California, County Marriages (FamilySearch Historical Records)/Known Issues

From FamilySearch Wiki

(Difference between revisions)
(all new KI)
 
(Replaced Question and Answer #1)
Line 5: Line 5:
 
== <center>Known Issues</center> ==
 
== <center>Known Issues</center> ==
  
'''Question #1''': Why do I get the message that images are not available when I click on one of the DGS numbers to browse this collection? <br>'''Answer #1''': The “Browse Collection” feature was mistakenly added as an option for this collection. None of the images from this collection are available to view online. However, if you wish to view images you have the option of [[Ordering_Microfilm_or_Microfiche_from_a_Family_History_Center|ordering the microfilm]] and viewing it at your local [https://www.familysearch.org/locations FamilySearch Center]. The film number is listed on the detailed indexed information screen for each individual.
+
'''Question''': Why do I get the message that images are not available when I click on the View image for a record in this collection even though the camera icon is displayed? <br>'''Answer''': As stated in the title description “Currently this collection is 99% complete. Additional records will be added as they are completed. Not all indexed names will have a viewable record image due to contractual agreements”.  
  
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
+
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
  
*If '''searching''' a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
+
*<span style="display: none" id="1357371298707E">If '''searching''' a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.</span>
*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
+
*<span style="display: none" id="1357371298707E">If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
 +
For example: '''California, County Marriages, 1850-1952 &gt; 004184837 &gt; Image 10 of 701'''.</span>
 +
*<span style="display: none" id="1357371298707E">If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.&nbsp;</span>
  
Your assistance will help ensure that future revisions will be considered.
+
Your assistance will help ensure that future revisions will be considered.  
  
Return to the [[California County Marriages (FamilySearch Historical Records)|California County Marriages (FamilySearch Historical Records)]] Learn More page.
+
Return to the [[California County Marriages (FamilySearch Historical Records)|California County Marriages (FamilySearch Historical Records)]] Learn More page.  
  
 
Return to the [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1804002 California, County Marriages, 1850-1952] collection at FamilySearch.org.
 
Return to the [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1804002 California, County Marriages, 1850-1952] collection at FamilySearch.org.

Revision as of 07:37, 5 January 2013



Known Issues

Question: Why do I get the message that images are not available when I click on the View image for a record in this collection even though the camera icon is displayed?
Answer: As stated in the title description “Currently this collection is 99% complete. Additional records will be added as they are completed. Not all indexed names will have a viewable record image due to contractual agreements”.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

For example: California, County Marriages, 1850-1952 > 004184837 > Image 10 of 701.

Your assistance will help ensure that future revisions will be considered.

Return to the California County Marriages (FamilySearch Historical Records) Learn More page.

Return to the California, County Marriages, 1850-1952 collection at FamilySearch.org.