FamilySearch Wiki:The Support CenterEdit This Page

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FamilySearch Wiki                 Easy Access Series





The center image links to the Wiki Support Fundamentals page.

Help:Support team <--- coordinate this link


Team

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FamilySearch.org has several teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. Some of the Tier 2 team are represented on the following table:
Governance Council G.C. page
Giuseppe Martinengo – Chair Danielle Batson – Vice Chair Baerbel Johnson
Caleb Love Lisa McBride Nathan Murphy
Teri Brown – C.C. Rep. Jane Colmenares – C.C. Rep.
Wiki Manager Wiki Content Supervisor Technical Supervisor
Giuseppe Martinengo Wiki Manager Danielle Batson Content Supervisor Caleb Love Technical Supervisor
Missionaries
LaVera Parris GL Community Barbara Rogers Executive Secretary Charles Smith GL technical
Wilma Adkins GL Special Projects Sandra Pond GL Specialist Linda Chappell GL Missionary Experience
Rick Long FHC Directors Help Kathi Hanna GL Content Marilyn Gardner
Sharon Birdsong Iva Perkins Recruiting GL Myra Harris
Karen Munger Lionel Fullwood Kimberly Martin
Claudia Heaston Sandra Kennedy Jeannette McQueen-Nobbs
TerrieThomas GL lesson instructor, supervise mentors
Mindi Kurtz Assistant to Terri George Perkins Herbert Moscoso Spanish Wiki
Missionaries in training
Lesta Fraley Carol Post Beverly Repoulle
Laura J Graham Ken Roberts Linnea Capps
Peggy Lauritzen Brian Rhodes Michael Hanna
Community Council C.C. page
Jane Colmenares (chair) Teri Brown Steve Cottrell
Wilma Adkins David Smith

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The Wiki Support Global Missionaries

The Support Team members volunteer part-time. Some work from their own homes while others work from the Family History Library in Salt Lake City. Some missionaries work on adding content to the Wiki while others work on the more technical aspects of FamilySearch Research Wiki, including page design. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

The SL Wiki Support Missionaries

The Content Team work at the Family History Library in Salt Lake City, Utah. They are also volunteer missionaries working part-time. This team designs and writes the content pages for the Research Wiki.

Supervisors and Technical Department

This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

Historical Records Employees and Missionaries

as of April 2015

Horandm ... Dorothy Horan TimothyNB ... NaDine Timothy Hardybe ... Bethany Hardy
Sister Judith Price ... juprice1 Rachel.asby@ldschurch.org ... Rachel Ashby robertmcall ... Robert M. Call
Elder Alan Martindale ... armartindale Sister Andrea DuClos ... aduclos Jessicabarker11 ... Jessica Barker
chickitalie ... Alexandra Burton

Former Wiki Missionaries

Rorie Lynda Lee
Dennis Diana Robin Bob
Ruth Blake Joy Bo
Vickie Stephen Mark Ruth
Ken Howard Dawne Carole aka Talkingweaver

Former Wiki Council Members and Special Volunteers

Jamie Mayhew C.C. 2012-2014 James Tanner
Ian Edwards C.C. 2012-2013 Jim Landucci


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Meetings

Thursday Meetings


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Mountain Time

 

Link to Meeting

 

Who Should
Attend?

 

Agenda:


Support Missionaries and Supervisors

Thurs
9:00 am

click to attend
 997 507 838


  for Support Missionaries
_____Only_____


Support Team Training Schedule

Support Team Training Tips

 
Yammer

(agenda restricted to missionaries)








 


Contributors' Meeting
(Content Focus)

Thurs
1:00 pm

click to attend
992 936 234


Anyone interested in adding Wiki Content

First Thursday of the month

 
Click here for Agenda








 

above table is also in FamilySearch Wiki:Wiki Support/Current Support Work
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All Meetings (exludes New Missionary training)

See Learning Center for new missionaries

Other Meetings
Type of Meeting Link to Agenda Day of Week Time (MTN) Duration Meeting Number or passcode

Call in

phone #

link
FT Product Support Missionary training for FT and Salesforce Tues
(2nd Tues Devotional)
8:00 1 hr 996 690 015 meet.lds.org
Team Leads Only Yammer TL Notes (restricted to leads) Tues 1:30 1.5 hrs 998 781 869 1-855-537-4000 meet.lds.org







Wikitext and HTML Lessons Lesson One; Two; Three; Four; Five; Six; or Seven

M-W-F

10:00 MDT 1.5 hrs 995 495 035 1-855-537-4000 meet.lds.org
Community Projects FamilySearch Wiki:Community Projects Meeting Weds 11:00 1 hr 991 637 135

