Live Research Assistance: Consultant resourcesEdit This Page
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Welcome to Live Research Assistance
Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We answer research questions over the phone and chat in all of these areas.
Volunteer consultants act as representatives of FamilySearch, and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.
Not yet a volunteer research consultant? Learn more about what volunteers do.
Please watch this tutorial on how to check in as a volunteer and take a call or chat.
How the program works
Consultants help patrons determine the best available resources for researching their ancestors. You'll be taught to use the same resources that our own support missionaries use to help patrons. Because of the high demand for help, service is usually limited to one question answered. Extensive research assistance is not within our scope of service. For more extensive research we recommend that patrons visit FamilySearch Centers, General Research Communities such as Facebookor Skype, or hire a professional genealogist.
When you register, add both "General Research Help" as well as your speciality areas to your list. Most questions come through the general help area, and you will not receive many calls and chats if you only enter your specialties.
When you receive a more general question, you can help as much as you feel able, then transfer the question to any available volunteers in that specialty.
Specialist Calls & Callbacks
When you receive a call in your specialty, the system will announce the area to you before your call.
When researchers call a specialist, that call goes into the system as a "Callback." When there is a call for your specialty, you will receive that callback and then the system will connect to the patron. Sometimes the patron doesn't answer; the system will let you know that.
- This page was last modified on 20 November 2013, at 18:04.
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