FamilySearch Wiki:Wiki Support/Foundation

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[[FamilySearch Wiki:Support Handbook|''Wiki Support Handbook'']]'' > Foundation''  
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[[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation''  
 
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== <br>An introduction to the Wiki  ==
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:*[[FamilySearch Wiki:About Us|About the FamilySearch Wiki]]
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:*[[FamilySearch Wiki:Introduction|Why We Built FamilySearch Wiki]]
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<br>
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== Vision: Improving the FamilySearch Wiki  ==
 
== Vision: Improving the FamilySearch Wiki  ==
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:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
 
:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  
::*'''Genealogists''' to find information that will help them find their ancestors  
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::*'''Researchers''' to find information that will help them find their ancestors  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
::*'''Coordinators '''who want to make the Wiki a better place for researchers and contributors
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::*'''Support team''' that&nbsp;wants to make the Wiki a better place for researchers and contributors
 
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:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.
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<br>
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:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors.
  
== Community Involvement ==
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== First Responsibility:&nbsp;Contributor Community  ==
  
 
:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:  
 
:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:  
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:The places these discussions take place are:
 
:The places these discussions take place are:
  
::*In the [http://forums.familysearch.org Forums]  
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::*<span style="line-height: 1.5em;">On article Talk pages</span>
::*On article discussion pages
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::*<span style="line-height: 1.5em;">On </span>[http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
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::*At&nbsp;[[FamilySearch Wiki:Community Meetings|Community Meetings]]&nbsp;
 
::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used  
 
::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used  
::*On [http://www.facebook.com/#!/familysearchwiki Facebook]
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::*For FamilySearch service missionaries, through emails we receive into Amdocs&nbsp;
::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]
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::*For FamilySearch service missionaries, through emails we receive into Amdocs
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<br>
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:It will also be important when possible to:
  
== Policies and Guidelines  ==
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::*Proactively reach out to Wiki contributors to help them in their work
 +
::*Help Researchers find the information they need to progress in the search for their ancestors
 +
::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page
  
:Policies and Guidelines help govern how contributors add information and communicate with each other. Be familiar with the following:
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=== Help Content for Researchers and Contributors  ===
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:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
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::'''Help Links for Researchers:'''
 +
 
 +
:::*[[Help:Navigation|Navigation]]
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:::*[[Help:Tour|Wiki Tour]]
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:::*[[Help:Basic Searches|Basic Searches]]
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:::*[[Search Tips|Search Tips]]
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:::*[[Boolean Searches in the Wiki|Advanced Searches]]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]
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:::*[[FamilySearch Wiki:Mentors|Mentors]]
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 +
::'''Help Links for Contributors:'''
 +
 
 +
:::*[[Help:Edit and Contribute|Edit and Contribute]]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]
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:::*[[Projects Seeking Contributors|WikiProjects]]
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:::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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:::*[[FamilySearch Wiki:Mentors|Mentors]]
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:::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
 +
 
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::'''More Help Links:'''
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:::*[[:Category:Help|All Help Pages]] - Scroll down to the Pages section
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:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
 +
 
 +
=== Policies and Guidelines  ===
 +
 
 +
:Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
  
 
::'''Policies'''
 
::'''Policies'''
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:::*[[FamilySearch Wiki:Privacy Policy]]  
 
:::*[[FamilySearch Wiki:Privacy Policy]]  
 
:::*[[FamilySearch Wiki:Conditions of Use]]  
 
:::*[[FamilySearch Wiki:Conditions of Use]]  
:::*[[FamilySearch Wiki:Copyrights]]  
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:::*[[FamilySearch Wiki:Copyrights]]<br>
:::*[[FamilySearch Wiki:Copyright, Copyleft, and Intellectual Property]] - note this page is a duplicate of a section in the [[FamilySearch Wiki:Copyrights]] article. The two articles need to be merged.
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:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.  
 
:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.  
 
