Frequently Asked Questions

You’re not alone in wondering. Here are answers to some of the most-asked questions in the FamilySearch Help Center. Click a link to learn more.
How to contact FamilySearch Support.
You can give feedback about the help articles that you find in Help and Learning. You can also request new content.
Learn how to recover your FamilySearch username or reset your password.
When a child in Family Tree is connected to the wrong mother or father, you can correct the parent-child relationships.
In order to protect privacy, Family Tree limits who can see information about living people.
Create a free FamilySearch account, and explore the world’s largest collection of free family trees and genealogy records and resources.
Learn what to do when a person has more than one entry in Family Tree.
Learn about our partnership with Ancestry and how to get third-party subscription access.
Upload a GEDCOM file to the Pedigree Resource File. Pedigree Resource file shares and preserves the file. Others cannot change it.
Yes, FamilySearch really is free.