Live Research Assistance: Consultant resourcesEdit This Page

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Welcome to Live Research Assistance

Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We answer research questions over the phone and chat in all of these areas.

Volunteer consultants act as representatives of FamilySearch, and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.

Getting Started

Helpful Resources


Join our Skype Group
Communicate with other volunteers, get help as you give help


Steps to check in  
And begin receiving calls


Steps for taking calls
Taking and transferring calls


Set/Update Schedule
To set or update your volunteer schedule



Learn more about the opportunity


Research Toolkit
Research resources


Phone Responses
Ideas for responses to patron questions


Not a research call?
We answer ALL research calls; check here for answers to non-research questions.


Questions you may have
As you begin helping others

Read these Definitions
These will explain terms that you may not recognize.

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)


Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.

Please watch this tutorial on how to check in as a volunteer and take a call or chat.

How the program works

Consultants help patrons determine the best available resources for researching their ancestors. You'll be taught to use the same resources that our own support missionaries use to help patrons. Because of the high demand for help, service is usually limited to one question answered. Extensive research assistance is not within our scope of service. For more extensive research we recommend that patrons visit FamilySearch Centers, General Research Communities such as Facebook or Skype, or hire a professional genealogist

General Calls

When you register, add both "General Research Help" as well as your speciality areas to your list. Most questions come through the general help area, and you will not receive many calls and chats if you only enter your specialties.

When you receive a more general question, you can help as much as you feel able, then transfer the question to any available volunteers in that specialty.

Specialist Calls & Callbacks

When you receive a call in your specialty, the system will announce the area to you before your call.

When researchers call a specialist, that call goes into the system as a "Callback." When there is a call for your specialty, you will receive that callback and then the system will connect to the patron. Sometimes the patron doesn't answer; the system will let you know that.


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  • This page was last modified on 10 December 2014, at 01:37.
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