FamilySearch Wiki:Wiki Support/Foundation

From FamilySearch Wiki

(Difference between revisions)
(Created page with '== Vision: Improving the FamilySearch Wiki == :The goal of Wiki Support is to help make the FamilySearch Wiki a better place for: ::*'''Genealogists''' to find information tha…')
 
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::*'''Coordinators '''who want to make the Wiki a better place for researchers and contributors
 
::*'''Coordinators '''who want to make the Wiki a better place for researchers and contributors
  
:Everything we do relates to making the Wiki easier to use, and to help those who would like to grow and "move" to the next step - from researchers, to contributors, to coordinators.
+
:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.
  
== Community Involvement <br> ==
+
<br>  
  
:The most important way to fulfill the above is this:
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== Community Involvement  ==
  
::To come to '''know and understand the needs of each of the above groups''' by being involved in the community and listening to what they have to say:
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:The best way to fulfill the above is this:
  
::*In the [http://forums.familysearch.org Forums]
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::To come to '''know and understand the needs of each of the above groups''' by interacting with community members and:  
::*On article discussion pages
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:::*taking care of their problems,
::*On [http://www.facebook.com/#!/familysearchwiki Facebook]
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:::*answering their questions,
::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]
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:::*and listening to what they have to say.
::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
+
  
== Policies and Guidelines <br>  ==
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::The places these discussions take place are:
  
:
+
:::*In the [http://forums.familysearch.org Forums]
 +
:::*On article discussion pages
 +
:::*On [http://www.facebook.com/#!/familysearchwiki Facebook]
 +
:::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]
 +
:::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
 +
:::*For FamilySearch Service missionaries only, through emails we receive into Amdocs
  
== Governance <br> ==
+
<br>  
  
:
+
== Policies and Guidelines  ==
  
== Important Wiki pages <br>  ==
+
:Policies and Guidelines help govern how contributors add information. Be familiar with the following:
  
:'''For New Researchers '''<br>
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::'''Policies'''
  
<br>
+
:::*[[FamilySearch Wiki:Policies]]
 +
:::*[[FamilySearch Wiki:Policies/Proposed enhancements]] - this page begins to document the procedure, supporting template if available, the role responsible for follow-up, the supporting Help article, and the category for each policy. This page needs a thorough review and update.
 +
:::*[[FamilySearch Wiki:Policies/Noticeboard]]
 +
:::*[[FamilySearch Wiki:Privacy Policy]]
 +
:::*[[FamilySearch Wiki:Conditions of Use]]
 +
:::*[[FamilySearch Wiki:Copyrights]]
 +
:::*[[FamilySearch Wiki:Copyright, Copyleft, and Intellectual Property]] - note this page is a duplicate of a section in the [[FamilySearch Wiki:Copyrights]] article. The two articles need to be merged.
 +
:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.
 +
:::*[[:Category:FamilySearch Wiki policies and guidelines]]
 +
:::*{{tl|Policies and guidelines}}
 +
:::*The discussion pages for all of the above.
  
:'''For Advanced Researchers'''
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::'''Guidelines'''
 +
 
 +
:::*[[FamilySearch Wiki:Guiding Principles]]
 +
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]
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:::*[[FamilySearch Wiki:Neutral Point of View]]
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:::*[[Accuracy and Collaboration]] - note page needs to be moved to FSW namespace
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:::*[[About FamilySearch Wiki]] - pages needs to be moved to FSW namespace
 +
:::*[[FamilySearch Wiki:Consensus]]
  
 
<br>  
 
<br>  
  
:'''For New Contributors '''<br>
+
== Governance  ==
  
<br>
+
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
  
:'''For Advanced Contributors'''<br>
+
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
  
 
<br>  
 
<br>  
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== Help Content for Using and Contributing  ==
 
== Help Content for Using and Contributing  ==
  
:*[[:Category:Help|All Help Pages]] - See Pages section specifically
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:Help Content in the Wiki is all about teaching users how to use and contribute to the Wiki.
:*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]<br>
+
 
 +
::*[[:Category:Help|All Help Pages]] - See the Pages section  
 +
::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
 +
 
 +
<br>  
  
 
== General Maintenance  ==
 
== General Maintenance  ==
  
:Maintenance Page
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:[[FamilySearch Wiki:Maintenance|Maintenance Reports]]
 +
 
 +
:[[Special:SpecialPages|Special Pages]]
 +
 
 +
<br>
 +
 
 +
== Important Wiki pages  ==
 +
 
 +
:'''For Researchers '''
 +
 
 +
::*[[Help:Wiki Overview|Wiki Overview]]
 +
::*[[Help:Tour|Wiki Tour]]
 +
::*[[Help:Basic Searches|Basic Searches]]
 +
::*[[Help:Search Tips|Search Tips]]
 +
::*[[Help:Boolean Searches in the Wiki|Advanced Searches]]
 +
::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]
 +
::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
 +
 
 +
:'''For New Contributors '''
 +
 
 +
::*[[Help:Edit and Contribute|Edit and Contribute]]
 +
::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]
 +
::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]
 +
::*[[FamilySearch Wiki:Projects Seeking Contributors|WikiProjects]]
 +
 
 +
:'''For Advanced Contributors'''
  
:Special Pages
+
::*[http://forums.familysearch.org/en/forumdisplay.php?f=56 Tech Support Forums]
 +
::*[[FamilySearch Wiki:Maintenance|Maintenance]]

Revision as of 23:28, 7 January 2011

Contents

Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Genealogists to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Coordinators who want to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.


Community Involvement

The best way to fulfill the above is this:
To come to know and understand the needs of each of the above groups by interacting with community members and:
  • taking care of their problems,
  • answering their questions,
  • and listening to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • On Facebook
  • On GetSatisfaction
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • For FamilySearch Service missionaries only, through emails we receive into Amdocs


Policies and Guidelines

Policies and Guidelines help govern how contributors add information. Be familiar with the following:
Policies
Guidelines


Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.


Help Content for Using and Contributing

Help Content in the Wiki is all about teaching users how to use and contribute to the Wiki.


General Maintenance

Maintenance Reports
Special Pages


Important Wiki pages

For Researchers
For New Contributors
For Advanced Contributors