FamilySearch Wiki:Wiki Support/Foundation

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[[FamilySearch Wiki:Support Handbook|''Wiki Support Handbook'']]'' > Foundation''  
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[[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation''  
 
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== <br>An introduction to the Wiki  ==
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:*[[FamilySearch Wiki:About Us|About the FamilySearch Wiki]]
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:*[[FamilySearch Wiki:Introduction|Why We Built FamilySearch Wiki]]
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<br>
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== Vision: Improving the FamilySearch Wiki  ==
 
== Vision: Improving the FamilySearch Wiki  ==
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:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
 
:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  
::*'''Genealogists''' to find information that will help them find their ancestors  
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::*'''Researchers''' to find information that will help them find their ancestors  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
::*'''Coordinators '''who want to make the Wiki a better place for researchers and contributors
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::*'''Support team''' that&nbsp;wants to make the Wiki a better place for researchers and contributors
 
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:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.
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<br>
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:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors.
  
== Community Involvement  ==
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== Primary Responsibility:&nbsp;Community Involvement  ==
  
 
:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:  
 
:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:  
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::*On [http://www.facebook.com/#!/familysearchwiki Facebook]  
 
::*On [http://www.facebook.com/#!/familysearchwiki Facebook]  
 
::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
 
::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
::*For FamilySearch service missionaries, through emails we receive into Amdocs
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::*At&nbsp;[[FamilySearch Wiki:Community Meetings|Community Meetings]]&nbsp;
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::*For FamilySearch service missionaries, through Phone Support and emails we receive into Amdocs&nbsp;
  
<br>
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:It will also be important when possible to:
  
== Policies and Guidelines  ==
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::*Proactively reach out to Wiki contributors to help them in their work
 +
::*Help Researchers find the information they need to progress in the search for their ancestors
 +
::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page
  
:Policies and Guidelines help govern how contributors add information and communicate with each other. Be familiar with the following:
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== Patrolling and Maintenance  ==
  
::'''Policies'''
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:When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  
::Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
+
::*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
 +
::*Maintenance is done so that the wiki remains always user friendly.
  
:::*[[FamilySearch Wiki:Policies]]
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:Patrolling is explained here:
:::*[[FamilySearch Wiki:Policies/Proposed enhancements]] - this page begins to document the procedure, supporting template if available, the role responsible for follow-up, the supporting Help article, and the category for each policy. This page needs a thorough review and update.
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:::*[[FamilySearch Wiki:Policies/Noticeboard]]
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:::*[[FamilySearch Wiki:Privacy Policy]]
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:::*[[FamilySearch Wiki:Conditions of Use]]
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:::*[[FamilySearch Wiki:Copyrights]]
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:::*[[FamilySearch Wiki:Copyright, Copyleft, and Intellectual Property]] - note this page is a duplicate of a section in the [[FamilySearch Wiki:Copyrights]] article. The two articles need to be merged.
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:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.
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:::*[[:Category:FamilySearch Wiki policies and guidelines]]
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:::*[[:Category:Policy proposals]]
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:::*{{tl|Policies and guidelines}}
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:::*The discussion pages for all of the above. <br>&nbsp;
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::'''Guidelines'''
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::*[[Help:Patrolling new pages|Patrolling new pages]]
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::*P[[Help:Patrolling recent changes|atrolling recent changes]]
  
::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.
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:Maintenance work is done here:  
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::*[[FamilySearch Wiki:Maintenance|Wiki Maintenance]]
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::*[[FamilySearch Wiki:Maintenance|Maintenance Work]][[FamilySearch Wiki:Maintenance Report|Maintenance Report]]
  
:::*[[FamilySearch Wiki:Guiding Principles]]
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:Special pages that show other reports about Wiki pages, contributors, and their contributions:  
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]  
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::*[[Special:SpecialPages|Special Pages]]  
:::*[[FamilySearch Wiki:Neutral Point of View]]  
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::*[[FamilySearch Wiki:Special pages|About the Special Pages]]  
:::*[[Accuracy and Collaboration]] - note page needs to be moved to FSW namespace
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::*[[Help:Special pages]]
:::*[[About FamilySearch Wiki]] - pages needs to be moved to FSW namespace
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:::*[[FamilySearch Wiki:Consensus]]  
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:::*[[:Category:Style guidelines]]
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:::*[[:Category:Style guideline proposals]]
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<br>
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== Governance  ==
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:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
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:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
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<br>
+
  
