Live Research Assistance: Phone ResponsesEdit This Page

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GREETING – this helps confirm that they have reached the correct support group.
Thank you for calling research assistance…

HELP PATRON FOCUS ON A SPECIFIC RESEARCH GOAL
Which ancestor would you like to address today and what would you like to know?

OUR PURPOSE STATEMENT
We are here to provide you with resources to help you successfully find your ancestors.

DIRECTING PATRON TO FSC OR PROFESSIONAL RESEARCHER
Unfortunately, your research project is outside the scope of service that can be provided in a short phone call. It sounds like what you need is someone who can sit down with you and help you with your overall research. Fortunately, we have FamilySearch centers world-wide where you can go and get 1-on-1 help with research.

GUIDE PATRON TO A PROFESSIONAL RESEARCHER
Unfortunately, your research project is outside the scope of service that can be provided in a short phone call. It sounds like what you need is someone who can sit down with you and help you with your overall research. One option is to hire a professional researcher who can really dig in and find those answers for you. Let me give you a link to our research wiki where we have lists of professionals that we can recommend to you.

DIRECT PATRONS TO OTHER SUPPORT GROUPS
You have reached research assistance; let’s to get you to the group who can best help you with your question….[state problem]. I am currently unable to transfer your call. Could I ask you to please call our support number at 1-866-406-1830 and ask for [give name of group].



Getting Started


Helpful Resources


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Join our Skype Group
Communicate with other volunteers, get help as you give help
 

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Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

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Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

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Home
Learn more about the opportunity

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Research Toolkit
Research resources
 

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

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Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 


 

Need additional research help? Contact our research help specialists.

Need wiki, indexing, or website help? Contact our product teams.


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  • This page was last modified on 4 June 2013, at 01:42.
  • This page has been accessed 971 times.