FamilySearch Wiki:Wiki Support/Current Support Work

From FamilySearch Wiki

(Difference between revisions)
m
m (removed helpful links)
(30 intermediate revisions by 6 users not shown)
Line 3: Line 3:
 
=== '''Attend Meetings/Training'''  ===
 
=== '''Attend Meetings/Training'''  ===
  
{| width="500" border="1" cellspacing="1" cellpadding="1"
+
{| width="500" cellspacing="1" cellpadding="1" border="1"
 
|-
 
|-
 
! bgcolor="#ccccff" scope="col" | <br>  
 
! bgcolor="#ccccff" scope="col" | <br>  
Line 38: Line 38:
 
<br>  
 
<br>  
  
=== '''To Do as Scheduled'''  ===
+
=== '''Get Involved With Support (coming soon)'''  ===
  
There are two areas we focus on during our shifts:&nbsp;&nbsp;'''helping patrons''', and '''patrolling '''the new wiki pages that come in. When you have questions, please ask in the Wiki Team Chat.<br>  
+
=== '''[[FamilySearch Wiki:Wiki Support/To Do as Scheduled|To do as scheduled]]'''<br> ===
  
[[FamilySearch Wiki:Maintenance Templates|'''Maintenance Templates''']] are an important resource for you. As you work in the wiki, you will want to be aware of all of the Maintenance Templates so that you can use them as you see that things need to be done on pages.<br>&nbsp;
+
=== [[FamilySearch Wiki:Wiki Support/Support Schedules|'''Support schedule''']] ===
  
:#'''Phone Support'''&nbsp;- Answer incoming calls from patrons ([https://login.incontact.com/incontact/ open inContact in Internet Explorer or Firefox])<br>&nbsp;
+
=== [[FamilySearch Wiki:Wiki Support/WikiProjects|'''Current assigned projects''']] ===
:#'''Amdocs'''<span style="font-weight: normal;">&nbsp;- answer emails in two queues ([https://help.familysearch.org/CRMINSTALL/ open Amdocs in Internet Explorer only]):</span>
+
:#*Wiki Support  
+
:#*Image Approval (Also make recommendations for individuals to be given Reviewer rights)<br>&nbsp;
+
:#'''[[Special:NewPages|Patrolling New pages]]'''<br>Ensure new pages are within the wiki's scope:
+
:##Go to the [[Special:NewPages|New Pages]] report.
+
:##See the [[Help:Patrolling new pages|instructions for patrolling]].
+
:##Remember the following:
+
:##*Patrol '''all '''namespaces. Select "all" from the dropdown and click Go.
+
:##*On '''Talk '''pages, mark questions or comments that need answers or discussion with the&nbsp;{{tl|helpme}} template. &nbsp;(You do not need to worry about marking Indexing or Historical Records questions on talk pages. But still patrol them.)<br>&nbsp;
+
:#'''Check these categories:'''<br>
+
  
{| width="80%" align="center" border="2" cellspacing="0" cellpadding="4"
+
=== [[FamilySearch Wiki:Wiki Support/Best Practices|'''Best practices''']]  ===
|-
+
! bgcolor="#ccccff" scope="row" | Title
+
! bgcolor="#ccccff" scope="row" | Priority
+
! bgcolor="#ccccff" scope="row" | # with problem
+
! bgcolor="#ccccff" scope="row" | How to Fix
+
|-
+
| [[:Category:ASAP Deletion Requests|Urgent requests]]&nbsp;&nbsp;<span style="line-height: 19px;">(alert&nbsp;</span>[[User:Evancol|evancol]]<span style="line-height: 19px;">&nbsp;or&nbsp;</span>[[User:Averyld|averyld]]<span style="line-height: 19px;">&nbsp;to get these taken care of right away)</span>
+
| align="center" | 1
+
| align="center" | {{PAGESINCAT:ASAP_Deletion_requests}}
+
| align="center" | [[FamilySearch Wiki:Maintenance/Deletion#Urgent_requests_.28priority_1.29|How to]]<br>
+
|-
+
| [[:Category:Contributors looking for help|Contributors looking for help]]
+
| align="center" | 1
+
| align="center" | {{PAGESINCAT:Contributors looking for help}}
+
| align="center" | <br>
+
|-
+
| [[:Category:Copyright problems|Copyright problems]]
+
| align="center" | 2
+
| align="center" | {{PAGESINCAT:Copyright_problems}}
+
| align="center" | [[FamilySearch Wiki:Maintenance/Governance#Copyright_problems_.282.29|How to]]
+
|-
+
| [[:Category:Articles with inappropriate content|Articles with content outside wiki scope]]
+
| align="center" | 2
+
| align="center" | {{PAGESINCAT:Articles with inappropriate content}}
+
| align="center" | [[FamilySearch Wiki:Maintenance/Governance#Articles_with_content_outside_wiki_scope_.282.29|How to]]
+
|-
+
| [[Special:ShortPages|Short pages]]<br>(Check the "0 byte" pages only for possible vandalism, or to help educate those who are blanking pages - we shouldn't ever blank pages)
+
| align="center" | 2<br>
+
| align="center" | **<br>
+
| align="center" | [[FamilySearch Wiki:Maintenance/Stub Sorting#Short_pages_.28.2A.2A.29|How to]]<br>
+
|-
+
| [[Special:UncategorizedPages|Uncategorized pages]]
+
| align="center" | 2
+
| align="center" | <br>
+
| align="center" | [[FamilySearch Wiki:Maintenance/Categorization#Uncategorized_pages_.283.29|How to]]<br>
+
|}
+
 
