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Wiki Support go to To Do as Scheduled

There are two areas we focus on during our shifts: helping patrons, and patrolling the new wiki pages that come in. When you have questions, please ask in the Wiki Team Chat.

Following are the things to do during each shift:

  1. Submit Wiki Content - SalesForce
  2. Patrolling New pages
  3. Patrolling Talk pages
  4. Check Prioritized Categories
  5. Patrolling Recent Changes
  6. Get Satisfaction
  7. Assigned Projects


Submit Wiki Content and SalesForce

(restricted access)
Submit Wiki Content: Respond to requests as appropriate
SalesForce: Answer emails in two queues:

  1. Wiki Support
  2. Image/Doc Approval (English only - ignore any with a language tag (-es, -fr, etc.)

Patrolling New pages

Maintenance Templates are an important resource as you are patrolling. Be aware of all of these Maintenance Templates so that you can use them as you see that things need to be done on pages.

Ensure new pages are within the wiki's scope:

  1. Go to the New Pages report.
  2. See the instructions for patrolling.
  3. Remember the following:
    • Patrol all namespaces. Select "all" from the dropdown and click Go.
    • On Talk pages, mark questions or comments that need answers or discussion with the {{helpme}} template.  (You do not need to worry about marking Indexing or Historical Records questions on talk pages. But still patrol them.)

Check Prioritized Categories

Review the "# with problem" column and resolve any you see there.

Title Priority # with problem How to Fix
Urgent requests  (alert Linda Chappell to get these taken care of right away) 1 0 How to
Contributors looking for help 
(There will always be 1 with the problem; review if the number is 2 or more.)
1 2
Copyright problems 2 0 How to
Articles with content outside wiki scope 2 0 How to
Short pages
(Check the "0-30 byte" pages only for possible vandalism, or to help educate those who are blanking pages - we shouldn't ever blank pages. Check for duplicates and misspellings. Ignore Indexing articles.)
How to

Patrolling Talk Pages

Look at the Recent Changes/Talk pages for patrons' questions that we can answer.
If we can't answer them, help find out who needs to be aware of them.
  1. Go to the Recent Changes report.
  2. See the instructions for patrolling.
  3. Remember the following:
    • Select to view 500 results (keep Namespace selected "all")
    • Search just for the Talk pages to patrol, or use the dropdown to select the Talk page namespaces only - just be sure to check each one in turn.
    • Remember that clicking on All may not bring up the Talk pages.  It's best to use the dropdown and select Talk
As you patrol all pages, watch for categorization issues, especially pages with no category.  Add a category that makes sense, and put a note on the Talk page as a teaching tool for the contributor.

Clean up Talk Pages

As you review patron posts, ensure that the talk page discussions are clean and make sense. There are 3 things that make a clean Talk Page:
  1. Subject Headings in front of each separate question
  2. Responses are indented
  3. Comments are signed
When comments are not signed, you can:
  • Add the Unsigned template to the page.
  • On the History of the Talk page, copy the contributor's username (text copy) and insert that into the template in place of the User name.
  • Copy the date and time from the History page (text copy) and replace that in the template in place of the time, date month, year (leave the (UTC)).
  • Example: Information copied from the History for the Talk page: 03:24, 24 January 2013 Maggiliz 
Information copied into the template:
Typing: {{Subst:Unsigned|Maggiliz|11:15, 1 June 2011 (UTC)}}
Results in: Preceding unsigned comment added by Maggiliz|04:24, 24 January 2013 (UTC)

Patrolling Recent Changes

Spend ~45-60 minutes Patrolling Recent Changes:
  1. Go to the Recent Changes page
  2. Look for the ! in front of a page title.
  3. Click on the "diff" link (or, if no clickable diff link, click on the page title)
  4. Review the red text in both columns to ensure that what was added is not spam, and what was removed is not vandalism.
  5. You do not have to evaluate the usefulness of the addition or deletion, but if you have concerns, you can post to the Talk page.
  6. Click "Mark as Patrolled" under the revision details in the 2nd column.
  7. Click to return to Special:RecentChanges.

Get Satisfaction

Patrons suggest changes to FamilySearch products at Get Satisfaction. Some of those are for the wiki. To review those:
  1. Go to Get Satisfaction 
  2. Answer questions posed if necessary; bring suggestions raised back to the team for discussion.

Assigned Projects

You have projects to work on from day to day. The above should not take up all your time every day. Please use the rest of your time to work on your individual projects.
  • This page was last modified on 8 May 2015, at 14:03.
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