Help:Questions

From FamilySearch Wiki

(Difference between revisions)
m (reworded opening paragraph)
(added meeting information and images)
Line 7: Line 7:
 
=== Ask a Question  ===
 
=== Ask a Question  ===
  
:*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=5 FamilySearch Forums] - To participate in the active wiki community discussions or ask questions.  
+
{| width="100%" border="0" cellpadding="5" cellspacing="5"
:*[[Help:Discussion Pages (Talk Pages)|Wiki Discussion/Talk Pages]] - For questions or comments about a specific page. (Note: Discussion and Talk pages are the same thing.)
+
|-
 +
| [[Image:Question.png|right|80px|question]]<br><br>
 +
|
 +
*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=5 '''FamilySearch Forums''']&nbsp;- Participate in the active wiki community discussions or ask questions.  
 +
*[[Help:Discussion Pages (Talk Pages)|'''Wiki Discussion/Talk Pages''']]&nbsp;- Discuss questions or comments about a specific page. (Note:&nbsp;Discussion and Talk pages are the same thing.)  
 +
*[[FamilySearch Wiki:Community Meetings|'''Wiki Meetings''']]&nbsp;- Attend a Wiki Research or Contributor meeting and ask questions there.
 +
 
 +
|}
 +
 
 +
'''<br>'''
  
 
=== Request Individual Training  ===
 
=== Request Individual Training  ===
  
:*[[FamilySearch Wiki:Mentors|Mentoring]]&nbsp;- Request an individual work with you as you get started
+
{| width="100%" border="0" cellpadding="5" cellspacing="5"
 +
|-
 +
| [[Image:Wikibus.svg.png|right|80px|Wiki bus]]<br><br>
 +
|
 +
*[[FamilySearch Wiki:Mentors|'''Mentoring''']] - Request an individual work with you as you get started
 +
 
 +
|}
 +
 
 +
'''<br>'''
  
 
=== Report a Problem  ===
 
=== Report a Problem  ===
  
:[https://www.familysearch.org/help/contact Contact FamilySearch] - The following are times when you would want to contact FamilySearch first and bypass the above options:
+
{| width="100%" border="0" cellpadding="5" cellspacing="5"
 +
|-
 +
| [[Image:Tools.png|right|80px|Tools]]<br><br>
 +
|
 +
:[https://www.familysearch.org/help/contact '''Contact FamilySearch''']&nbsp;any time you have a problem in the wiki. Following are a few specific examples:
 +
 
 +
:*'''Technical problems'''&nbsp;such as page editing not working correctly, problems with logging in, wiki bugs, etc. See the&nbsp;[[FamilySearch Wiki:Known Issues|Wiki Known Issues]] for more information.<br>&nbsp;&nbsp;<br>
 +
:*'''Problems with communicating'''&nbsp;with others, or being unable to work out differences of opinion on your own. See the&nbsp;[[FamilySearch Wiki:Dispute Resolution|Dispute Resolution]] process for more information.<br><br>
 +
:*'''Serious violations'''&nbsp;of wiki scope or policy. Many violations can be handled by community members, but more serious issues may need to be brought to the attention of FamilySearch. See [[FamilySearch Wiki:Policies|Wiki policies]] for more information.&nbsp;
 +
 
 +
|}
  
:*Technical problems such as page editing not working correctly, problems with logging in, wiki bugs, etc. <br>See the [[FamilySearch Wiki:Known Issues|Wiki&nbsp;Known&nbsp;Issues]] for more information.<br>&nbsp; <br>
+
'''<br>'''
:*Problems with communicating with others, or being unable to work out differences of opinion on your own. <br>See the [[FamilySearch Wiki:Dispute Resolution|Dispute Resolution]] process for more information. <br> <br>
+
:*Serious violations of wiki scope or policy. Many violations can be handled by community members, but more serious issues may need to be brought to the attention of FamilySearch.<br>See [[FamilySearch Wiki:Policies|Wiki policies]] for more information. <br>
+

Revision as of 14:41, 21 March 2012

Contents


Chat with Support
Hours (MST):
      M 8-5             Tu  11-5 
              W-Th-F  8-5    
For any questions, you can contact FamilySearch. But if you'd like to be involved in the Wiki Community, you can try one of the following:


Ask a Question

question


  • FamilySearch Forums - Participate in the active wiki community discussions or ask questions.
  • Wiki Discussion/Talk Pages - Discuss questions or comments about a specific page. (Note: Discussion and Talk pages are the same thing.)
  • Wiki Meetings - Attend a Wiki Research or Contributor meeting and ask questions there.


Request Individual Training

Wiki bus


  • Mentoring - Request an individual work with you as you get started


Report a Problem

Tools


Contact FamilySearch any time you have a problem in the wiki. Following are a few specific examples:
  • Technical problems such as page editing not working correctly, problems with logging in, wiki bugs, etc. See the Wiki Known Issues for more information.
      
  • Problems with communicating with others, or being unable to work out differences of opinion on your own. See the Dispute Resolution process for more information.

  • Serious violations of wiki scope or policy. Many violations can be handled by community members, but more serious issues may need to be brought to the attention of FamilySearch. See Wiki policies for more information.