Missing ordinance and membership information in Family Tree

Article Id: 1141
April 24, 2025
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Use these solutions when ordinances and membership information do not show in Family Tree.

Check for inconsistencies in Family Tree records

  1. ​Add the death date and place to a record of a living individual that you see in Family Tree. This will be on your Private People list.
  2. When you add death information to a record on your Private People list, it does not affect the official Church Membership record. 
  3. Look for duplicate records, and merge them. Any ordinance data on a duplicate record will transfer to the surviving record during the merge process. 
  4. Search the Family Tree for any additional duplicates the system did not find.
  5. You may reserve any ordinances to prevent duplication of ordinance work.

Contact the unit clerk

The ward or branch clerk of the deceased individual must add a death date to the official Church membership record of said deceased individual using the Leader and Clerk Resources (LCR) system before you can find this record in Family Tree.

Contact the ward or branch clerk, where possible, and provide death information so he can update the official Church Membership record. Sources would be one of the following:

  • Death certificate
  • Obituary
  • Funeral program
  • Other official death notice

When no death date is on the official Church Membership record, Family Tree marks ordinances as "Not Available."
A record update can take a few days or weeks. After the update, you see changes in Family Tree.

  • For a person deceased less than 30 days, completed ordinances will not show. Incomplete ordinances show as Not Ready.
  • For a person deceased more than 30 days, you see all the ordinances that are completed. Any incomplete ordinances show as Request, Request (permission required), or Reserved. 

When the clerk records the death of a member:

  • Family Tree creates and displays a public record for that person.
  • The new record is different from the record on your Private People list.
  • Search for duplicates, and merge the private record with the membership record.   

Requesting help when you are unable to contact the unit clerk

If you do not know to which ward or branch the deceased member belonged to at the time of death, please contact us.

Be prepared to provide these details:

  • The deceased member’s name, birth date, and ID number of the record you see in Family Tree, as well as his or her death date and place, along with proof of death attached as a source to the record. See sources cited above.
  • Your relationship to the individual needing attention.
  • Additional information, such as full names of parents or spouses along with ID numbers from records in Family Tree.
  • Ordinance information you believe is correct or an explanation of how you know the ordinances were completed.
  • An explanation of what is wrong.

In Family Tree, what does "Not available" mean?
My relative was born in the covenant, but that does not show in Family Tree
Sealing to Spouse ordinance listed as "Not Available" in Family Tree
How do I merge possible duplicates in Family Tree?
Why do merges fail in Family Tree?
How do I merge duplicates in Family Tree by ID?

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