FamilySearch Communities: Administrator Responsibilities

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FamilySearch Community Administrators are responsible to help lead the creation of a vibrant, collaborative research community. We hope that you will be creative and explore great ways of doing this in the community and/or communities you administrate. <br>  
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{{FamilySearch Communities}}<br>  
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== Overview  ==
  
Here are a few specific responsibilities for all a<br>
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#'''Responding to questions and posts'''
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#*Follow up '''as quickly as possible''' after a post with a comment (such as a thank-you) or clarifying question as the page name.
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#*Building a '''sense of community''' is as important as providing answers to the research questions posted on the page. If you don't know the answer to a question, at least respond with a friendly comment.
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#'''Sharing resources'''<br>
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#*Share news, events, resources, and information about genealogy research as relevant to the community you administer. ('''about once a day''', using the page name)
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#*Note: As a general rule, most social media users are not on between 9-5pm, but rather after work hours and on weekends.
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#'''Building community'''
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##'''Help community members adhere to the following policies'''<br>
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##*Keep group discourse civil and polite at all times.
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##*All posts should be genealogy-related; off-topic or blatant advertisement posts will be removed. Learn what Facebook says about handling [https://www.facebook.com/help/?faq=319260941441378#What%E2%80%99s-the-best-way-to-handle-someone-posting-something-negative-on-my-Page? negative posts on a page], [https://www.facebook.com/communitystandards which posts should be reported] and [https://www.facebook.com/help/reportlinks how to report as abuse].<br>
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##*All discussions should be kept neutral and non-denominational. (LDS-specific discussions should not take place in these groups.) <br>  
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##'''Build community among your fellow volunteers'''
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##*Attend our semiweekly administrator meetings when possible
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##*Interact with other administrators in the [https://www.facebook.com/groups/117212955030975/ Genealogy Research Community Admins Facebook group] and/or Skype group chat
  
#Lead the creation of a vibrant, collaborative research community.
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== Specific responsibilities<br> ==
#*These responsibilities revolve around these main ideas:<br>  
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##Interacting with those in the genealogy research community<br>  
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If you are interested in becoming more ''or less'' involved in one of these three areas, you have the opportunity as a volunteer to set your own focus. The responsibilities of administrators are best handled through collaboration. This is one reason why it's great to have multiple administrators for each community. (Learn more about recruiting volunteers) <br>  
##Answering research questions and other posts <br>
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##Encouraging others to answer questions<br>
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=== Sharing resources ===
##Showing gratitude for resources shared
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#*Sharing news, events, resources, and information about genealogy research in this area<br>  
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*Be aware of the FamilySearch resources for your area so that you can recommend them when appropriate. (These pages do not need to be all about FamilySearch, but should help the public be more aware of the ways that FamilySearch can help them with their research.)<br>  
#*Remeber the community is not confined to the platform (Facebook, Google+ etc.). You can invite local organizations--such as libraries, archives, and societies--to share news and events on the page.  
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**When sharing links to FamilySearch.org resources on a Facebook page, use a campaign ID (a.k.a. reference tag) as follows:&nbsp;?cid=fb_grc_[community]. Example:&nbsp;https://www.familysearch.org/1940census/?cid=fb_grc_NorthDakota
#Help the community members adhere to the following policies:
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*Please share any resources that benefit those in the community you administer. These resources might include those from other free databases, societies, libraries, organizations, etc. They also might include resources from sites that require a payment such as [[Ancestry.com|Ancestry.com]], [http://www.myheritage.com/ MyHeritage], [[Findmypast.com|findmypast.com]] and others. Please avoid linking to any professional genealogy researcher websites or promoting your personal interests. In addition, you should be sensitive to how you present links to paid sites like Ancestry.com and should explain the fees, if any, in the post.
#*Keep group discourse civil and polite at all times.  
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#*All posts should be genealogy-related and off-topic posts will be removed.  
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=== Building community  ===
#*All discussions should be kept neutral and non-denominational. (LDS-specific discussions should not take place in these groups.)  
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#Join our group of community administrators, and connect with the volunteers of your specific community (we hope that each group will eventually have 2-3 admins). <br> <br>
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*Facebook allows community pages to "Like" other pages. Search for organizations on Facebook in your area or relevant topic that would be good to "Like" as the page name. These "likes" will show up on the right column of the Facebook page for the community you are administrating. Genealogical or historical societies, archives, and libraries are examples of pages you may want to search for and "Like." You are providing convenient links for your community members to find helpful resources. In addition, those other pages will be notified that the community paged "liked" them, which may result in more traffic to the community.
#If you must leave as a community administrator, please help us find someone else to take your place. <br>
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*Now that you've connected your communities with the "Like" feature, you may want to send a message or post on the Facebook wall of the organization your community just "liked." As appropriate, ask them to feel free to come to the community page to publicize events and share what they know about research in the area. This will benefit your community members with additional resources, and it will provide free advertising for the organization you have invited to post. Encourage these organizations to use the pages if they have patrons with research questions and need additional assistance. (Be clear that you are not speaking in behalf of FamilySearch--but are a volunteer--as this may be misunderstood when you contact organizations as the page name.)  
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*@[page name] tag the pages that you have "liked" when relevant to posts that you are posting on the genealogy research community's Facebook wall. When you tag other Facebook pages in a post they will be notified and the post will be copied to the "Recent Posts by Others" section of the page that you tagged. This could drive more traffic to the community page for which you are administrating.
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See [[FamilySearch Communities: Administrator Best Practices|FamilySearch Communities: Administrator Best Practices]] for further suggestions or return to the main page of the guide: [[FamilySearch Communities: Administrator Guide|Administrator Guide]]
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[[Category:Social_Media]]