 
== Help Content for Researchers and Contributors  ==
 
== Help Content for Researchers and Contributors  ==
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:::*[[Boolean Searches in the Wiki|Advanced Searches]]  
 
:::*[[Boolean Searches in the Wiki|Advanced Searches]]  
 
:::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]  
 
:::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]  
:::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
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:::*[[FamilySearch Wiki:Mentors|Mentors]]
  
 
::'''Help Links for Contributors:'''
 
::'''Help Links for Contributors:'''
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]  
 
:::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]  
 
:::*[[Projects Seeking Contributors|WikiProjects]]  
 
:::*[[Projects Seeking Contributors|WikiProjects]]  
:::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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:::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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:::*[[FamilySearch Wiki:Mentors|Mentors]]
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:::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
  
 
::'''More Help Links:'''
 
::'''More Help Links:'''
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:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
 
:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
  
<br>
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== Policies and Guidelines  ==
  
== Maintenance  ==
+
:Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
  
:When any new collaborative venture is started, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki. These links will help you be aware of the types of things that need to be done to make the FamilySearch Wiki better:
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::'''Policies'''
  
::*[[FamilySearch Wiki:Maintenance|Maintenance Working Reports]] - link to reports to work on to clean up the wiki<br>  
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::Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
::*[[FamilySearch Wiki:Maintenance Report|Maintenance Status]] - to show progress made on above reports over time  
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::*[[Special:SpecialPages|Special Pages]]  
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:::*[[FamilySearch Wiki:Policies]]
::*[[FamilySearch Wiki:Special pages|About the Special Pages]]  
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:::*[[FamilySearch Wiki:Policies/Proposed enhancements]] - this page begins to document the procedure, supporting template if available, the role responsible for follow-up, the supporting Help article, and the category for each policy. This page needs a thorough review and update.
::*[[Help:Special pages]]
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:::*[[FamilySearch Wiki:Policies/Noticeboard]]
 +
:::*[[FamilySearch Wiki:Privacy Policy]]
 +
:::*[[FamilySearch Wiki:Conditions of Use]]
 +
:::*[[FamilySearch Wiki:Copyrights]]<br>  
 +
:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.
 +
:::*[[:Category:FamilySearch Wiki policies and guidelines]]  
 +
:::*[[:Category:Policy proposals]]
 +
:::*{{tl|Policies and guidelines}}
 +
:::*The discussion pages for all of the above. <br>&nbsp;
 +
 
 +
::'''Guidelines'''
 +
 
 +
::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.
 +
 
 +
:::*[[FamilySearch Wiki:Guiding Principles]]  
 +
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]
 +
:::*[[FamilySearch Wiki:Neutral Point of View]]
 +
:::*[[Accuracy and Collaboration]]
 +
:::*[[About FamilySearch Wiki]]&nbsp;
 +
:::*[[FamilySearch Wiki:Consensus]]  
 +
:::*[[:Category:Style guidelines]]
 +
:::*[[:Category:Style guideline proposals]]
 +
 
 +
== Governance  ==
 +
 
 +
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
 +
 
 +
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.

Revision as of 18:26, 23 July 2012

Wiki Support > Foundation

Contents

Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Researchers to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Support team that wants to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors.

Primary Responsibility: Community Involvement

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • On Facebook
  • On GetSatisfaction
  • At Community Meetings 
  • For FamilySearch service missionaries, through Phone Support and emails we receive into Amdocs 
It will also be important when possible to:
  • Proactively reach out to Wiki contributors to help them in their work
  • Help Researchers find the information they need to progress in the search for their ancestors
  • Communicate with the entire community on those things that will affect them through the Forums and the Community News page

Patrolling and Maintenance

When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  • Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
  • Maintenance is done so that the wiki remains always user friendly.
Patrolling is explained here:
Maintenance work is done here:
Special pages that show other reports about Wiki pages, contributors, and their contributions:

Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:

Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.

Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.