FamilySearch Wiki:The Support CenterEdit This Page

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FamilySearch Wiki                 Easy Access Series





The center image links to the Wiki Support Fundamentals page.

Help:Support team <--- coordinate this link


Team

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FamilySearch.org has two teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. Some of the Tier 2 team are represented on the following table
Wiki Supervisors Content Missionaries Support Missionaries Community Council Prior Missionaries
Danielle Wilma Sandra Jane chair Rorie
Giuseppe Joy LaVera (to be updated) Lynda
Caleb Bo Rick Lee
Dawne Blake Dennis
Tier Three Technical Ruth Charles Mark
Warren Claudia Myra Vickie
Carole aka Talkingweaver Marilyn Stephen
Special Volunteers Karen Barbara Former Council Members Ken
Jim L Bob Ian 2012-2013 Howard
James Kimberly Linda
Sandra K Diana
Jeannette Robin
Lionel Ruth

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The Support Missionaries

The Support Team live and work around the United States, volunteering part-time from their own homes. Some on the team write articles while others work on the more technical aspects of FamilySearch Research Wiki. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

The Content Missionaries

The Content Team work at the Family History Library in Salt Lake City, Utah. They are also volunteer missionaries working part-time. This team designs and writes the content pages for the Research Wiki.

Supervisors and Technical Department

This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

Historical Records Missionaries

list compiled July 2014

  • Horandm ... Dorothy Horan
  • TimothyNB ... NaDine Timothy
  • Hardybe ... Bethany Hardy
  • Jessicabarker11 ... Jessica Barker
  • Rosalie Davis ... rosdavis50
  • Sister Judith Price ... juprice1
  • Ariel Bean ... relbean
  • David Smith ... dwsmith2
  • Elder Douglas Cutter ... Douglasmichaelcu
  • Joseph LaFazia ... Biffmzc12
  • Elder John Stockman ... johnstockman

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Meetings

Thursday Meetings


Thumb Meeting.png

 

Mountain Time

 

Link to Meeting

 

Who Should
Attend?

 

Agenda:


Support Missionaries and Supervisors

Thurs
9:00 am

click to attend
993 612 976

 Support Missionaries
_____Only_____
 
Yammer

(restricted access)

Wiki Community Meeting
(Support Focus)

Thurs
10:00 am

click to attend
992 396 129

Anyone interested in Wiki workings
 
Click here for Agenda

Contributors' Meeting
(Content Focus)

Thurs
1:00 pm

click to attend
992 936 234

Anyone interested in adding Wiki Content
 
Click here for Agenda

Technical Meeting

Thurs
2:00 pm

click to attend
993 776 346

Anyone with Sticky Wiki issues
 
Click here for Agenda

above table is also in FamilySearch Wiki:Wiki Support/Current Support Work
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All Meetings

Other Meetings
Type of Meeting Link to Agenda Day of Week Time (MTN) Duration Meeting Number or passcode phone # link
FT Product Support Missionary training for FT and Salesforce Tues
(2nd Tues Devotional)
8:00 1 hr 402713 1-888-757-2790 *6 to unmute adobeconnect.com
Team Leads Only Yammer TL Notes (restricted access) Tues 1:30 1.5 hrs 998 781 869 1-855-537-4000 meet.lds.org
FT Product Support Missionary training for FT and SalesForce Weds
(every other)
May 7, 2014
8:00 1 hr 402713 1-888-757-2790 *6 to unmute adobeconnect.com
Wikitext and HTML Lessons Lesson One; Two; Three; Four; Five; Six; or Seven Weds 10:00 1.5 hrs 994 799 300 1-855-537-4000 meet.lds.org
Support Missionaries Only Yammer Notes (restricted access) Thurs 9:00 1 hr 993 612 976 1-855-537-4000 meet.lds.org
Support Support Agendas Thurs 10:00
992 396 129 1-855-537-4000 meet.lds.org
Contributor Contributor Agendas Thurs 1:00 1 hr 992 936 234 1-855-537-4000 meet.lds.org
Knowledge Authoring every third Thurs 1:00 1 hr 999 556 539 1-855-537-4000 meet.lds.org
Tech Tech Agendas Thurs 2:00 1 hr 993 776 346 1-855-537-4000 meet.lds.org

1-801-240-9700 (Local / International)

1-855-537-4000 (U.S. or Canada Toll-Free)
To Schedule a Meeting meet.lds.org




W3 schools

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Training Meetings


ABC Venn Diagram.png
 

Link to Agenda

 

Day of Week

 

Time (MTN)

 

Duration

 

Meeting Number or passcode

 

Phone Number

 

Link

Wikitext Only not currently held Wikitext - Lesson One not currently held Wikitext - Lesson Two not currently held Wikitext - Lesson Three not currently held

Another Waiting for work to be done picture.jpg
Missionary Training Lessons Mon Weds Fri
10:00 1.5 hrs 991 859 990 1-855-537-4000 meet.lds.org
Wikitext and HTML Lessons Lesson One; Two; Three; Four; Five; Six; or Seven Weds (Scheduled also for Mon/Fri- only held currently on Weds) 10:00 1.5 hrs 994 799 300 1-855-537-4000 meet.lds.org

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Maintenance

Patrolling

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Recent Changes (restricted access)
Everyone...YES...this means YOU

Need points off your license? Take a refresher course? Help:Patrolling recent changes

Helpful Links while Patrolling or Creating Pages

Need to do a background check? Check out User Contributions
Maintenance Templates includes delete, merge, move, copyright issues, etc.
Common Wiki Fixes
Thumb Artist Palate resized.jpg

Help:Wikitext Cheatsheet
What's black and white and read all over? Answer: W3 schools

The official colors of FamilySearch
Help:Magic words to make you seem really smart

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General Maintenance

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Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.
 v  d  e            Resources for general maintenance and collaboration
Type
Title (click for report)
Priority
#
How
to fix

Cleanup

(About
Cleanup)

Dead links 2
2
How to
Ambiguous page title 2
2 How to
Requested moves 2
0
How to
Duplication/merging 3
2
How to
Archive Requests 3
0 How to
External links that should be internal
4

How to
Miscellaneous 2-4
8
How to

Redirects

(About
Redirects)

Broken redirects 2

How to
Double redirects 2

How to
All redirects **
**
How to

Stub Sorting

(About
Stub Sorting)

Stub articles to sort 2
8 How to
Short pages
("0 byte" pages - priority 2
All others - priority not set)
2/**
**
How to
Pages with the fewest revisions **
**
How to
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Content Maintenance

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Work that needs some knowledge about or research into the subject matter of the articles in question.

Note:When categorizing, reset to 20 so your pages load faster
List of Categories at Special:Categories
 v  d  e            Resources for content maintenance and collaboration
(requiring some knowledge or study about the subject matter)
Type
Title (click for report)
Priority
#
How
to fix

Cleanup

Out-of-date information 2
14 How to
Citations needed (statements) 3
2
How to
Citations needed (articles) 3
0
How to
Orphaned Pages 3
**
How to
Oldest Pages 4
**
How to
Long Pages 4
**
How to
Dead-end Pages 4
**
How to

Categorization

(About Categorization)

To be determined 2 1 How to
Uncategorized pages 2
How to
Uncategorized categories
3

How to
Very large categories 4
0 How to
Uncategorized files 5

How to
Uncategorized templates
5

How to
Wanted categories
5

How to
Unused categories
5

How to
Content Needed
Stub articles by region
2

How to
Wanted Pages 2-4

How to
Wanted Files 5

How to
Wanted Templates 5

How to
Other
Unused Files 4

How to
Unused Templates 4

How to

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Assignments

Schedule formerly found at FamilySearch Wiki:Wiki Support/To Do as Scheduled
Spring 2014 Team Assignments (restricted access)

Patron Requests

Mix Flowers.JPG
Submit Wiki Content (restricted access)

Knowledge articles (restricted access)

Salesforce or use SSO (both have restricted access)
Call Tech Support if having access issues 1-866-406-1830


Get Satisfaction  xxxxxx
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Upload images

(Reviewer rights required)

Template:Information/doc
Help:Uploading images and files
Image Approval for Non-English Wikis

Contributor Connections

Blue Team.jpg

Welcoming

Welcoming Committee.JPG
LaVera, Lead

Marilyn's Assignment tools for Welcoming and lessons
Supporting Active Users (Google doc - restricted access)
Welcoming Committee
Active users list Special:ActiveUsers

Some alternative welcomes can be found on LeeDrew's Sandbox page
If you really want to be creative - get a list of ALL users at User List
or see the Special:Statistics page


Moderators

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Myra's Assignment
Websites for Moderators:
Google Doc Wiki Moderators (restricted access)
FamilySearch Wiki:Moderator
Help:Moderators
FamilySearch Wiki:Moderator Approval Procedures
FamilySearch Wiki:Moderator Lists who signed up
FamilySearch Wiki:Moderator Retention
FamilySearch Wiki:Moderator Responsibilities
FamilySearch Wiki:Moderator/Getting Started
prior discussions on moderators/adopters can be found on
FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Adopters