+
:5. '''&nbsp;[[Special:RecentChanges|Patrolling Talk Pages]]&nbsp;<br>'''Look at the Recent Changes/Talk pages for patrons' questions that we can answer.<br>If we can't answer them, help find out who needs to be aware of them.
+
:::#Go to the&nbsp;[[Special:RecentChanges|Recent Changes]]&nbsp;report.
+
:::#See the&nbsp;[[Help:Patrolling recent changes|instructions for patrolling]].
+
:::#Remember the following:
+
:::#*Select to view&nbsp;'''500'''&nbsp;results (keep Namespace selected "all")<br>
+
:::#*Search just for the&nbsp;'''Talk'''&nbsp;pages to patrol, or use the dropdown to select the Talk page namespaces only - just be sure to check&nbsp;'''each one&nbsp;'''in turn.
+
:::#*Remember that clicking on '''All '''may&nbsp;not bring up the Talk pages. &nbsp;It's best to use the dropdown and select '''Talk'''
+
 
+
As you patrol all pages, watch for categorization issues, especially pages with no category. &nbsp;Add a category that makes sense, and put a note on the Discussion page as a teaching tool for the contributor.<br>&nbsp;
+
 
+
:6. [https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=56 '''Contributor Help Forum''']
+
::*Ensure questions get answered. Often they will be answered by the community.
+
::*Remember that the threads in the Forums sort independently, so you'll need to check them all for anything that's been recently added, but may not be the last post.<br>&nbsp;
+
 
+
<br>
+
 
+
=== &nbsp;'''Schedule:''' ===
+
 
+
:We'd like to see most of the areas below filled in eventually. Sign your name with <nowiki>~~~</nowiki>, it's ok if there is more than one person in each spot.
+
 
+
===== Amdocs/Patrolling/Maintenance North America  =====
+
 
+
{| width="600" align="center" border="1" cellspacing="1" cellpadding="1"
+
|-
+
! width="13%" bgcolor="#ccccff" scope="col" | <br>
+
! width="18%" bgcolor="#ccccff" scope="col" | 8-11a
+
! width="18%" bgcolor="#ccccff" scope="col" | 11-2p
+
! width="18%" bgcolor="#ccccff" scope="col" | 2-5p
+
! width="18%" bgcolor="#ccccff" scope="col" | 5-8p
+
! width="18%" bgcolor="#ccccff" scope="col" | 8-11p
+
|-
+
! bgcolor="#ccccff" scope="row" | Do First:<br>
+
| bgcolor="#eeeeff" | [http://wiki.familysearch.org/en/Special:NewPages Patrolling New Pages]
+
| bgcolor="#eeeeff" | Responding on [http://www.familysearch.org/learn/forums/en/forumdisplay.php?f=5 Forums] / [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki Get Satisfaction]
+
| bgcolor="#eeeeff" | [http://wiki.familysearch.org/en/Special:RecentChanges Caring for Talk Pages]
+
| bgcolor="#eeeeff" | See above priorities
+
| bgcolor="#eeeeff" | See above priorities
+
|-
+
! bgcolor="#ccccff" scope="row" | Mon<br>
+
|
+
[[User:Saguache214|CIrwin<br>]][[User:Sandralpond|Sandralpond]]
+
 
+
|
+
[[User:Saguache214|CIrwin<br>]]<br>
+
 
+
|
+
[[User:Fritty|RLong]]
+
 
+
|
+
<br>
+
 
+
| [[User:Saguache214|CIrwin]]<br>[[User:Fritty|RLong]]
+
|-
+
! bgcolor="#ccccff" scope="row" | Tues<br>
+
|
+
[[User:Sandralpond|Sandralpond]]
+
 
+
ccsmith
+
 
+
|
+
[[User:Klk3|Klk3]]<br>
+
[[User:Ccsmith|ccsmith]]
+
<br>&nbsp;
+
 
+
|
+
&nbsp;[[User:Fritty|RLong]]
+
 
+
[[User:Tbreynaud|TBReneau]]
+
 
+
|
+
<br>
+
 
+
|
+
[[User:Saguache214|CIrwin]]
+
 
+
[[User:Fritty|RLong]]
+
 
+
|-
+
! bgcolor="#ccccff" scope="row" | Wed<br>
+
| [[User:Sandralpond|Sandralpond<br>]][[User:Ccsmith|ccsmith]]
+
| [[User:Ccsmith|ccsmith]]
+
|
+
[[User:Tbreynaud|TBReneau]]
+
 
+
| <br>
+
|
+
[[User:Ccsmith|ccsmith<br>]]<br>
+
 
+
|-
+
! bgcolor="#ccccff" scope="row" | Thurs<br>
+
| <br>
+
<br>
+
 
+
|
+
[[User:Ldrew|Ldrew]]
+
 
+
[[User:Tbreynaud|TBReneau]]
+
 
+
|
+
[[User:Og7701|Dbknox]]<br><br>
+
 
+
| <br>
+
|
+
[[User:Ccsmith|ccsmith<br>]]<br>
+
 
+
|-
+
! bgcolor="#ccccff" scope="row" | Fri<br>
+
| [[User:Saguache214|CIrwin]]
+
|
+
[[User:Og7701|Dbknox]] <br>[[User:Ldrew|Ldrew]]
+
 
+
|
+
[[User:Ldrew|Ldrew]]
+
 
+
[[User:Fritty|RLong]]
+
 
+
| <br>
+
| <br>
+
|-
+
! bgcolor="#ccccff" scope="row" | Sat<br>
+
| <br>
+
| [[User:Vlfunk|vlfunk]] <br>[[User:Sbfunk|sbfunk]]
+
| <br>
+
| <br>
+
| <br>
+
|-
+
! bgcolor="#ccccff" scope="row" | Sun
+
| [[User:Sandralpond|Sandralpond]]
+
| <br>
+
| <br>
+
|
+
<br>
+
 
+
<br>
+
 
+
|
+
[[User:Ccsmith|ccsmith]]
+
 
+
<br>
+
 
+
|}
+
 
+
<br>
+
 
+
===== Phones/Working with Patrons North America:  =====
+
 
+
{| width="600" cellspacing="1" cellpadding="1" border="1" align="center"
+
|-
+
! width="70" bgcolor="#ccccff" scope="col" | <br>
+
! bgcolor="#ccccff" scope="col" | 8-11a<br>
+
! bgcolor="#ccccff" scope="col" | 11-2p<br>
+
! bgcolor="#ccccff" scope="col" | 2-5p<br>
+
! bgcolor="#ccccff" scope="col" | 5-8p<br>
+
! bgcolor="#ccccff" scope="col" | 8-11p<br>
+
|-
+
! bgcolor="#ccccff" scope="row" | Mon<br>
+
| [[User:Saguache214|CIrwin]]
+
[[User:Sandralpond|Sandralpond]]
+
 
+
|
+
[[User:Saguache214|CIrwin]]<br><br>
+
 
+
| <br>[[User:Fritty|RLong]]
+
| <br>
+
| <br>
+
|-
+
! bgcolor="#ccccff" scope="row" | Tues<br>
+
| [[User:Ccsmith|ccsmith]]
+
|
+
[[User:Klk3|Klk3]]<br>
+
 
