FamilySearch Wiki:Wiki Support/Foundation

From FamilySearch Wiki

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== An introduction to the Wiki  ==
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:[[FamilySearch Wiki:Introduction|Why We Built FamilySearch Wiki]]
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<br>
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== Vision: Improving the FamilySearch Wiki  ==
 
== Vision: Improving the FamilySearch Wiki  ==
  
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== Community Involvement  ==
 
== Community Involvement  ==
  
:The best way to fulfill the above is this:
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:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:
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::*take care of their problems,
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::*answer their questions,
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::*and listen to what they have to say.
  
::To come to '''know and understand the needs of each of the above groups''' by interacting with community members and:
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:The places these discussions take place are:
:::*taking care of their problems,
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:::*answering their questions,
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:::*and listening to what they have to say.
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::The places these discussions take place are:
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::*In the [http://forums.familysearch.org Forums]  
 
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::*On article discussion pages  
:::*In the [http://forums.familysearch.org Forums]  
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::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
:::*On article discussion pages  
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::*On [http://www.facebook.com/#!/familysearchwiki Facebook]  
:::*On [http://www.facebook.com/#!/familysearchwiki Facebook]  
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::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
:::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
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::*For FamilySearch service missionaries, through emails we receive into Amdocs
:::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
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:::*For FamilySearch Service missionaries only, through emails we receive into Amdocs
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<br>  
 
<br>  
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<br>  
 
<br>  
  
== Help Content for Using and Contributing ==
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== Help Content for Researchers and Contributors ==
  
:Help Content in the Wiki is all about teaching users how to use and contribute to the Wiki.
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:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
  
::*[[:Category:Help|All Help Pages]] - See the Pages section
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:'''Help Links for Researchers:'''
::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
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<br>
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== General Maintenance  ==
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:[[FamilySearch Wiki:Maintenance|Maintenance Reports]]
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:[[Special:SpecialPages|Special Pages]]
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<br>
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== Important Wiki pages  ==
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:'''For Researchers '''
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::*[[Help:Wiki Overview|Wiki Overview]]  
 
::*[[Help:Wiki Overview|Wiki Overview]]  
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::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
 
::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
  
:'''For New Contributors '''
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:'''Help Links for Contributors:'''
  
 
::*[[Help:Edit and Contribute|Edit and Contribute]]  
 
::*[[Help:Edit and Contribute|Edit and Contribute]]  
 
::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]  
 
::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]  
 
::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]  
 
::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]  
::*[[FamilySearch Wiki:Projects Seeking Contributors|WikiProjects]]
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::*[[FamilySearch Wiki:Projects Seeking Contributors|WikiProjects]]
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::*[[FamilySearch Wiki:Maintenance|Maintenance]]
  
:'''For Advanced Contributors'''
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:'''More Help Links:'''
  
::*[http://forums.familysearch.org/en/forumdisplay.php?f=56 Tech Support Forums]
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::*[[:Category:Help|All Help Pages]] - Scroll down to the Pages section
::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
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<br>
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== Maintenance  ==
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:When any new collaborative venture is started, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help make the Wiki better. These links will help you know the types of things that need to be done to clean up the Wiki.
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:Be aware of these pages:
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::*[[FamilySearch Wiki:Maintenance|Maintenance Reports]]
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::*[[Special:SpecialPages|Special Pages]]

Revision as of 04:58, 8 January 2011

Contents

An introduction to the Wiki

Why We Built FamilySearch Wiki


Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Genealogists to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Coordinators who want to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.


Community Involvement

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • On Facebook
  • On GetSatisfaction
  • For FamilySearch service missionaries, through emails we receive into Amdocs


Policies and Guidelines

Policies and Guidelines help govern how contributors add information. Be familiar with the following:
Policies
Guidelines


Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.


Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:


Maintenance

When any new collaborative venture is started, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help make the Wiki better. These links will help you know the types of things that need to be done to clean up the Wiki.
Be aware of these pages: