FamilySearch Wiki:Wiki Support/Foundation

From FamilySearch Wiki

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:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
 
:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
  
:'''Help Links for Researchers:'''
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::'''Help Links for Researchers:'''
  
::*[[Help:Wiki Overview|Wiki Overview]]  
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:::*[[Help:Wiki Overview|Wiki Overview]]  
::*[[Help:Tour|Wiki Tour]]  
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:::*[[Help:Tour|Wiki Tour]]  
::*[[Help:Basic Searches|Basic Searches]]  
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:::*[[Help:Basic Searches|Basic Searches]]  
::*[[Help:Search Tips|Search Tips]]  
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:::*[[Help:Search Tips|Search Tips]]  
::*[[Help:Boolean Searches in the Wiki|Advanced Searches]]  
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:::*[[Help:Boolean Searches in the Wiki|Advanced Searches]]  
::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]  
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]  
::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
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:::*[[Help:Edit and Contribute|Share what you know (Edit and Contribute)]]
  
:'''Help Links for Contributors:'''
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::'''Help Links for Contributors:'''
  
::*[[Help:Edit and Contribute|Edit and Contribute]]  
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:::*[[Help:Edit and Contribute|Edit and Contribute]]  
::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]  
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]  
::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]  
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:::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]  
::*[[FamilySearch Wiki:Projects Seeking Contributors|WikiProjects]]  
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:::*[[FamilySearch Wiki:Projects Seeking Contributors|WikiProjects]]  
::*[[FamilySearch Wiki:Maintenance|Maintenance]]
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:::*[[FamilySearch Wiki:Maintenance|Maintenance]]
  
:'''More Help Links:'''
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::'''More Help Links:'''
  
::*[[:Category:Help|All Help Pages]] - Scroll down to the Pages section  
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:::*[[:Category:Help|All Help Pages]] - Scroll down to the Pages section  
::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
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:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
  
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== Maintenance  ==
 
== Maintenance  ==

Revision as of 19:17, 8 January 2011

Contents

An introduction to the Wiki


Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Genealogists to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Coordinators who want to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.


Community Involvement

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • On Facebook
  • On GetSatisfaction
  • For FamilySearch service missionaries, through emails we receive into Amdocs


Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. Be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.


Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.


Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:


Maintenance

When any new collaborative venture is started, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help make the Wiki better. These links will help you know the types of things that need to be done to clean up the Wiki.
Be aware of these pages: