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[[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation''  
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[[FamilySearch Wiki:Wiki Support|''Wiki Support'']]'' > Foundation'' [[Image:SupportCircles.jpg|right|230px|SupportCircles.jpg]]
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<br>
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<div style="clear:both"></div>
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<br>
  
 
== Vision: Improving the FamilySearch Wiki  ==
 
== Vision: Improving the FamilySearch Wiki  ==
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::*'''Support team''' that&nbsp;wants to make the Wiki a better place for researchers and contributors
 
::*'''Support team''' that&nbsp;wants to make the Wiki a better place for researchers and contributors
  
:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors.
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:Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. Wiki Support draws from all these sources to improve the Wiki, even from the general public through the use of the [[FamilySearch_Wiki:Content_Submission_Form|submit]] information forms.<br>
  
== Primary Responsibility:&nbsp;Community Involvement ==
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== First Responsibility:&nbsp;Contributor Community  ==
  
 
:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:  
 
:The best way to make the wiki a better place is to come to '''understand the needs of each of the above groups''' by interacting with community members to:  
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:The places these discussions take place are:
 
:The places these discussions take place are:
  
::*In the [http://forums.familysearch.org Forums]
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::*<span style="line-height: 1.5em;">On article Talk pages</span>
::*On article discussion pages  
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::*Saleforce
::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
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::*Yammer
::*On [http://www.facebook.com/#!/familysearchwiki Facebook]
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::*<span style="line-height: 1.5em;">On </span>[http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
::*On [http://getsatisfaction.com/familysearch/products/familysearch_familysearch_research_wiki GetSatisfaction]  
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::*At&nbsp;[[FamilySearch Wiki:Community Meetings|Community Meetings]]&nbsp;  
 
::*At&nbsp;[[FamilySearch Wiki:Community Meetings|Community Meetings]]&nbsp;  
::*For FamilySearch service missionaries, through Phone Support and emails we receive into Amdocs&nbsp;
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::*In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
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::*For FamilySearch service missionaries, through emails we receive into Amdocs&nbsp;
  
 
:It will also be important when possible to:
 
:It will also be important when possible to:
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::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page
 
::*Communicate with the entire community on those things that will affect them through the Forums and the Community News page
  
== Patrolling and Maintenance  ==
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=== Help Content for Researchers and Contributors  ===
 
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:When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
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::*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
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::*Maintenance is done so that the wiki remains always user friendly.
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:Patrolling is explained here:
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::*[[Help:Patrolling new pages|Patrolling new pages]]
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::*P[[Help:Patrolling recent changes|atrolling recent changes]]
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:Maintenance work is done here:
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::*[[FamilySearch Wiki:Maintenance|Wiki Maintenance]]
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::*[[FamilySearch Wiki:Maintenance|Maintenance Work]][[FamilySearch Wiki:Maintenance Report|Maintenance Report]]
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:Special pages that show other reports about Wiki pages, contributors, and their contributions:
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::*[[Special:SpecialPages|Special Pages]]
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::*[[FamilySearch Wiki:Special pages|About the Special Pages]]
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::*[[Help:Special pages]]
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== Help Content for Researchers and Contributors  ==
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:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
 
:Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
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:::*[[Search Tips|Search Tips]]  
 
:::*[[Search Tips|Search Tips]]  
 
:::*[[Boolean Searches in the Wiki|Advanced Searches]]  
 
:::*[[Boolean Searches in the Wiki|Advanced Searches]]  
:::*[http://forums.familysearch.org/en/forumdisplay.php?f=4 Research Forums]
 
 
:::*[[FamilySearch Wiki:Mentors|Mentors]]
 
:::*[[FamilySearch Wiki:Mentors|Mentors]]
  
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:::*[[Help:Edit and Contribute|Edit and Contribute]]  
 
:::*[[Help:Edit and Contribute|Edit and Contribute]]  
:::*[http://forums.familysearch.org/en/forumdisplay.php?f=81 Contributor Forum]
 
:::*[http://forums.familysearch.org/en/forumdisplay.php?f=1 Feedback Forum]
 
 
:::*[[Projects Seeking Contributors|WikiProjects]]  
 
:::*[[Projects Seeking Contributors|WikiProjects]]  
 
:::*[[FamilySearch Wiki:Maintenance|Maintenance]]  
 
:::*[[FamilySearch Wiki:Maintenance|Maintenance]]  
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:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
 
