How do I moderate a group in FamilySearch Community?

Article Id: 1601
November 09, 2021

Group leaders and others have moderator roles in FamilySearch community. The moderator actions help to ensure that community guests get helpful answers. Moderator role options can vary.

Answer unresolved questions.

When a question is unanswered, find the correct answer, and copy the URL:

  • A Help Center article
  • A Research Wiki article
  • A FamilySearch blog post
  • A Learning Center lesson
  • A FamilySearch community group
  1. Click the title of the question.
  2. Scroll to the Comment box.
  3. Enter a response, and the appropriate link for more information.
  4. Click Post Comment.

Provide a better answer

  • If the guest has not received a good answer, use the "Answer unresolved questions" steps to provide a better answer.
  • When you are not sure if the answer is correct, post a comment:
    • Ask for more information.
    • Ask if the question was answered.
    • Click the bookmark icon to the right of the title in order to bookmark the question. You can come back and follow up as needed.

Moderate comments within a discussion or question

To the right of the bookmark flag icon is a check box. The check box allows you to select one or more comments so you can take a bulk action. You can then delete comments or move comments. Please be cautious about deleting comments.

  • To work with only some of the comments, click the check box within each comment you want to work with.
  • To work with all of the comments associated with a discussion, click the check box for the initial post.

Change a post designation

Guests sometimes identify a question as a discussion (or a discussion as a question). You can change the post designation.

  1. To the right of the title, click the three dots.
    1. To switch between Idea and Discussion, click Ideation.
    2. To switch between Question and Discussion, click Q&A.
  2. Click to select the correct option.
  3. Click OK.

Add tags

Tags add subjects to a post. Tags can help other guests find posts about topics of interest.

  1. To the right of the title, click the three dots.
  2. To add tags, click Tag.
  3. Enter tags, and click Save.

Move a question or discussion

You can move a question or discussion to a category where it fits.

  1. To the right of a title, click the three dots.
  2. Click Move.
  3. Click the Category box, and click to select the proper category.
  4. Click Move.

Send a private message

  1. Click the title of a post.
  2. Below the title, click the name of the guest.
  3. Click Message.
  4. Write your message, and click Post Message.

Managing notifications in FamilySearch community
How do I edit the topic or description of a community group?
How do I post an announcement to my community group?
My community group isn't in the search results

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