FamilySearch Wiki:Wiki Support/Foundation

From FamilySearch Wiki

(Difference between revisions)
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::*For FamilySearch service missionaries, through emails we receive into Amdocs
 
::*For FamilySearch service missionaries, through emails we receive into Amdocs
  
<br>
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:It will also be important when possible to:
  
== Additional Responsibilities  ==
 
 
:In addition to reacting to the community needs, it is also important to:
 
 
::*Proactively reach out to Wiki contributors to help them in their work  
 
::*Proactively reach out to Wiki contributors to help them in their work  
::*Communicate with the entire community on those things that will affect them through the Forums  
+
::*Communicate with the entire community on those things that will affect them through the Forums
::*Help with [[#Maintenance|maintenance]] and [[FamilySearch Wiki:Support Handbook/General Support Projects|other projects]] that will make the Wiki better
+
  
 
<br>  
 
<br>  
  
== Policies and Guidelines  ==
+
<br>
  
:Policies and Guidelines help govern how contributors add information and communicate with each other. Be familiar with the following:
+
== Patrolling and Maintenance  ==
  
::'''Policies'''
+
:When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  
::Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
+
::*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
 +
::*Maintenance is done so that the wiki remains always user friendly.
  
:::*[[FamilySearch Wiki:Policies]]
+
:Patrolling is explained here:
:::*[[FamilySearch Wiki:Policies/Proposed enhancements]] - this page begins to document the procedure, supporting template if available, the role responsible for follow-up, the supporting Help article, and the category for each policy. This page needs a thorough review and update.
+
:::*[[FamilySearch Wiki:Policies/Noticeboard]]
+
:::*[[FamilySearch Wiki:Privacy Policy]]
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:::*[[FamilySearch Wiki:Conditions of Use]]
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:::*[[FamilySearch Wiki:Copyrights]]
+
:::*[[FamilySearch Wiki:Copyright, Copyleft, and Intellectual Property]] - note this page is a duplicate of a section in the [[FamilySearch Wiki:Copyrights]] article. The two articles need to be merged.
+
:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.
+
:::*[[:Category:FamilySearch Wiki policies and guidelines]]
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:::*[[:Category:Policy proposals]]
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:::*{{tl|Policies and guidelines}}
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:::*The discussion pages for all of the above. <br>&nbsp;
+
  
::'''Guidelines'''
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::*[[FamilySearch Wiki:Maintenance/Governance#Patrolling_new_pages_.28priority_1.29|Patrolling new pages]]
 +
::*[[FamilySearch Wiki:Maintenance/Governance#Patrolling_recent_changes_.283.29|Patrolling recent changes]]
  
::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.
+
:Maintenance work is done here:
  
:::*[[FamilySearch Wiki:Guiding Principles]]  
+
::*[[FamilySearch Wiki:Maintenance|Maintenance Work]][[FamilySearch Wiki:Maintenance Report|Maintenance Report]]  
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]  
+
::*Also see [[FamilySearch Wiki:Maintenance Report|Maintenance Status]] - shows progress made on maintenance tasks over time
:::*[[FamilySearch Wiki:Neutral Point of View]]
+
 
:::*[[Accuracy and Collaboration]] - note page needs to be moved to FSW namespace
+
:Special pages that show other reports about Wiki pages, contributors, and their contributions:  
:::*[[About FamilySearch Wiki]] - pages needs to be moved to FSW namespace
+
::*[[Special:SpecialPages|Special Pages]]  
:::*[[FamilySearch Wiki:Consensus]]  
+
::*[[FamilySearch Wiki:Special pages|About the Special Pages]]  
:::*[[:Category:Style guidelines]]  
+
::*[[Help:Special pages]]
:::*[[:Category:Style guideline proposals]]
+
  
 
<br>  
 
<br>  
 
== Governance  ==
 
 
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
 
 
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
 
  
 
<br>  
 
<br>  
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<br>  
 
<br>  
  
== Maintenance ==
+
== Policies and Guidelines ==
  
:When any new collaborative venture is started, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki. These links will help you be aware of the types of things that need to be done to make the FamilySearch Wiki better:
+
:Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
  
:Main maintenance work is done here:
+
::'''Policies'''
  
::*[[FamilySearch Wiki:Maintenance|Maintenance Working Reports]]
+
::Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
:::*[[FamilySearch Wiki:Maintenance Report|Maintenance Status]] - shows progress made on the "working reports"&nbsp;over time
+
  
:Special pages that show other reports about Wiki pages, contributors, and their contributions:  
+
:::*[[FamilySearch Wiki:Policies]]
::*[[Special:SpecialPages|Special Pages]]  
+
:::*[[FamilySearch Wiki:Policies/Proposed enhancements]] - this page begins to document the procedure, supporting template if available, the role responsible for follow-up, the supporting Help article, and the category for each policy. This page needs a thorough review and update.
::*[[FamilySearch Wiki:Special pages|About the Special Pages]]  
+
:::*[[FamilySearch Wiki:Policies/Noticeboard]]
::*[[Help:Special pages]]
+
:::*[[FamilySearch Wiki:Privacy Policy]]  
 +
:::*[[FamilySearch Wiki:Conditions of Use]]
 +
:::*[[FamilySearch Wiki:Copyrights]]
 +
:::*[[FamilySearch Wiki:Copyright, Copyleft, and Intellectual Property]] - note this page is a duplicate of a section in the [[FamilySearch Wiki:Copyrights]] article. The two articles need to be merged.
 +
:::*[[Help:Namespaces]] - the list states that the FamilySearch Wiki namespace is for policies.
 +
:::*[[:Category:FamilySearch Wiki policies and guidelines]]
 +
:::*[[:Category:Policy proposals]]
 +
:::*{{tl|Policies and guidelines}}
 +
:::*The discussion pages for all of the above. <br>&nbsp;
 +
 
 +
::'''Guidelines'''
 +
 
 +
::Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.
 +
 
 +
:::*[[FamilySearch Wiki:Guiding Principles]]  
 +
:::*[[FamilySearch Wiki:Purpose and Appropriate Topics]]
 +
:::*[[FamilySearch Wiki:Neutral Point of View]]
 +
:::*[[Accuracy and Collaboration]] - note page needs to be moved to FSW namespace
 +
:::*[[About FamilySearch Wiki]] - pages needs to be moved to FSW namespace
 +
:::*[[FamilySearch Wiki:Consensus]]
 +
:::*[[:Category:Style guidelines]]
 +
:::*[[:Category:Style guideline proposals]]
 +
 
 +
<br>
 +
 
 +
== Governance  ==
 +
 
 +
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
 +
 
 +
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
 +
 
 +
<br>

Revision as of 14:37, 4 June 2011

Wiki Support > Foundation


Contents

Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Genealogists to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Coordinators who want to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new genealogists to experienced researchers to contributors.


Primary Responsibility: Community Involvement

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • In the Forums
  • On article discussion pages
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • On Facebook
  • On GetSatisfaction
  • For FamilySearch service missionaries, through emails we receive into Amdocs
It will also be important when possible to:
  • Proactively reach out to Wiki contributors to help them in their work
  • Communicate with the entire community on those things that will affect them through the Forums



Patrolling and Maintenance

When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  • Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
  • Maintenance is done so that the wiki remains always user friendly.
Patrolling is explained here:
Maintenance work is done here:
Special pages that show other reports about Wiki pages, contributors, and their contributions:



Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:


Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.


Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.