Article:
In Family Tree, you can encounter missing ordinance data. In some circumstances, you can take additional action.
No action necessary
If one of these explanations applies, no action is necessary. Family Tree is working as designed:
- The person is still living, and the ordinances are listed as "Not Available."
- The person died before age 8, and the ordinances are listed as "Not Needed."
- The person died less than 30 days ago, and the ordinances are listed as "Not Ready."
- The child was born after the parents were sealed, and the child's sealing-to-parent ordinance is listed as "Born in the Covenant."
- The ordinance shows the word "Completed" instead of the date. (The ordinance was completed and recorded on the same day as another ordinance.)
Next steps
If none of the above situations apply, try one of these possible solutions:
- For recently completed ordinances, wait two days to see if they appear in Family Tree.
- Check the Latest Changes list for a merge conducted in the last few days. Then wait two days for the merge to process.
- Check for possible duplicates, and merge any that exist.
- Search Family Tree to see if you can find duplicates that the Possible Duplicates feature did not find.
Important Note:
When recently completed ordinances do not show, the reason can be that the temple system is not syncing promptly with FamilySearch. Please allow a day or two for the completed ordinances to show correctly.
Asking for assistance
If you cannot find the missing ordinances, reserve the family names to prevent someone else from duplicating the ordinances. Then contact FamilySearch. Be prepared to provide details:
- Your relationship to the individual needing attention
- Information about the person (name, birth date, and ID number)
- How you know that the ordinances are complete.
If you contact FamilySearch by email, you can attach a scanned copy of one of the following:
- A temple-stamped family name card
- A temple-stamped family group record form
- A notification letter from the temple stating that ordinances were completed.
Related articles
Family Tree does not show the temple ordinances that I completed recently
What happens to a person's ordinances if his or her sex is changed in Family Tree?
Missing ordinance and membership information in Family Tree
What does the ordinances status "Not Ready" mean?
How do I merge possible duplicates in Family Tree?
How do I merge duplicates in Family Tree by ID?
Why are ordinances "Not Available" for living people?
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