England, Northumberland, Cumberland, Durham, Miscellaneous Records (FamilySearch Historical Records)/Known Issues

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'''Questio'''n: Why can’t I view images, even after I have registered and signed in?
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{{HR Known Issues-page}} <br>
  
'''Answer''': The England, Northumberland, Miscellaneous Records is a limited publication collection. FamilySearch has rights to publish images online to the following groups for this collection: Family History Library and FamilySearch Centers, LDS members, contributing organizations, and volunteers.
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However, the programming that helps identify contributing organizations and volunteers is not currently written. Please be patient while FamilySearch works to expand the availability of records to these larger groups. <br>
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== <center>Known Issues</center>  ==
  
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'''Question''': I get a message “Image not Available” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images from the England, Northumberland, Miscellaneous Records, 1570-2005 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center] before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org].
  
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If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
  
*If you encounter problems with this collection, please email them to [mailto:support@familysearch.org support@familysearch.org]. Please include the&nbsp;full path you followed to where the problem occurs.
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
  
Example: England, Northumberland, Miscellaneous Records, 1705-1950 &gt; Durham &gt;&nbsp;Muggleswick &gt; Burials, 1813-1902 (EP196-4) &gt; Image 14 of 101.  
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: '''England, Northumberland, Miscellaneous Records, 1570-2005 &gt; Cumberland &gt; Nenthead &gt; Burials, 1850-1875 (EP106-6) &gt; Image 10 of 1'''01
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*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
  
*If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)
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Your assistance will help ensure that future revisions will be considered.  
  
Click [https://www.familysearch.org/learn/wiki/en/index.php?title=England,_Northumberland,_Miscellaneous_Records_(FamilySearch_Historical_Records) here] to return to the&nbsp;England, Northumberland, Miscellaneous Records&nbsp;(FamilySearch Historical Records) page.<br>
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Return to the [[England, Northumberland, Miscellaneous Records (FamilySearch Historical Records)|England, Northumberland, Miscellaneous Records (FamilySearch Historical Records]]) Learn More page.  
  
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Return to the [https://www.familysearch.org/search/collection/1918635 England, Northumberland, Miscellaneous Records,1570-2005] collection at FamilySearch.org.<br>
 
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[[Category:FamilySearch_Historical_Records_Known_Issues]]
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Revision as of 05:24, 8 February 2013



Known Issues

Question: I get a message “Image not Available” for these records even when I am signed in. How can I view these records?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish images from the England, Northumberland, Miscellaneous Records, 1570-2005 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: England, Northumberland, Miscellaneous Records, 1570-2005 > Cumberland > Nenthead > Burials, 1850-1875 (EP106-6) > Image 10 of 101
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the England, Northumberland, Miscellaneous Records (FamilySearch Historical Records) Learn More page.

Return to the England, Northumberland, Miscellaneous Records,1570-2005 collection at FamilySearch.org.