Live Research Assistance:Interested in Volunteering?
From FamilySearch Wiki
Revision as of 22:11, 27 February 2012
Information about Volunteering
Time It Takes to Be a Volunteer
You can volunteer as much or as little time as you would like. And you choose when you want to receive calls.
What a Volunteer Does
You sign in when you are available to receive calls. When a person with a research question calls the toll-free number, FamilySearch routes the phone call to one of the volunteers who is signed in. The caller never sees your personal information or phone number; you are identified only as a FamilySearch volunteer. To quit receiving calls, you sign out.
Helping Over the Phone or Through Chat
In the beginning, phone help is the only option, but when we add chat, you will be able to select either one.
Free FamilySearch Account
Before you volunteer, you need a free FamilySearch account to register a user name and password. This account also gives you free access to more records on FamilySearch.org. For instructions on how to register, see https://help.familysearch.org/publishing/519/111396_f.SAL_Public.html.
Types of Questions a Volunteer Receives
The questions users will have vary. Studies about the general types of questions show that the top five are:
1. How do I find the parents of an individual?
2. How do I find more information about an individual?
3. How do I find a birth, marriage, or death record?
4. How do I find immigration or emigration records?
5. How do I find more information about a family?
Volunteer for Places Other Than Ohio
If you have experience in areas besides Ohio and would like to help, send us an e-mail at firstname.lastname@example.org, and tell us your research experience. We’ll let you know when we are ready to start the pilot for your areas.
Training for Volunteers
“Yes. After you sign up, we’ll teach you about the tools you’ll need to be successful.
How to Sign Up to Be a Volunteer
Call us at 1-800-354-7958 or e-mail us at email@example.com.
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