FamilySearch Wiki:Wiki Support/Foundation

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[[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation'' [[Image:SupportCircles.jpg|right|230px|SupportCircles.jpg]]
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== Vision: Improving the FamilySearch Wiki  ==
 
== Vision: Improving the FamilySearch Wiki  ==
  
 
:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
 
:The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  
::*'''Genealogists''' to find information that will help them find their ancestors  
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::*'''Researchers''' to find information that will help them find their ancestors  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
 
::*'''Contributors''' who want to help make the Wiki better for researchers  
::*'''Coordinators '''who want to make the Wiki a better place for researchers and contributors
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::*'''Support team''' that&nbsp;wants to make the Wiki a better place for researchers and contributors
  
:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.
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:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. Wiki Support draws from all these sources to improve the Wiki, even from the general public through the use of the [[FamilySearch_Wiki:Content_Submission_Form|submit]] information forms.<br>
  
<br>
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== First Responsibility:&nbsp;Contributor Community  ==
  
== Community Involvement  ==
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:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:
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::*take care of their problems,
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::*answer their questions,
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::*and listen to what they have to say.
  
:The best way to fulfill the above is this:
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:The places these discussions take place are:
  
::To come to '''know and understand the needs of each of the above groups''' by interacting with community members and:  
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::*<span style="line-height: 1.5em;">On article Talk pages</span>
:::*taking care of their problems,
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::*<span style="line-height: 1.5em;">On </span>[http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]
:::*answering their questions,  
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::*At&nbsp;[[FamilySearch Wiki:Community Meetings|Community Meetings]]&nbsp;
:::*and listening to what they have to say.
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::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
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::*For FamilySearch service missionaries, through emails we receive into Amdocs&nbsp;
  
::The places these discussions take place are:
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:It will also be important when possible to:
  
:::*In the [http://forums.familysearch.org Forums]
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::*Proactively reach out to Wiki contributors to help them in their work
:::*On article discussion pages
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::*Help Researchers find the information they need to progress in the search for their ancestors
:::*On [http://www.facebook.com/#!/familysearchwiki Facebook]
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::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page
:::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]
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:::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
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:::*For FamilySearch Service missionaries only, through emails we receive into Amdocs
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<br>
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=== Help Content for Researchers and Contributors  ===
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:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
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::'''Help Links for Researchers:'''
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:::*[[Help:Navigation|Navigation]]
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:::*[[Help:Tour|Wiki Tour]]
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:::*[[Help:Basic Searches|Basic Searches]]
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:::*[[Search Tips|Search Tips]]
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:::*[[Boolean Searches in the Wiki|Advanced Searches]]
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:::*[[FamilySearch Wiki:Mentors|Mentors]]
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::'''Help Links for Contributors:'''
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:::*[[Help:Edit and Contribute|Edit and Contribute]]
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:::*[[Projects Seeking Contributors|WikiProjects]]
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:::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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:::*[[FamilySearch Wiki:Mentors|Mentors]]
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:::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
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::'''More Help Links:'''
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:::*[[:Category:Help|All Help Pages]] - Scroll down to the Pages section
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:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
  
== Policies and Guidelines  ==
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=== Policies and Guidelines  ===
  
:Policies and Guidelines help govern how contributors add information. Be familiar with the following:
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:Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
  
 
::'''Policies'''
 
::'''Policies'''
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::Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
  
 
:::*[[FamilySearch Wiki:Policies]]  
 
:::*[[FamilySearch Wiki:Policies]]  
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:::*[[FamilySearch Wiki:Privacy Policy]]  
 
:::*[[FamilySearch Wiki:Privacy Policy]]  
 
:::*[[FamilySearch Wiki:Conditions of Use]]  
 
:::*[[FamilySearch Wiki:Conditions of Use]]  
:::*[[FamilySearch Wiki:Copyrights]]  
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:::*[[FamilySearch Wiki:Copyrights]]<br>
:::*[[FamilySearch Wiki:Copyright, Copyleft, and Intellectual Property]] - note this page is a duplicate of a section in the [[FamilySearch Wiki:Copyrights]] article. The two articles need to be merged.
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:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.  
 
:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.  
 