:::*[[:Category:How to articles|Basic Editing and Contributing Help Articles]]
  
== Policies and Guidelines  ==
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=== Policies and Guidelines  ===
  
 
:Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
 
:Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
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:::*[[:Category:Policy proposals]]  
 
:::*[[:Category:Policy proposals]]  
 
:::*{{tl|Policies and guidelines}}  
 
:::*{{tl|Policies and guidelines}}  
:::*The discussion pages for all of the above. <br>&nbsp;
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:::*The Talk pages for all of the above. <br>&nbsp;
  
 
::'''Guidelines'''
 
::'''Guidelines'''
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:::*[[:Category:Style guideline proposals]]
 
:::*[[:Category:Style guideline proposals]]
  
== Governance  ==
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=== Governance  ===
  
 
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
 
:Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article [[FamilySearch Wiki:How Community Governs Wikipedia|How Community Governs Wikipedia]].
  
 
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
 
:The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the [[FamilySearch Wiki:Dispute resolution|Dispute resolution]] process documentation will guide the support teams in managing issues that arise.
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== Second Responsibility:&nbsp;Patrolling and Maintenance  ==
 +
 +
:When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
 +
 +
::*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
 +
::*Maintenance is done so that the wiki remains always user friendly.
 +
 +
:Patrolling is explained here:
 +
 +
::*[[Help:Patrolling new pages|Patrolling new pages]]
 +
::*[[Help:Patrolling recent changes|Patrolling recent changes]]
 +
 +
:Maintenance work is done here:
 +
::*[[FamilySearch Wiki:Maintenance|Wiki Maintenance]]
 +
::*[[FamilySearch Wiki:Maintenance|Maintenance Work]]
 +
::*[[FamilySearch Wiki:Maintenance Report|Maintenance Report]]
 +
 +
:Special pages that show other reports about Wiki pages, contributors, and their contributions:
 +
::*[[Special:SpecialPages|Special Pages]]
 +
::*[[FamilySearch Wiki:Special pages|About the Special Pages]]
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::*[[Help:Special pages]]
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== Third Responsibility: International Wikis  ==
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:As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.
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Latest revision as of 13:36, 14 April 2015

Wiki Support > Foundation
SupportCircles.jpg

Contents



Vision: Improving the FamilySearch Wiki

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:
  • Researchers to find information that will help them find their ancestors
  • Contributors who want to help make the Wiki better for researchers
  • Support team that wants to make the Wiki a better place for researchers and contributors
Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. Wiki Support draws from all these sources to improve the Wiki, even from the general public through the use of the submit information forms.

First Responsibility: Contributor Community

The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:
  • take care of their problems,
  • answer their questions,
  • and listen to what they have to say.
The places these discussions take place are:
  • On article Talk pages
  • Saleforce
  • Yammer
  • On GetSatisfaction
  • At Community Meetings 
  • In Family History Centers, genealogical libraries, societies, and anywhere else where the Wiki is used
  • For FamilySearch service missionaries, through emails we receive into Amdocs 
It will also be important when possible to:
  • Proactively reach out to Wiki contributors to help them in their work
  • Help Researchers find the information they need to progress in the search for their ancestors
  • Communicate with the entire community on those things that will affect them through the Forums and the Community News page

Help Content for Researchers and Contributors

Help Content in the Wiki is all about teaching how to use and contribute to the Wiki.
Help Links for Researchers:
Help Links for Contributors:
More Help Links:

Policies and Guidelines

Policies and Guidelines help govern how contributors add information and communicate with each other. As we work on the above, it will be vital to be familiar with the following:
Policies
Policies are important rules that are widely accepted, and procedures for important processes such as deletion.
Guidelines
Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time.

Governance

Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. Wikipedia has some solid procedures surrounding this and can be found in the article How Community Governs Wikipedia.
The main focus we will have is on developing policies and procedures that will help to prevent problems from escalating. But if they do, the Dispute resolution process documentation will guide the support teams in managing issues that arise.

Second Responsibility: Patrolling and Maintenance

When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.
  • Patrolling helps to ensure that the content in the wiki is appropriate for the wiki.
  • Maintenance is done so that the wiki remains always user friendly.
Patrolling is explained here:
Maintenance work is done here:
Special pages that show other reports about Wiki pages, contributors, and their contributions:

Third Responsibility: International Wikis

As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.
  • This page was last modified on 14 April 2015, at 13:36.
  • This page has been accessed 2,944 times.