We want your feedback. We want to hear about your experiences using FamilySearch. As we develop FamilySearch products we need to hear from users like you and learn what you think your search experience. Feedback is how we get to know what works and what doesn’t work.
As we work on improving your search experience we know there will be some bumps along the road to completion. As you use FamilySearch and find something that does not work, please let us know. We read every comment that comes in to us. Unfortunately, because of the large volume of comments we get, we cannot respond to all of the comments. But be assured, that every comment is read and considered. Below are some recommendations to remember as you provide us with feedback.
Send your feedback to the right place. This point is especially important. Let me provide you with a very helpful tip. The blog is not the best place to voice comments about what isn’t working. The men and women who design and program FamilySearch are the ones who need and want hear your comments the most. To make sure they read them, please use the Feedback feature that is found in the Help section of FamilySearch. It is their job to read the comments that come in from the Feedback link. To ensure that your feedback gets to the right people, follow these steps:
- From the FamilySearch home page, click the Help link in the upper right corner of the page.
- Click the Feedback link.
- Click either Report a Problem or Share an Idea.
Let us know what you like. In addition to learning about what doesn’t work, we also love to know what works well. We enjoy reading about people’s success stories. So, if something is working well, please let us know. We may even share some of your stories in future blog entries.
Please, keep your comments constructive. As you share comments about your experiences, we hope that you will keep comments useful and constructive. Please avoid the use of profanity or inappropriate name calling. These comments are not at all helpful and will be immediately removed when we find them.
Be specific. As you provide us with feedback, please be as specific as you can. If there is a problem, let us know the exact details of the problem and where it can be found. What service or database were you in when the problem occurred? What were you doing? What results did you get that you didn’t like? The more specific you can be, the more likely we can recreate the problem and fix it.
Feel free to provide recommendations. If you can think of something that would improve the FamilySearch site, please let us know. This is why we ask users to test drive our products. We want to know what you want and how you want it. You are our #1 concern. We do have certain limits that we have to work within, but as much as possible we want to make sure that your FamilySearch experience is as positive and productive as possible.