England, Northumberland, Cumberland, Durham, Miscellaneous Records (FamilySearch Historical Records)/Known Issues

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== '''                     ! '''To Add Information  ==
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{{HR Known Issues-page}} <br>
 
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''This page is created for the use of FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''
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== &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Known Issues ==
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== <center>Known Issues</center> ==
 
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'''Question''': Why can’t I view images, even after I have registered and signed in?
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'''Answer''': The England, Northumberland, Miscellaneous Records is a limited publication collection. FamilySearch has rights to publish images online to the following groups for this collection: Family History Library and FamilySearch centers, LDS members, contributing organizations, and volunteers.
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'''Question''': I get a message “Image not Available” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images from the England, Northumberland, Miscellaneous Records, 1570-2005 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org].  
  
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If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
  
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
  
If you are not a member of one of the above groups and cannot view the images from your home, you will be able to view them at a nearby FamilySearch center. See a list of[https://familysearch.org/locations FamilySearch centers].
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: '''England, Northumberland, Miscellaneous Records, 1570-2005 &gt; Cumberland &gt; Nenthead &gt; Burials, 1850-1875 (EP106-6) &gt; Image 10 of 1'''01
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*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
  
If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: England, Northumberland, Miscellaneous Records, 1705-1950 &gt; Durham &gt; Muggleswick &gt; Burials, 1813-1902 (EP196-4) &gt; Image 14 of 101.)<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)<br>
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Your assistance will help ensure that future revisions will be considered.  
  
[[England, Northumberland, Miscellaneous Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More page&nbsp;for the&nbsp;England, Northumberland, Miscellaneous Records, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1918635 click here] to go to the England, Northumberland, Miscellaneous Records, 1705-1950 collection @ FamilySearch.org.  
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Return to the [[England, Northumberland, Miscellaneous Records (FamilySearch Historical Records)|England, Northumberland, Miscellaneous Records (FamilySearch Historical Records]]) Learn More page.
  
[[Category:FamilySearch_Historical_Records_Known_Issues]]
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Return to the [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1918635 England, Northumberland, Miscellaneous Records,1570-2005] collection at FamilySearch.org.<br>

Revision as of 05:28, 2 December 2012



Known Issues

Question: I get a message “Image not Available” for these records even when I am signed in. How can I view these records?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish images from the England, Northumberland, Miscellaneous Records, 1570-2005 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: England, Northumberland, Miscellaneous Records, 1570-2005 > Cumberland > Nenthead > Burials, 1850-1875 (EP106-6) > Image 10 of 101
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the England, Northumberland, Miscellaneous Records (FamilySearch Historical Records) Learn More page.

Return to the England, Northumberland, Miscellaneous Records,1570-2005 collection at FamilySearch.org.