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Communicating with each other on Skype is a vital part of what we do. Skype is great for instant communications as you are helping to answer immediate questions over phone and chat.

In Skype, we: 

  • Ask questions
  • Report problems
  • Get announcements
  • Do NOT do video! :)  (Type chats only.)

Those who are in Skype talk about how they couldn't do with out it, so if it's not working for you, e-mail us

(Note: Most people are on Skype from ~8-5 Mountain time each weekday. If you are there in the evening, it's still good to post your questions and they will be answered later.) 

To Join the Skype group:

  1. Download the Skype program at and register for an account.
  2. Add the contacts  Michele Doyle - "micdoy" - to your Skype contact list. Let her know you'd like to be added to the Research Help groups. 
    ( See instructions for adding contacts)
  3. We will add you to the following group:
    1. Twilio
  4. When you volunteer, feel free to chat and ask questions of other volunteers. We’re all in this together!
    (See instructions for sending a message)
  5. When you get a call, share with the Skype group what the question was about so we can all learn from each other what kinds of calls we are getting.
  6. Learn more about Skype in the Skype User's Guide.

Problems getting into skype, or concerns about using Skype?

Please let us know. Send us an email to with your phone number and the best time to contact you, and someone will be in touch.

See Also:

Getting Started

Helpful Resources


Join our Skype Group
Communicate with other volunteers, get help as you give help


Steps to check in  
And begin receiving calls


Steps for taking calls
Taking and transferring calls


Set/Update Schedule
To set or update your volunteer schedule



Learn more about the opportunity


Research Toolkit
Research resources


Phone Responses
Ideas for responses to patron questions


Not a research call?
We answer ALL research calls; check here for answers to non-research questions.


Questions you may have
As you begin helping others

Read these Definitions
These will explain terms that you may not recognize.

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)


Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.


Need additional research help? Contact our research help specialists.

Need wiki, indexing, or website help? Contact our product teams.

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  • This page was last modified on 1 August 2014, at 17:03.
  • This page has been accessed 2,978 times.