1-855-537-4000

meet.lds.org
Knowledge Authoring every third Weds 1:00 1 hr 992 651 985
meet.lds.org
Support Missionaries Only Yammer Notes (restricted to missionaries)     Thurs 9:00 1.5 hr 997 507 838
meet.lds.org




Contributor Contributor Agendas

First Thurs  of Month

1:00 1 hr 992 936 234 1-855-537-4000 meet.lds.org








Call-in # 1-801-240-9700 (Local / International)

1-855-537-4000 (U.S. or Canada Toll-Free)
To Schedule a Meeting meet.lds.org




W3 schools

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Training Meetings


ABC Venn Diagram.png
 

Link to Agenda

 

Day of Week

 

Time (MTN)

 

Duration

 

Meeting Number or passcode

 

Phone Number

 

Link

Wiki Projects Training Meeting Wednesday 11-12pm MST 1hr 991 637 135 1-801-240-9700 meet.lds.org
See Schedule for classes Missionary Training Lessons See Schedule for classes
See Schedule for classes 1.5 hrs See Schedule for classes 1-855-537-4000 meet.lds.org
Wikitext and HTML Lessons Lesson One; Two; Three; Four; Five; Six; or Seven M-W-F only 10:00 MDT 1.5 hrs 995 495 035 1-855-537-4000 meet.lds.org Host key 990666

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Maintenance

Patrolling

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Recent Changes (restricted access - to those with reviewer rights)
Everyone...YES...this means YOU

Need points off your license? Take a refresher course? Help:Patrolling recent changes

Helpful Links while Patrolling or Creating Pages

Need to do a background check? Check out User Contributions
Maintenance Templates includes delete, merge, move, copyright issues, etc.
Common Wiki Fixes
References help
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Help:Wikitext Cheatsheet
What's black and white and read all over? Answer: W3 schools
The official colors of FamilySearch

Broken links Spreadsheet

Help:Magic words to make you seem really smart

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General Maintenance

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Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.
 v  d  e            Resources for general maintenance and collaboration
Type
Title (click for report)
Priority
#
How
to fix

Cleanup

(About
Cleanup)

Dead links 2
2
How to
Ambiguous page title 2
2 How to
Requested moves 2
0
How to
Duplication/merging 3
2
How to
Archive Requests 3
0 How to
External links that should be internal
4

How to
Miscellaneous 2-4
8
How to

Redirects

(About
Redirects)

Broken redirects 2

How to
Double redirects 2

How to
All redirects **
**
How to

Stub Sorting

(About
Stub Sorting)

Stub articles to sort 2
10 How to
Short pages
("0 byte" pages - priority 2
All others - priority not set)
2/**
**
How to
Pages with the fewest revisions **
**
How to
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Content Maintenance

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Work that needs some knowledge about or research into the subject matter of the articles in question.

Note:When categorizing, reset to 20 so your pages load faster
List of Categories at Special:Categories
 v  d  e            Resources for content maintenance and collaboration
(requiring some knowledge or study about the subject matter)
Type
Title (click for report)
Priority
#
How
to fix

Cleanup

Out-of-date information 2
11 How to
Citations needed (statements) 3
1
How to
Citations needed (articles) 3
0
How to
Orphaned Pages 3
**
How to
Oldest Pages 4
**
How to
Long Pages 4
**
How to
Dead-end Pages 4
0 How to

Categorization

(About Categorization)

To be determined 2 0 How to
Uncategorized pages 2
How to
Uncategorized categories
3

How to
Very large categories 4
0 How to
Uncategorized files 5

How to
Uncategorized templates
5

How to
Wanted categories
5

How to
Unused categories
5

How to
Content Needed
Stub articles by region
2

How to
Wanted Pages 2-4

How to
Wanted Files 5

How to
Wanted Templates 5

How to
Other
Unused Files 4

How to
Unused Templates 4

How to

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Assignments

Support existing volunteers

Missionaries assignments in helping volunteers are found at Responsibilities and Assignments
Spring 2015 and on going projects are at Missionary Team Assignments (restricted access for missionaries only) **

Support team responsibilities

Our patrolling and maintenance assignments are found at Wiki Support Assignments

Watching Important Content

Wiki Support Responsibilities and Assignments page, gives an overview of how we help edit the content in the help pages project pages and even the articles. Support team responsibilities to edit and keep the Wiki up to date