:::*[[:Category:FamilySearch Wiki policies and guidelines]]  
 
:::*[[:Category:FamilySearch Wiki policies and guidelines]]  
 
:::*[[:Category:Policy proposals]]  
 
:::*[[:Category:Policy proposals]]  
 
:::*{{tl|Policies and guidelines}}  
 
:::*{{tl|Policies and guidelines}}  
:::*The discussion pages for all of the above. <br>&nbsp;
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:::*The Talk pages for all of the above. <br>&nbsp;
  
 
::'''Guidelines'''
 
::'''Guidelines'''
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:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]  
 
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]  
 
:::*[[FamilySearch Wiki:Neutral Point of View]]  
 
:::*[[FamilySearch Wiki:Neutral Point of View]]  
:::*[[Accuracy and Collaboration]] - note page needs to be moved to FSW namespace
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:::*[[Accuracy and Collaboration]]  
:::*[[About FamilySearch Wiki]] - pages needs to be moved to FSW namespace
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:::*[[About FamilySearch Wiki]]&nbsp;
 
:::*[[FamilySearch Wiki:Consensus]]  
 
:::*[[FamilySearch Wiki:Consensus]]  
 
:::*[[:Category:Style guidelines]]  
 
:::*[[:Category:Style guidelines]]  
 
:::*[[:Category:Style guideline proposals]]
 
:::*[[:Category:Style guideline proposals]]
  
<br>
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=== Governance  ===
 
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== Governance  ==
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:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
 
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
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:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
 
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
  
<br>
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== Second Responsibility:&nbsp;Patrolling and Maintenance  ==
  
== Help Content for Researchers and Contributors  ==
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:When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  
:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
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::*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
 +
::*Maintenance is done so that the wiki remains always user friendly.
  
::'''Help Links for Researchers:'''
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:Patrolling is explained here:
  
:::*[[Help:Wiki Overview|Wiki Overview]]  
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::*[[Help:Patrolling new pages|Patrolling new pages]]  
:::*[[Help:Tour|Wiki Tour]]
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::*[[Help:Patrolling recent changes|Patrolling recent changes]]
:::*[[Help:Basic Searches|Basic Searches]]
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:::*[[Search Tips|Search Tips]]
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:::*[[Boolean Searches in the Wiki|Advanced Searches]]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]
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:::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
+
  
::'''Help Links for Contributors:'''
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:Maintenance work is done here:  
 
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::*[[FamilySearch Wiki:Maintenance|Wiki Maintenance]]  
:::*[[Help:Edit and Contribute|Edit and Contribute]]
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::*[[FamilySearch Wiki:Maintenance|Maintenance Work]][[FamilySearch Wiki:Maintenance Report|Maintenance Report]]
:::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]
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:::*[[Projects Seeking Contributors|WikiProjects]]
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:::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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::'''More Help Links:'''
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:::*[[:Category:Help|All Help Pages]] - Scroll down to the Pages section
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:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
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<br>
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== Maintenance  ==
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:When any new collaborative venture is started, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki. These links will help you be aware of the types of things that need to be done to make the FamilySearch Wiki better:
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:Main maintenance work is done here:
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::*[[FamilySearch Wiki:Maintenance|Maintenance Working Reports]]  
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:::*[[FamilySearch Wiki:Maintenance Report|Maintenance Status]] - shows progress made on the "working reports"&nbsp;over time
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:Special pages that show other reports about Wiki pages, contributors, and their contributions:  
 
:Special pages that show other reports about Wiki pages, contributors, and their contributions:  
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::*[[FamilySearch Wiki:Special pages|About the Special Pages]]  
 
::*[[FamilySearch Wiki:Special pages|About the Special Pages]]  
 
::*[[Help:Special pages]]
 
::*[[Help:Special pages]]
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== Third Responsibility: International Wikis  ==
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 +
:As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.

Revision as of 19:29, 11 October 2013

Wiki Support > Foundation

Contents

Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Researchers to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Support team that wants to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors.

First Responsibility: Contributor Community

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • On article Talk pages
  • On GetSatisfaction
  • At Community Meetings 
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • For FamilySearch service missionaries, through emails we receive into Amdocs 
It will also be important when possible to:
  • Proactively reach out to Wiki contributors to help them in their work
  • Help Researchers find the information they need to progress in the search for their ancestors
  • Communicate with the entire community on those things that will affect them through the Forums and the Community News page

Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:

Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.

Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.

Second Responsibility: Patrolling and Maintenance

When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  • Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
  • Maintenance is done so that the wiki remains always user friendly.
Patrolling is explained here:
Maintenance work is done here:
Special pages that show other reports about Wiki pages, contributors, and their contributions:

Third Responsibility: International Wikis

As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.