Family history centers that have received a new Lexmark printer in 2011 or 2012 should make sure that the printers are registered. To register the new printers, family history center directors should return the installation worksheet that was provided to them by Lexmark.
If it has not already been done, please be sure to fill out the LDS FamilySearch Device Install Worksheet as soon as possible. It is necessary to return this form to validate the warranty and to set up the automatic shipment for the cartridges. If the director has not registered the printer, there will be no toner automatically sent, no service if the printer breaks, and no warranty activated for the printer.
If the installation worksheet was returned to Lexmark as requested, the order for the toner will automatically go to Lexmark when the toner cartridge is low, and Staples will then ship the toner cartridge to the director’s home address. The cartridge will be charged to the family history center, and the corresponding stake will be billed accordingly.
If for any reason the IP address changes for the printer, the director will need to contact FamilySearch Support with the new IP address.
Family history centers should continue to charge patrons for printouts and copies obtained from their printers. Those fees will cover the cost of the toner.
At this time, FamilySearch is not able to provide Windows 7 upgrade licenses for existing computers in family history centers. Existing family history center computers must continue using Windows XP until the computers are replaced.