Example of On-Going Project

Localities and Topics can also be found on Yammer Localities and Topics

Patron Requests

Mix Flowers.JPG
Submit Wiki Content (restricted access - to those who work on adding content from this doc)

Prayer/Thought Assignments for team lead meeting (restricted to team lead members)

Salesforce Knowledge articles (Wiki related) (restricted access to those with Salesforce access)

Salesforce or use SSO (both have restricted access)
Call Tech Support if having access issues Salesforce (Tech Support 855-537-4357) #3,#1
Salesforce is the current product (2015) in use for patron requests that come in via chat, phone, email.
Get Satisfaction  xxxxxx
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Upload images

(Reviewer rights required)

Template:Information/doc
Help:Uploading images and files
Image Approval for Non-English Wikis

Contributor Connections

Blue Team.jpg

Welcoming

Welcoming Committee.JPG
LaVera, Lead

Marilyn's Assignment tools for Welcoming and lessons
Supporting Active Users (Google doc - restricted access for those working with new contributors)
Welcoming Committee
Active users list Special:ActiveUsers

Some alternative welcomes can be found on LeeDrew's Sandbox page
If you really want to be creative - get a list of ALL users at User List
or see the Special:Statistics page


Moderators

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LaVera's Assignment
Websites for Moderators:
Google Doc Wiki Moderators (restricted access for those working with Wiki page moderators)
FamilySearch Wiki:Moderator
Help:Moderators
FamilySearch Wiki:Moderator Approval Procedures
FamilySearch Wiki:Moderator Lists who signed up
FamilySearch Wiki:Moderator Retention
FamilySearch Wiki:Moderator Responsibilities
FamilySearch Wiki:Moderator/Getting Started
prior discussions on moderators/adopters can be found on
FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Adopters

Adopt sign top.png

LaVera's assignment: Help:Adopt-a-page, Adopt-A-Wiki Page: Example Page,FamilySearch Wiki:WikiProject Adopt-a-page,, Template:Adopt-a-page, FamilySearch Wiki:WikiProject Adopt-a-page/Setup and Google Doc:Wiki Adoptions (restricted access for those working with Wiki page adopters)

Community

Contributor's Quick Start


New Contributor Lessons (click on hub)

Community Council interactions
FamilySearch Wiki:Administrators
Help:Contributor Help

Advanced Maintenance and Technical Issues

Filing cabinet.png

Work that needs additional rights or specialized knowledge to fix.
Special:Replace Text is available to administrators ONLY
Sandra, LaVera, and Charles' Assignments

Category:FamilySearch Wiki maintenance

 v  d  e        Resources for admininistrative maintenance & collaboration
(requiring additional rights or specialized knowledge)
Type
Title (click for report)
Priority
#
How
to fix
Governance Patrolling new pages 1
How to
Patrolling recent changes 
(Talk page changes - priority 2;
Other changes - priority 3)
2-3
How to
Contributors looking for help 1 3
Unresolved discussions 2 5
Articles with content outside wiki scope 2 0 How to
Neutrality disputes 2 0 How to
Copyright problems 2 0 How to

Deletion

(About Deletion)

Urgent requests 1 0 How to
Deletion requests 3-4 3 How to
Other Too many expensive parser function calls  ? 2 How to

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Projects

Get Involved in Wiki Projects

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Get Involved

Explore all the different ways you can help build the wiki through wiki projects and other local activities.


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Reports

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FamilySearch Web Reference (some links have restricted access)

Wiki Weekly Maintenance Report   Jan-Mar   April-June   July-Sept   Oct-Dec
FamilySearch Wiki:Weekly Report/How to
Blank Missionary Timesheet (restricted access)





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Learning Center

New Contributor Lessons Hub


Contributor's Quick Start

FamilySearch Wiki:New Contributor Lessons Hub
Click on the above link or Find similar pages that have this information:

Missionary Preparation and Lessons

Missionary Lessons New Format


Help:Practice editing in your Sandbox
Help Wanted on the Wiki Wiki Editor Training
FamilySearch Wiki:Welcoming committee/Welcome to FamilySearch Wiki
float=left FamilySearch Wikitext Tutorial
FamilySearch Wiki:Trainings (Recorded)

Training Meetings

Support Missionary Mentoring FamilySearch Wiki:Support Missionary Mentoring



ABC Venn Diagram.png
 

Link to Agenda

 

Day of Week

 

Time (MTN)

 

Duration

 

Meeting Number or passcode

 

Phone Number

 