+
<br>
+
 
+
|
+
<br>
+
 
+
[[User:Tbreynaud|TBReneau]]
+
 
+
|
+
<br>
+
 
+
| <br>
+
|-
+
! bgcolor="#ccccff" scope="row" | Wed<br>
+
| [[User:Ccsmith|ccsmith]]<br>[[User:Sandralpond|Sandralpond]]
+
| [[User:Ccsmith|ccsmith]]
+
|
+
[[User:Sandralpond|Sandralpond]]
+
 
+
<br>
+
 
+
[[User:Tbreynaud|TBReneau]]
+
 
+
| <br>
+
|
+
<br>
+
 
+
|-
+
! bgcolor="#ccccff" scope="row" | Thurs<br>
+
| [[User:Sandralpond|Sandralpond]]
+
<br>
+
 
+
|
+
[[User:Ldrew|Ldrew]]
+
 
+
[[User:Tbreynaud|TBReneau]]
+
 
+
|
+
[[User:Og7701|Dbknox]]<br>
+
 
+
| <br>
+
|
+
[[User:Ccsmith|<br>]]<br>
+
 
+
|-
+
! bgcolor="#ccccff" scope="row" | Fri<br>
+
| [[User:Saguache214|CIrwin]]
+
| [[User:Og7701|Dbknox]] <br>[[User:Ldrew|Ldrew]]
+
|
+
[[User:Ldrew|Ldrew]]
+
 
+
&nbsp;[[User:Fritty|RLong]]
+
 
+
| <br>
+
| <br>
+
|-
+
! bgcolor="#ccccff" scope="row" | Sat<br>
+
| <br>
+
| <br>
+
| <br>
+
| <br>
+
| <br>
+
|-
+
! bgcolor="#ccccff" scope="row" | Sun
+
| <br>
+
| <br>
+
| <br>
+
| <br>
+
|
+
|}
+
 
+
===== Substitution List  =====
+
 
+
{| width="500" align="center" border="1" cellspacing="1" cellpadding="1"
+
|-
+
! bgcolor="#ffccff" scope="col" | Date
+
! bgcolor="#ffccff" scope="col" | Shift
+
! bgcolor="#ffccff" scope="col" | Name
+
! bgcolor="#ffccff" scope="col" | Substitute
+
|-
+
| 6/28
+
| 2p-5p
+
| Dennis Knox
+
| Charles Smith
+
|-
+
| 7/19
+
| 2p-5p
+
| Dennis Knox
+
| Charles Smith
+
|-
+
| 7/20
+
| 11a-2p
+
| Dennis Knox
+
| Lee Drew<span class="Apple-tab-span" style="white-space: pre;"> </span>
+
|-
+
| 7/26
+
| 2p-5p
+
| Dennis Knox
+
| <br>
+
|-
+
| 7/27
+
| 11a-2p
+
| Dennis Knox
+
| Lee Drew
+
|}
+
 
+
As we have volunteers in other areas of the world, we'll create additional tables for signups for those areas and time zones. <br>
+
 
+
:'''Time Zones:'''
+
 
+
{| width="90%" align="center" border="1" cellspacing="1" cellpadding="1"
+
|-
+
| width="150" bgcolor="#ccccff" | US-Mountain
+
| 8a<br>
+
| 11a<br>
+
| 2p<br>
+
| 5p
+
| 8p
+
|-
+
| bgcolor="#ccccff" | England-GMT
+
| 4p
+
| 7p
+
| 10p
+
| 1a
+
| 4a
+
|-
+
| bgcolor="#ccccff" | Australia-Sydney<br>
+
| 12a
+
| 3a&nbsp;<br>
+
| 6a
+
| 9a
+
| 12p
+
|}
+
 
+
<br>
+
 
+
:'''As able:'''
+
 
+
::If you would like to help with the above but can only do it as you are able, not on a schedule, sign here:
+
 
+
::*[[User:Jamestanner|Jamestanner]]
+
::*L Avery<br>
+
 
+
<br>
+
 
+
=== '''Content Project'''  ===
+
 
+
:Pick an area of the wiki that you would like to contribute to. It could be a place where you lived, a place where your ancestors lived, or a topic area. Contribute your knowledge to those pages in the wiki. Doing this will help you to be aware of issues that contributors are dealing with and will help you be successful in support.<br>
+
 