:::*[[:Category:FamilySearch Wiki policies and guidelines]]  
 
:::*[[:Category:FamilySearch Wiki policies and guidelines]]  
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:::*[[:Category:Policy proposals]]
 
:::*{{tl|Policies and guidelines}}  
 
:::*{{tl|Policies and guidelines}}  
:::*The discussion pages for all of the above.
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:::*The Talk pages for all of the above. <br>&nbsp;
  
 
::'''Guidelines'''
 
::'''Guidelines'''
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::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.
  
 
:::*[[FamilySearch Wiki:Guiding Principles]]  
 
:::*[[FamilySearch Wiki:Guiding Principles]]  
 
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]  
 
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]  
 
:::*[[FamilySearch Wiki:Neutral Point of View]]  
 
:::*[[FamilySearch Wiki:Neutral Point of View]]  
:::*[[Accuracy and Collaboration]] - note page needs to be moved to FSW namespace
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:::*[[Accuracy and Collaboration]]  
:::*[[About FamilySearch Wiki]] - pages needs to be moved to FSW namespace
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:::*[[About FamilySearch Wiki]]&nbsp;
:::*[[FamilySearch Wiki:Consensus]]
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:::*[[FamilySearch Wiki:Consensus]]
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:::*[[:Category:Style guidelines]]
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:::*[[:Category:Style guideline proposals]]
  
<br>
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=== Governance  ===
 
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== Governance  ==
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:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
 
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
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:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
 
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
  
<br>
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== Second Responsibility:&nbsp;Patrolling and Maintenance ==
 
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== Help Content for Using and Contributing ==
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:Help Content in the Wiki is all about teaching users how to use and contribute to the Wiki.
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::*[[:Category:Help|All Help Pages]] - See the Pages section
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:When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
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<br>
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::*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
 
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::*Maintenance is done so that the wiki remains always user friendly.
== General Maintenance  ==
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:[[FamilySearch Wiki:Maintenance|Maintenance Reports]]
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:[[Special:SpecialPages|Special Pages]]
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<br>
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== Important Wiki pages  ==
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:Patrolling is explained here:
  
:'''For Researchers '''
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::*[[Help:Patrolling new pages|Patrolling new pages]]
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::*[[Help:Patrolling recent changes|Patrolling recent changes]]
  
::*[[Help:Wiki Overview|Wiki Overview]]
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:Maintenance work is done here:  
::*[[Help:Tour|Wiki Tour]]  
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::*[[FamilySearch Wiki:Maintenance|Wiki Maintenance]]  
::*[[Help:Basic Searches|Basic Searches]]  
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::*[[FamilySearch Wiki:Maintenance|Maintenance Work]]  
::*[[Help:Search Tips|Search Tips]]
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::*[[FamilySearch Wiki:Maintenance Report|Maintenance Report]]
::*[[Help:Boolean Searches in the Wiki|Advanced Searches]]
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::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]
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::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
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:'''For New Contributors '''
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:Special pages that show other reports about Wiki pages, contributors, and their contributions:
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::*[[Special:SpecialPages|Special Pages]]
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::*[[FamilySearch Wiki:Special pages|About the Special Pages]]
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::*[[Help:Special pages]]
  
::*[[Help:Edit and Contribute|Edit and Contribute]]
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== Third Responsibility: International Wikis  ==
::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]
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::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]
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::*[[FamilySearch Wiki:Projects Seeking Contributors|WikiProjects]]
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:'''For Advanced Contributors'''
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:As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.
  
::*[http://forums.familysearch.org/en/forumdisplay.php?f=56 Tech Support Forums]
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{|
::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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|-
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Revision as of 21:05, 3 June 2014

Wiki Support > Foundation
SupportCircles.jpg

Contents



Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Researchers to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Support team that wants to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. Wiki Support draws from all these sources to improve the Wiki, even from the general public through the use of the submit information forms.

First Responsibility: Contributor Community

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • On article Talk pages
  • On GetSatisfaction
  • At Community Meetings 
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • For FamilySearch service missionaries, through emails we receive into Amdocs 
It will also be important when possible to:
  • Proactively reach out to Wiki contributors to help them in their work
  • Help Researchers find the information they need to progress in the search for their ancestors
  • Communicate with the entire community on those things that will affect them through the Forums and the Community News page

Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:

Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.

Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.

Second Responsibility: Patrolling and Maintenance

When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  • Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
  • Maintenance is done so that the wiki remains always user friendly.
Patrolling is explained here:
Maintenance work is done here:
Special pages that show other reports about Wiki pages, contributors, and their contributions:

Third Responsibility: International Wikis

As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.