FamilySearch Wiki:Wiki Support/Foundation

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[[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation''
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== Vision: Improving the FamilySearch Wiki  ==
 
== Vision: Improving the FamilySearch Wiki  ==
  
 
:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
 
:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  
::*'''Genealogists''' to find information that will help them find their ancestors  
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::*'''Researchers''' to find information that will help them find their ancestors  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
::*'''Coordinators '''who want to make the Wiki a better place for researchers and contributors
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::*'''Support team''' that wants to make the Wiki a better place for researchers and contributors
  
:Everything we do relates to making the Wiki easier to use, and to help those who would like to grow and "move" to the next step - from researchers, to contributors, to coordinators.
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:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors.
  
== Community Involvement <br> ==
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== Primary Responsibility:&nbsp;Community Involvement  ==
  
:The most important way to fulfill the above is this:
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:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:  
 +
::*take care of their problems,
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::*answer their questions,
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::*and listen to what they have to say.
  
::To come to '''know and understand the needs of each of the above groups''' by being involved in the community and listening to what they have to say:
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:The places these discussions take place are:
  
 
::*In the [http://forums.familysearch.org Forums]  
 
::*In the [http://forums.familysearch.org Forums]  
 
::*On article discussion pages  
 
::*On article discussion pages  
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::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
 
::*On [http://www.facebook.com/#!/familysearchwiki Facebook]  
 
::*On [http://www.facebook.com/#!/familysearchwiki Facebook]  
 
::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
 
::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
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::*At&nbsp;[[FamilySearch Wiki:Community Meetings|Community Meetings]]&nbsp;
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::*For FamilySearch service missionaries, through Phone Support and emails we receive into Amdocs&nbsp;
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:It will also be important when possible to:
 +
 
 +
::*Proactively reach out to Wiki contributors to help them in their work
 +
::*Help Researchers find the information they need to progress in the search for their ancestors
 +
::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page
 +
 
 +
== Patrolling and Maintenance  ==
 +
 
 +
:When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
 +
 
 +
::*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
 +
::*Maintenance is done so that the wiki remains always user friendly.
 +
 
 +
:Patrolling is explained here:
 +
 
 +
::*[[Help:Patrolling new pages|Patrolling new pages]]
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::*P[[Help:Patrolling recent changes|atrolling recent changes]]
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 +
:Maintenance work is done here:
 +
::*[[FamilySearch Wiki:Maintenance|Wiki Maintenance]]
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::*[[FamilySearch Wiki:Maintenance|Maintenance Work]][[FamilySearch Wiki:Maintenance Report|Maintenance Report]]
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:Special pages that show other reports about Wiki pages, contributors, and their contributions:
 +
::*[[Special:SpecialPages|Special Pages]]
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::*[[FamilySearch Wiki:Special pages|About the Special Pages]]
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::*[[Help:Special pages]]
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== Help Content for Researchers and Contributors  ==
  
== Policies and Guidelines <br>  ==
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:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
  
:
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::'''Help Links for Researchers:'''
  
== Governance <br>  ==
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:::*[[Help:Navigation|Navigation]]
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:::*[[Help:Tour|Wiki Tour]]
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:::*[[Help:Basic Searches|Basic Searches]]
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:::*[[Search Tips|Search Tips]]
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:::*[[Boolean Searches in the Wiki|Advanced Searches]]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]
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:::*[[FamilySearch Wiki:Mentors|Mentors]]
  
:
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::'''Help Links for Contributors:'''
  
== Important Wiki pages <br>  ==
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:::*[[Help:Edit and Contribute|Edit and Contribute]]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]
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:::*[[Projects Seeking Contributors|WikiProjects]]
 +
:::*[[FamilySearch Wiki:Maintenance|Maintenance]]
 +
:::*[[FamilySearch Wiki:Mentors|Mentors]]
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:::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
  
:'''For New Researchers '''<br>
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::'''More Help Links:'''
  
<br>
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:::*[[:Category:Help|All Help Pages]] - Scroll down to the Pages section
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:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
  
:'''For Advanced Researchers'''
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== Policies and Guidelines  ==
  
<br>
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:Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
  
:'''For New Contributors '''<br>
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::'''Policies'''
  
<br>
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::Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
  
:'''For Advanced Contributors'''<br>
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:::*[[FamilySearch Wiki:Policies]]
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:::*[[FamilySearch Wiki:Policies/Proposed enhancements]] - this page begins to document the procedure, supporting template if available, the role responsible for follow-up, the supporting Help article, and the category for each policy. This page needs a thorough review and update.
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:::*[[FamilySearch Wiki:Policies/Noticeboard]]
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:::*[[FamilySearch Wiki:Privacy Policy]]
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:::*[[FamilySearch Wiki:Conditions of Use]]
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:::*[[FamilySearch Wiki:Copyrights]]<br>  
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:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.
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:::*[[:Category:FamilySearch Wiki policies and guidelines]]
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:::*[[:Category:Policy proposals]]
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:::*{{tl|Policies and guidelines}}
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:::*The discussion pages for all of the above. <br>&nbsp;
  
<br>
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::'''Guidelines'''
  
== Help Content for Using and Contributing  ==
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::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.
  
:*[[:Category:Help|All Help Pages]] - See Pages section specifically
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:::*[[FamilySearch Wiki:Guiding Principles]]
:*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]<br>
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:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]
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:::*[[FamilySearch Wiki:Neutral Point of View]]
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:::*[[Accuracy and Collaboration]]
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:::*[[About FamilySearch Wiki]]&nbsp;
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:::*[[FamilySearch Wiki:Consensus]]
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:::*[[:Category:Style guidelines]]  
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:::*[[:Category:Style guideline proposals]]
  
== General Maintenance ==
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== Governance ==
  
:Maintenance Page
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:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
  
:Special Pages
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:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.

Revision as of 15:27, 16 May 2013

Wiki Support > Foundation

Contents

Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Researchers to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Support team that wants to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors.

Primary Responsibility: Community Involvement

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • On Facebook
  • On GetSatisfaction
  • At Community Meetings 
  • For FamilySearch service missionaries, through Phone Support and emails we receive into Amdocs 
It will also be important when possible to:
  • Proactively reach out to Wiki contributors to help them in their work
  • Help Researchers find the information they need to progress in the search for their ancestors
  • Communicate with the entire community on those things that will affect them through the Forums and the Community News page

Patrolling and Maintenance

When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  • Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
  • Maintenance is done so that the wiki remains always user friendly.
Patrolling is explained here:
Maintenance work is done here:
Special pages that show other reports about Wiki pages, contributors, and their contributions:

Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:

Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.

Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.