Why won’t a PDF display in my Firefox browser?

Article Id: 22865
November 22, 2024
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There is a known issue with the Firefox browser that prevents PDFs from displaying. If you are experiencing this issue, here are a few options:

  1. Upgrade to the latest version of Firefox. That may solve the problem. 
  2. Open the PDF in another browser like Chrome, Safari, or Edge. 
  3. Download the PDF to your computer and open it in a desktop PDF viewer like Adobe Acrobat. 

As mentioned, this is a known issue with Firefox so there isn’t anything more FamilySearch can do. It is anticipated that future versions of Firefox will fix the issue for all users.

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