FamilySearch Wiki:Known IssuesEdit This Page

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Revision as of 21:10, 1 May 2012 by JonesWD (Talk | contribs)



Known issues in FamilySearch Wiki are reported below, with the most recent at the top of the list:

Contents

Image Captions

This question or concern is currently unresolved.
 There is a bug with image captions on many images. It’s adding “RTENOTITLE” to some images in some situations.

Voting Issue

This question or concern is currently unresolved.
The feedback on the bottom of pages is not working correctly. All pages have the same number of votes/rating.

Image Map issue

This question or concern is currently unresolved.
If you try to edit a page with an image map on it, it tells you "Error: image is invalid or non-existent."

To work around this, add to the page to prevent the FCKEditor from opening. Alternatively, you can add the image map to the Template namespace. This allows the page itself to be loaded in the normal namespace, and only the template would need to edited without the FCKEditor.



Deleted page notifications say the page is new

This question or concern is currently unresolved.
The notification about a page being deleted says that the page is new. Engineering has been notified and will correct the problem. Mark 15:53, 8 February 2012 (UTC)

Email not working with the Share Button

This question or concern is currently unresolved.
A few people are experiencing a problem with sending or receiving e-mails, using the Share button on the top right corner of the page.  This has been reported, and is being checked.  If anyone has this problem, please report it to Support@family.search.org. with information about your browser, and details of the problem.

Media Wiki Internal Error

This question or concern has been resolved.
by means of a workaround - problem will still occur
The error will show up in the upper left corner of a blank page
What to do:
A "Hard Refresh" by clicking on Ctrl + F5 keys. This should resolve the problem.

Text not wrapping around templates or the Table of Contents

This question or concern has been resolved.

After signing out, System takes you to the FamilySearch home page

This question or concern has been resolved.
by means of a workaround - problem will still occur
  This may happen even if you had not been on the FamilySearch home page previously.
What to do: Use the sign-out under Personal Tools, instead of the one at the top of the screen

Image on the page is greatly enlarged

This question or concern has been resolved.
but may occur in Edit mode
This occurs  when the pixels have not been set with a thumbnail image.
What to do:
  • Add a pixel number to the image, along with the thumbnail description. It doesn't seem to matter what the pixels are, just so there is something in that field. This should stop the image from enlarging in Edit mode.

Icon on the search page isn't working

This question or concern has been resolved.
 

External link box after the text links is gone

This question or concern has been resolved.

Functionality to create a new page from search results page

This question or concern is currently unresolved.

Links that don't work in Populated Areas section of county pages

This question or concern has been resolved.
by means of a workaround - problem will still occur
On many of the county pages, there is a section for "Populated cities and towns", with links that don't work.  If you edit the page in Wikitext, at the beginning of the table, you will see an instruction for Align Left.  If you remove that instruction, the links will work.  Another one of those weird Wiki things.

Headings interfering with Menu links

This question or concern has been resolved.
Template edited to change layout conflict from happening
Whenever a heading is just opposite a link in a menu "box," {{Box}} that particular link will not work. There is no padding around this template so the little edit box is right up against the border on the template and seems to affect the links inside the menu box. The mouse over does not change the link to underline either.
  • One work around is to change the headings to normal text then the links work ok.
  • A second work around and a better option is to create the same menu in a "helpbox" {{Helpbox}} rather than in "box". The "helpbox" has padding built-in to the template and the links inside are not effected by the position of the headings.

Images with Captions

This question or concern has been resolved.
by means of a workaround - problem will still occur
Captions added to images disappear after the page is edited.

Cause:

This is a problem with the  FCK editor.  

Fix/Workaround:

Create a template that includes the image and caption that can be placed on the page.  Example: Monroe County Courthouse

Migration to LDS Account

A discussion of the issues that have arisen as a result of the migration to LDS Account can be found in the FamilySearch Wiki Technical Support forum

Shorter timeouts

This question or concern is currently unresolved.
Users have reported that they are logged out after a shorter time period than before the change. It is believed that this is due to the wiki inheriting the timeouts from new FamilySearch which is intentionally short due to the risk of confidential information being left open by users working from public access computers. It is believed that the programmers are already working on this issue.

StringhamDB That is correct. The Research Wiki's timeout is set at 45 minutes but since the change to CIS authentication we are limited to 24 minutes. This issue needs to be set with a high priority on the Research Wiki backlog.

Combined accounts not successful

This question or concern has been resolved.
Several users have reported that they had not been able to successfully combine their old accounts with their new LDS Accounts. This resulted in a loss of their watchlist notifications and their old edits not being shown against their new account.
This question or concern is currently unresolved.
This is still a problem if the user name includes spaces " " or underscores "_".

If you bookmark or copy and paste this entire URL with numbers, it will not work in the future. Delete all after the word “gnispublic.” The correct URL is:

http://geonames.usgs.gov/pls/gnispublic

b. # How do I link to an individual feature record?

To save a link to an individual feature record detail report:

1. Search for the U.S. feature and note the Feature ID.

2. Copy and paste the following URL exactly as shown for US features:

http://geonames.usgs.gov/pls/gnispublic/f?p=gnispq:3:::NO::P3_FID:nnnnnnn

nnnnnnn = Record identification number.

Wrong:

http://geonames.usgs.gov/pls/gnispublic/f?p=116:3:827734824577216::NO::P3_FID,P3_TITLE:15257%2CAll%20Faiths%20Memorial%20Park All Faiths Memorial Cemetery

Right:

How do I upload files or images?

This question or concern is currently unresolved.

The article Uploading files or images has minimal information. We need additional instructions.


A ticket has been created so that the engineering can investigate and make the necessary changes. JonesWD 20:49, 1 May 2012 (UTC)


Integrating Family History Library Internet favorites

This question or concern is currently unresolved.

See discussion at Talk:Feedback:_Integrating_Family_History_Library_Internet_favorites


Editor bugs

This question or concern is currently unresolved.

See discussion at Help talk:The Editing Tool (FCK Editor)

I don't think there will be a fix for all the issues that are highlighted on the Help talk:The Editing Tool (FCK Editor) So I move that we consider this issue "Will not fix" Warren 21:08, 1 May 2012 (UTC)


Missing content

See discussion at Content from previous version is missing or links are missing

I don't know what I'm doing.  I found some web pages that indicated "Web Page cannot be found" while in the Georgia, Pulaski Co., cemetary listing.  Should I submit the names of the cemetaries here?  Thanks


The Displaying of the Username

This question or concern is currently unresolved.

In the Wiki:Technical Meeting Agenda 28 December 2010, there was some concern expressed about MediaWiki or the wiki.familysearch.org default to make public and display the username rather the display name for example https://wiki.familysearch.org/en/Special:ListUsers. After talking with the engineers over the Wiki, they said that it was the default code that MediaWIki came with and if it could be changed it would require a "Core Change" to change it. I submitted an enhancement request and maybe that change will be made. Warren 13:15, 4 January 2011 (MST)

I have not seen this issue for some time has anybody seen this issue recently? Warren 21:09, 1 May 2012 (UTC)