Germany, Hesse, Civil Registration (FamilySearch Historical Records)/Known Issues

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== <center>Known Issues</center> ==
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== <center>Known Issues</center> ==
  
'''Question #1: '''Some of these records that I was previously able to view are no longer available. Have they been removed from the collection?  
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'''Question #1: '''Some of these records that I was previously able to view are no longer available. Have they been removed from the collection? <br>'''Answer #1: '''On December 4th, 2012, images were removed from the Germany, Hesse, Civil Registration, 1874-1927 collection on FamilySearch.org to comply with privacy restrictions imposed by the Hessisches Staatsarchiv Marburg archive, who are the record custodians.&nbsp;&nbsp;'''Death records after 1927 were removed.'''  
 
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'''Answer #1: '''On December 4th, 2012, images were removed from the Germany, Hesse, Civil Registration, 1874-1927 collection on FamilySearch.org to comply with privacy restrictions imposed by the Hessisches Staatsarchiv Marburg archive, who are the record custodians.&nbsp;&nbsp;'''Death records after 1927 were removed.'''  
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'''Question #2:'''I get a message “Image not Available” for some of the records. Where can these missing records be found? <br>'''Answer #2:'''FamilySearch has limited rights, granted by the record custodians, to publish images from the Germany, Hesse, Civil Registration, 1874-1927 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center ]before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org].  
 
'''Question #2:'''I get a message “Image not Available” for some of the records. Where can these missing records be found? <br>'''Answer #2:'''FamilySearch has limited rights, granted by the record custodians, to publish images from the Germany, Hesse, Civil Registration, 1874-1927 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your [https://familysearch.org/locations FamilySearch Center ]before your visit, to verify that the center is equipped with the capability to view these restricted images on [http://www.familysearch.org www.familysearch.org].  
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If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
 
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
  
'''Question #3''': Sometimes I get a message “Image not Available” for some of the records even when I am signed in. How can I view these records? <br>'''Answer #3''': Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. German Data Privacy rules prohibit viewing the following records: All birth images must be 110 years or older; all marriage images must be 75 years or older, and all death images must be 60 years or older.
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'''Question #3''': When searching this collection for 906. Groß Gerau, Landkreis there are a number of missing and/or mislabeled records. How may I find the correct records?<br>'''Answer #3''': Please see list below:  
 
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If any record on a digital folder contains birth records from the last 110 years, for example, the entire digital folder is restricted.
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The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.  
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*34. Wallerstädten &gt; Geburten (births) &gt; 553. Geburtsnebenregister 1876-1884 really contains 35. Wolfskehlen &gt; Geburten (births) &gt; Geburtsnebenregister 553. 1885-1893 and 35. Wolfskehlen &gt; Geburten (births) &gt; Geburtsnebenregister 554. 1885-1893
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*35. Wolfskehlen &gt; Geburten (births) is empty
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*34. Wallerstädten &gt; Versterben &gt; 559. Sterbenebenregister 1876-1887contains 35. Wolfskehlen &gt; Verstorbene &gt; 559. Sterbenebenregister 1876-1887
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*36. Worfelden &gt; 567. Geburtsnebenregister 1889-1899 is missing
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*34. Wallerstädten &gt; Geburten (births) &gt; 567. Geburtsnebenregister 1876-1884 also contains 36. Worfelden &gt; Geburten (births) &gt; 567. Geburtsnebenregister 1885-1893&nbsp;
  
 
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
 
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  

Revision as of 21:42, 12 December 2012



Known Issues

Question #1: Some of these records that I was previously able to view are no longer available. Have they been removed from the collection?
Answer #1: On December 4th, 2012, images were removed from the Germany, Hesse, Civil Registration, 1874-1927 collection on FamilySearch.org to comply with privacy restrictions imposed by the Hessisches Staatsarchiv Marburg archive, who are the record custodians.  Death records after 1927 were removed.

Question #2:I get a message “Image not Available” for some of the records. Where can these missing records be found?
Answer #2:FamilySearch has limited rights, granted by the record custodians, to publish images from the Germany, Hesse, Civil Registration, 1874-1927 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

Question #3: When searching this collection for 906. Groß Gerau, Landkreis there are a number of missing and/or mislabeled records. How may I find the correct records?
Answer #3: Please see list below:

  • 34. Wallerstädten > Geburten (births) > 553. Geburtsnebenregister 1876-1884 really contains 35. Wolfskehlen > Geburten (births) > Geburtsnebenregister 553. 1885-1893 and 35. Wolfskehlen > Geburten (births) > Geburtsnebenregister 554. 1885-1893
  • 35. Wolfskehlen > Geburten (births) is empty
  • 34. Wallerstädten > Versterben > 559. Sterbenebenregister 1876-1887contains 35. Wolfskehlen > Verstorbene > 559. Sterbenebenregister 1876-1887
  • 36. Worfelden > 567. Geburtsnebenregister 1889-1899 is missing
  • 34. Wallerstädten > Geburten (births) > 567. Geburtsnebenregister 1876-1884 also contains 36. Worfelden > Geburten (births) > 567. Geburtsnebenregister 1885-1893 

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: Germany, Hesse Civil Registration, 1874-1927 > 901. Darmstadt, Stadt > Arheilgen > Geburten > Geburtsnebenregister 1876-1879 > Image 69 or 587.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Germany, Hesse, Civil Registration (FamilySearch Historical Records) Learn More page.

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