Germany, Hesse, Civil Registration (FamilySearch Historical Records)/Known IssuesEdit This Page

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Revision as of 18:11, 6 December 2012 by Jbuckner (Talk | contribs)


Known Issues

Question #1: I get a message “Image not Available” for some of the records. Where can these missing records be found?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Germany, Hesse, Civil Registration, 1874-1927 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

Question #2: Sometimes I get a message “Image not Available” for some of the records even when I am signed in. How can I view these records?
Answer #2: Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. German Data Privacy rules prohibit viewing the following records: All birth images must be 110 years or older; all marriage images must be 75 years or older, and all death images must be 60 years or older.

If any record on a digital folder contains birth records from the last 110 years, for example, the entire digital folder is restricted.

The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: Germany, Hessen Civil Registration, 1874-1927 > 901. Darmstadt, Stadt > Arheilgen > Geburten > Geburtsnebenregister 1876-1879 > Image 69 or 587.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Germany, Hesse, Civil Registration (FamilySearch Historical Records) Learn More page.

Return to the Germany, Hesse, Civil Registration, 1874-1927 collection at FamilySearch.org.


 

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