Italy, Trento, Diocesi di Trento, Catholic Church Records (FamilySearch Historical Records)/Known IssuesEdit This Page

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Revision as of 05:47, 20 November 2013 by Jbuckner (Talk | contribs)



Known Issues

Question #1: I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Trento, Diocesi di Trento, Catholic Church Records, 1548-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org .
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org . Please include a brief description of the problem and steps taken thus far to resolve the issue.

Question #2: As I search this collection, I cannot find many of the records I am sure should be available, even when I am signed in. Is there a way to find these records?
Answer #2: Due to Italian data privacy restrictions, only a small percentage of digital images for the complete Trento church records collection is available on the FamilySearch website.
Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.
If any record on a digital folder contains birth records from the last 100 years, for example, the entire digital folder is restricted.
The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: Italy, Trento, Diocesi of Trento, Catholic Church Records, 1548-1937 > Ala: Parrochia di Santa Maria Assunta > Battesimi > 1595-1626 > Image 47 of 250.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Italy, Trento, Diocesi di Trento, Catholic Church Records (FamilySearch Historical Records) Learn More page.

Return to the Italy, Trento, Diocesi di Trento, Catholic Church Records, 1548-1937 collection at FamilySearch.org.


 

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