Italy, Messina, Civil Registration, State Archive (FamilySearch Historical Records)/Known Issues

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== <center>Known Issues</center> ==
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== <center>Known Issues</center> ==
  
'''NOTE:''' Those who have not previously been able to access this collection, now have a third option for finding the images for which they are searching. When you attempt to view the images, you will be presented with a window with a list of options about how you can obtain access to the desired image. By clicking on the hyperlink “Il Portale Antenati,” you will be redirected to the URL which corresponds to the specific collection of browse-only images you have been searching. Each collection will have its own link.<br>  
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'''NOTE:''' Those who have not previously been able to access this collection, now have a third option for finding the images for which they are searching. When you attempt to view the images, you will be presented with a window with a list of options about how you can obtain access to the desired image. By clicking on the hyperlink “Il Portale Antenati,” you will be redirected to the URL which corresponds to the specific collection of browse-only images you have been searching. Each collection will have its own link.<br>
  
 
Unfortunately, you will leave FamilySearch.org and will be taken to a different site (where fees may apply), and you will need to re-browse the collection from scratch to find the desired images.  
 
Unfortunately, you will leave FamilySearch.org and will be taken to a different site (where fees may apply), and you will need to re-browse the collection from scratch to find the desired images.  

Revision as of 03:16, 29 January 2013



Known Issues

NOTE: Those who have not previously been able to access this collection, now have a third option for finding the images for which they are searching. When you attempt to view the images, you will be presented with a window with a list of options about how you can obtain access to the desired image. By clicking on the hyperlink “Il Portale Antenati,” you will be redirected to the URL which corresponds to the specific collection of browse-only images you have been searching. Each collection will have its own link.

Unfortunately, you will leave FamilySearch.org and will be taken to a different site (where fees may apply), and you will need to re-browse the collection from scratch to find the desired images.

Question #1: I get a message “This image is available when using the site at the family history center or to signed-in members of supporting organizations” I used to be able to view them. Has something changed? Can I view these records?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Messina, Civil Registration (State Archive), 1820-1865 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

Question #2: Even when I sign in using my LDS sign-in, I cannot find the images for which I am searching. Is there a way to find these images?
Answer #2: Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. Italian Data Privacy rules prohibit viewing the following records:

All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.

If any record on a digital folder contains birth records from the last 100 years, for example, the entire digital folder is restricted.

The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.

Question #3: When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?
Answer #3: There is a no print/no save restriction with these collections at the request of the record custodians.

If you encounter additional problems with this collection, feel free to report them to support@familysearch.org. Please include the following information:

  • When browsing this collection: please include full path you followed to where the problem occurred. The browse path is located above the Image viewer window.  
    For example: Italy, Messina Civil Registration (State Archives), 1820-1865 > Brolo > Nati 1832 (Registro 1700 > Image 5 of 31.
  • If you are reporting a technical issue: please include your operating system and browser, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Italy, Messina Civil Registration (FamilySearch Historical Records) Learn More page.

Return to the Italy, Messina Civil Registration (State Archives), 1820-1865 collection at FamilySearch.org.