+
<br>
+
 
+
=== '''Learning about the Community'''  ===
+
 
+
Spend a couple hours each week doing the following:
+
 
+
:#'''[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=81 Contributor's Corner]'''
+
:#:Follow the conversations there; contribute where desired
+
:#'''[[Special:RecentChanges|Recent Changes]]'''
+
:#:Spend a few minutes reviewing the page of recent changes to learn about the wiki community and <span style="font-weight: bold;">the </span>'''changes '''are being made on various pages and '''by who'''. You will be surprised what you will learn just by looking through various changes that people make.
+
 
+
<br>
+
 
+
=== '''Projects as assigned'''  ===
+
 
+
:#[[Template:FHC page outline|FHC Page Creation]] - [[User:Ccsmith|ccsmith]]
+
:#[[FamilySearch Wiki:Moderator|Support Wiki Adopters/Moderators]] – [[User:Jenson1|jenson1]]
+
:#[[Help:Wiki Trainer|Promote Wiki Trainers]] – [[User:Sbfunk|sbfunk]];&nbsp; [[User:Vlfunk|vlfunk]]; [[User:Evancol|evancol]]<br>
+
:#[[FamilySearch Wiki:Maintenance|Wiki Cleanup &amp;&nbsp;Maintenance]] - [[User:Sandralpond|sandralpond]]
+
:#*Dead links - [[User:Vlfunk|vlfunk]]; [[User:Jenson1|jenson1]];&nbsp;[[User:Sandralpond|sandralpond]]
+
:#*Stub articles - [[User:Jenson1|jenson1]]
+
:#*Orphaned pages - [[User:Sandralpond|sandralpond]]
+
:#*Recruiting others to help with content maintenance work - [[User:Evancol|evancol]]
+
:#*Redirects - [[User:Ldrew|ldrew]]
+
:#[[FamilySearch Wiki:WikiProject Improving the Help content|Wiki Help Content]] - [[User:Evancol|evancol]];&nbsp;[[User:Klk3|klk3]]
+
:#Updating user roles/rights spreadsheet - [[User:Evancol|evancol]]
+
:#Wiki Care Committee creation - [[User:Averyld|averyld]]
+
 
+
<br>
+
 
+
=== '''Responsibilities/Projects in need of help'''  ===
+
 
+
:#Improving the Help content - needs helpers - see above #6
+
:#Watching [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki '''Get Satisfaction'''] and [http://www.facebook.com/#!/familysearchwiki '''Facebook''']
+
:#Watch the [[:Category:Unresolved]]<br>
+
:#Watch FHC pages, fixing problems
+
:#Watch popular blogs for info to post to wiki; communicate with the organizations to let them know about the wiki and how they can use it
+
 
+
:Additional for consideraton:
+
 
+
#Correct leftover links to old FH sites
+
#Wikiproject pages that need to be moved to FamilySearch Wiki namespace
+
#Check for any pages that refer to Wiki registration that are out of date
+
#Categories - create a project on how we're going to handle these (Rorie &amp; Sandra?)
+
#Help Tour - under consideration with Main page changes
+
  
*[[FamilySearch Wiki:Image Approval Policies]], [[FamilySearch Wiki:Image use]], [[FamilySearch Wiki:Getting approval for Family History Library collection images to be used on FamilySearch Wiki]], [[Help:Uploading images and files]], and [[Help:Submitting images for approval]]
+
=== [[FamilySearch Wiki:Wiki Support/Things to do|'''Things to do - can you help?''']] ===

Revision as of 20:17, 8 April 2013

Wiki Support > Current Support Work

Contents

Attend Meetings/Training


Time (Mountian Time) Link to Meeting Attend: Agenda:
Support Staff Thurs 9:00 am click to attend - MP #3232  Weekly  Click
Contributor Discussion Thurs 1:00 pm click to attend - MP #7770  1x/month or more  Click
Technical Meeting  Thurs 2:00 pm  click to attend - MP # 7780  as needed  Click
New Contributor Training  Thurs 2:00 pm click to attend  as needed  Click


Get Involved With Support (coming soon)

To do as scheduled

Support schedule

Current assigned projects

Best practices

Things to do - can you help?