Adopt sign top.png

  • This may be a dormant program

Google Doc:Wiki Adoptions (restricted access)

Community

Contributor's Quick Start


New Contributor Lessons (click on hub)

Community Council interactions
FamilySearch Wiki:Administrators
Help:Contributor Help

Advanced Maintenance and Technical Issues

Filing cabinet.png

Work that needs additional rights or specialized knowledge to fix.
Special:Replace Text is available to administrators ONLY
Sandra, LaVera, and Charles' Assignments

Category:FamilySearch Wiki maintenance

 v  d  e        Resources for admininistrative maintenance & collaboration
(requiring additional rights or specialized knowledge)
Type
Title (click for report)
Priority
#
How
to fix
Governance Patrolling new pages 1
How to
Patrolling recent changes 
(Talk page changes - priority 2;
Other changes - priority 3)
2-3
How to
Contributors looking for help 1 4
Unresolved discussions 2 5
Articles with content outside wiki scope 2 1 How to
Neutrality disputes 2 0 How to
Copyright problems 2 0 How to

Deletion

(About Deletion)

Urgent requests 1 0 How to
Deletion requests 3-4 2 How to
Other Too many expensive parser function calls  ? 8 How to

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possible project Category:Files_requiring_renaming

Projects

Sometimes its nice to see what's being hit: see the Special:Statistics page.

Projects needing help.png

Locations and Topics (restricted access)

Help page cleanup

Re-categorization

Wiki_Projects This page lists who is currently doing what.

Responsibilities and Projects is the some of the fine print for those that work in Wiki Support.

Red Links

Redlinks.jpg



Working with Pages

Working with Sidebars - Help:Sidebar
Gallery of new files Special:NewFiles
Try editing outside of the Wiki in W3 schools

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Reports

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FamilySearch Web Reference (some links have restricted access)

Wiki Weekly Maintenance Report
FamilySearch Wiki:Weekly Report/How to
Blank Missionary Timesheet (restricted access)





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Learning Center

Contributor's Quick Start

Contributor's Quick Start

Click on the HUB or Find similar pages that have this information:

Help Wanted on the Wiki Wiki Editor Training
FamilySearch Wiki:Welcoming committee/Welcome to FamilySearch Wiki
Category:FamilySearch Wiki Training includes many pages with more details

Training Meetings


ABC Venn Diagram.png
 

Link to Agenda

 

Day of Week

 

Time (MTN)

 

Duration

 

Meeting Number or passcode

 

Phone Number

 

Link

Wikitext Only not currently held Wikitext - Lesson One not currently held Wikitext - Lesson Two not currently held Wikitext - Lesson Three not currently held

Another Waiting for work to be done picture.jpg
Missionary Training Lessons Mon Weds Fri
(NOT CURRENT)
10:00 1.5 hrs 997 287 020 see below meet.lds.org 424229 Host Key
Wikitext and HTML Lessons Lesson One; Two; Three; Four; Five; Six; or Seven Weds (Scheduled also for Mon/Fri- only held currently on Weds) 10:00 1.5 hrs 991 179 722 see below meet.lds.org 572758 Host Key


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Talk with Us

Email

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Each of us has a work email account which we can access at OWA

Skype and Yammer

To talk to each other across the miles, we use both Skype and Yammer. Sometime during 2014 we will be switching over to another program.

User Pages

To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

Talk Pages

Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages

Make Content Changes

If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

Templates

Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)

Submit Forms

{{Submit Forms}}
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Have comments or fixes to report
Use the "talk" page or "submit" form
Your voice is important to us


This links to a spreadsheet where people can suggest content to be added to a page.

Submit Content

{{Submit content}}
{{{link}}}
This opens the page "Submit content" for people to add whatever they want, and the support or content team can work with the submission.

Help me

{{helpme}}
image is for display only
Question.png I am looking for help!
Note to helpers: Once you have offered help, please replace this template with {{Helpme-helped}}.

This template placed on a page signals someone else on the team that Help is needed. This template is placed only on talk pages where a discussion can take place without affecting the main topic page.

Another source for help is to go to FamilySearch then go to top right of that page and click on get help.

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Contents

  • This page was last modified on 6 November 2014, at 17:01.
  • This page has been accessed 2,869 times.