Some image files that have been uploaded to FamilySearch were originally saved in a way that causes an error when the file is set as a profile portrait in Family Tree. This is most common with the jpeg file type. When the portrait creation process encounters this type of file error it results in an “Upload Failed” warning.
To fix this error, you just need to rename and re-save the file you want to use as a portrait and re-upload. Here are the steps.
- Download the original file from FamilySearch Memories to your computer.
- Open the file in an image editing program like IrfanView, Photos (Windows), or Preview (Mac)
- Save it as a jpeg, .tif, .bmp, or .png file with a new name.
- Upload the new file to FamilySearch.
- Set the new file as a portrait for the person.