Family Group Records Collection, Archives Section (FamilySearch Historical Records)/Known Issues

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== <center>Known Issues</center> ==
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== <center>Known Issues</center> ==
  
 
'''Question''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer:''' FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).  
 
'''Question''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer:''' FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).  
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*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
 
*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
  
Your assistance will help ensure that future revisions will be considered.<br><br>Return to the [[Family Group Records Collection, Archives Section (FamilySearch Historical Records)|Family Group Records Collection, Archives Section (FamilySearch Historical Records)]] Learn More page.<br>Return to the [https://familysearch.org/search/collection/show#uri=http://familysearch.org/searchapi/search/collection/2060211 Family Group Records Collection, Archives Section, 1942-1969] collection at FamilySearch.org.<br><br>
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Your assistance will help ensure that future revisions will be considered.<br><br>Return to the [[Family Group Records Collection, Archives Section (FamilySearch Historical Records)|Family Group Records Collection, Archives Section (FamilySearch Historical Records)]] Learn More page.<br>Return to the [https://familysearch.org/search/collection/2060211 Family Group Records Collection, Archives Section, 1942-1969] collection at FamilySearch.org.<br><br>

Revision as of 05:28, 8 February 2013



Known Issues

Question: I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  •  If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: Family Group Records Collection, Archives Section, 1942-1969 > A > Abbe, Eleazer - Abbott, George > Image 1200 of 1507.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Family Group Records Collection, Archives Section (FamilySearch Historical Records) Learn More page.
Return to the Family Group Records Collection, Archives Section, 1942-1969 collection at FamilySearch.org.