Link

Wikitext Only Wikitext - Lesson One Held during New Missionary Training Lessons Wikitext - Lesson Two
Wikitext - Lesson Three

New Missionary Lessons
Missionary Training Lessons Mon - Fri
August 3- 28
12:00 noon 1.5 hrs 1-855-537-4000 meet.lds.org Host Key

New Missionary Lessons
Missionary Training Lessons Mon - Thurs
August 3- 28
1.5 hrs 1-855-537-4000 meet.lds.org Host Key
Wikitext and HTML Lessons Lesson One; Two; Three; Four; Five; Six; or Seven M-W-F (next class starts 8 July 2015) 10:00 MDT 1.5 hrs 995 495 035 1-855-537-4000 meet.lds.org 990666 Host Key

To join a meeting (webinar) live

To join a particular class, click on the name of the class on this page. This will take you to the meet.lds.org website where you can join the webinar. You will then follow these steps to join the class.

1. Enter your name and email address and click on Join.

2. You will then see a screen prompting you to install the WebEx Meetings Plug-In. The quickest option is to click on the words Run a temporary application.

3. Click onSave File. A new dialog box will open asking where to save the file.

4. Choose where to save the file or just leave it in theDownloads folder. Be sure to remember the name of the file.

5. You will next need to open the file to run the application. Go to the folder where the file is saved and double click on it to run the temporary application. You can also access the file from the downloads folder of your browser.

6. Once you have double-clicked on the application in the Downloads list you will be admitted into the meeting.

7. You may now configure your audio. Instructions for configuring audio can be found below. If you have a video camera, you can choose to disable it by clicking on the words Not Now.

Configure Audio

Once in the meeting room you can choose how to connect your audio. Click on the three small dots which will change to the word More when you hover over them. They are found just below the iconCall Using Computer. You will then see the following options.

There are three options for connecting to the audio of the meeting.

1. The Call Me option allows you to enter a phone number and WebEx will call you directly. There is no charge to use this service but if you are using a cell phone, it will require the use of your cell phone minutes. Just enter your phone number along with country and area code to allow the system to call you. When your phone rings, you will be prompted to press 1 to enter the meeting.

2. I Will Call In allows you to call in directly to the meeting. If you choose this option, click on the I Will Call In option and the system will display the number you should call along with the access code. Follow the prompts to enter the access codes.

3. Call Using Computer uses the speakers and microphone of your computer (or your headset plugged into your computer) to provide the audio of the meeting. If you choose this option, you will want to test your speakers and microphone to ensure they are functioning properly. Choose your speakers and microphone from the drop down menus. Click on the Test button alongside the drop down menu to test them.

Volume Control Options

You may adjust the volume for your computer using the Volume Control Options located in the lower right corner on your screen. Right click on the speaker icon and click on Sounds. Once open, choose Playback to choose and/or configure your speakers. You will choose Recording to configure your microphone.

Download a PDF file with detailed instructions

Connect with a mobile device

If you would like to connect to the webinar using your mobile phone or a tablet, please visit the App store for your device and download the free WebEx app. If you want to attend with your mobile device, please allow sufficient time to download the app before the start of the webinar.

When Signing In

Please include your first name and the name of the country or state from where you are watching. If you are watching as a group, please include the number of people viewing the class together in your sign-in name. For example: If your name is Ana and you were watching from Mexico with 4 other friends at the local Family History Center your sign-in name would look like this: Ana Mexico 5.



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Talk with Us

Email

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Each of us has a work email account which we can access at OWA

Skype and Yammer

To talk to each other across the miles, we use both Skype and Yammer. Sometime during 2015 we will be switching over to another program.

User Pages

To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

Talk Pages

Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages

Make Content Changes

If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

Templates

Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)

Submit Forms

{{Submit Forms}}
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Have comments or fixes to report
Use Feedback. the talk page or submit form
Your voice is important to us


This links to a spreadsheet where people can suggest content to be added to a page.

Submit Content

{{Submit content}}
{{{link}}}
This opens the page "Submit content" for people to add whatever they want, and the support or content team can work with the submission.

Help me

{{helpme}}
image is for display only
Question.png I am looking for help!
Note to helpers: Once you have offered help, please replace this template with {{Helpme-helped}}.

This template placed on a page signals someone else on the team that Help is needed. This template is placed only on talk pages where a discussion can take place without affecting the main topic page.

Another source for help is to go to FamilySearch then go to top right of that page and click on get help.

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Wiki Tips

Collection of tips for the wiki

How to Create an Infobox


Contents

  • This page was last modified on 31 July 2015, at 00:07.
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