Revision as of 18:35, 1 February 2013

FamilySearch Communities This article is about an aspect of the Genealogy Research Communities sponsored by FamilySearch.

Contents

Overview

  1. Responding to questions and posts
    • Follow up as quickly as possible after a post with a comment (such as a thank-you) or clarifying question as the page name.
    • Building a sense of community is as important as providing answers to the research questions posted on the page. If you don't know the answer to a question, at least respond with a friendly comment.
  2. Sharing resources
    • Share news, events, resources, and information about genealogy research as relevant to the community you administer. (about once a day, using the page name)
    • Note: As a general rule, most social media users are not on between 9-5pm, but rather after work hours and on weekends.
  3. Building community
    1. Help community members adhere to the following policies
      • Keep group discourse civil and polite at all times.
      • All posts should be genealogy-related; off-topic or blatant advertisement posts will be removed. Learn what Facebook says about handling negative posts on a page, which posts should be reported and how to report as abuse.
      • All discussions should be kept neutral and non-denominational. (LDS-specific discussions should not take place in these groups.)
    2. Build community among your fellow volunteers

Specific responsibilities

If you are interested in becoming more or less involved in one of these three areas, you have the opportunity as a volunteer to set your own focus. The responsibilities of administrators are best handled through collaboration. This is one reason why it's great to have multiple administrators for each community. (Learn more about recruiting volunteers)

Sharing resources

  • Be aware of the FamilySearch resources for your area so that you can recommend them when appropriate. (These pages do not need to be all about FamilySearch, but should help the public be more aware of the ways that FamilySearch can help them with their research.)
  • Please share any resources that benefit those in the community you administer. These resources might include those from other free databases, societies, libraries, organizations, etc. They also might include resources from sites that require a payment such as Ancestry.com, MyHeritage, findmypast.com and others. Please avoid linking to any professional genealogy researcher websites or promoting your personal interests. In addition, you should be sensitive to how you present links to paid sites like Ancestry.com and should explain the fees, if any, in the post.

Building community

  • Facebook allows community pages to "Like" other pages. Search for organizations on Facebook in your area or relevant topic that would be good to "Like" as the page name. These "likes" will show up on the right column of the Facebook page for the community you are administrating. Genealogical or historical societies, archives, and libraries are examples of pages you may want to search for and "Like." You are providing convenient links for your community members to find helpful resources. In addition, those other pages will be notified that the community paged "liked" them, which may result in more traffic to the community.
  • Now that you've connected your communities with the "Like" feature, you may want to send a message or post on the Facebook wall of the organization your community just "liked." As appropriate, ask them to feel free to come to the community page to publicize events and share what they know about research in the area. This will benefit your community members with additional resources, and it will provide free advertising for the organization you have invited to post. Encourage these organizations to use the pages if they have patrons with research questions and need additional assistance. (Be clear that you are not speaking in behalf of FamilySearch--but are a volunteer--as this may be misunderstood when you contact organizations as the page name.)
  • @[page name] tag the pages that you have "liked" when relevant to posts that you are posting on the genealogy research community's Facebook wall. When you tag other Facebook pages in a post they will be notified and the post will be copied to the "Recent Posts by Others" section of the page that you tagged. This could drive more traffic to the community page for which you are administrating.

See FamilySearch Communities: Administrator Best Practices for further suggestions or return to the main page of the guide: Administrator Guide