This program has been updated. See a more recent blog post here.
Do you have questions about researching family who lived in any of these states? Or, would you like to offer help to those who do have questions?
- New York
You can now speak directly with someone who has experience researching in these areas, and who can help guide you in the right direction. These are the states where we see the most questions coming in, but soon there will be no limit to the areas you can call with questions about. Click here, then select a state under Research Assistance to get help today.
Would you like to be part of helping others find success with their genealogy research, live over the phone or through online chat? Click here to learn more.
You can help, even if you don’t have experience in one of the above states. Soon we will also have the following areas where you can help as well:
- General Assistance – help with questions where we don’t yet have a specialist group available
- Getting Started in genealogy research
- Family History for the Latter-day Saints
- Mention additional groups where you have experience, and we will begin creating additional specialist groups where we have the most volunteers.
How much time does it take to be a volunteer?
You can volunteer as much or as little time as you would like. And you choose when you want to receive calls.
Who is this pilot intended to serve?
Any patron of FamilySearch.org; anyone who is interested in learning more about their ancestors.
Is there training?
Yes. After you sign up, we’ll teach you about the tools you’ll need to be successful. It will include what your best resources are to help the patron, information about how our phone system works, what to do when you can’t help the patron, etc.