FamilySearch Wiki:Wiki Support/Foundation

From FamilySearch Wiki

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::*For FamilySearch service missionaries, through emails we receive into Amdocs
 
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== Additional Responsibilities  ==
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:In addition to reacting to the community needs, it is also important to:
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::*Proactively reach out to Wiki contributors to help them in their work
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::*Communicate with the entire community on those things that will affect them through the Forums
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::*Help with [[#Maintenance|maintenance]] and [[FamilySearch Wiki:Support Handbook/General Support Projects|other projects]] that will make the Wiki better
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== Policies and Guidelines  ==
 
== Policies and Guidelines  ==

Revision as of 15:48, 15 February 2011

Wiki Support Handbook > Foundation

Contents


An introduction to the Wiki


Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Genealogists to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Coordinators who want to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.


Primary Responsibility: Community Involvement

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • On Facebook
  • On GetSatisfaction
  • For FamilySearch service missionaries, through emails we receive into Amdocs


Additional Responsibilities

In addition to reacting to the community needs, it is also important to:
  • Proactively reach out to Wiki contributors to help them in their work
  • Communicate with the entire community on those things that will affect them through the Forums
  • Help with maintenance and other projects that will make the Wiki better


Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. Be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.


Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.


Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:


Maintenance

When any new collaborative venture is started, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki. These links will help you be aware of the types of things that need to be done to make the FamilySearch Wiki better:
Main maintenance work is done here:
Special pages that show other reports about Wiki pages, contributors, and their contributions: