Live Research Assistance:Interested in Volunteering?

From FamilySearch Wiki

(Difference between revisions)
(Corrected email address.)
(many edits)
Line 1: Line 1:
'''Information about Volunteering'''  
+
''This page gives information to volunteers who are interested in answering patron questions during our ''[https://stage.familysearch.org/community/ask/labs/get_help.html ''Live Ohio Research Help pilot'']''.''  
  
'''Time It Takes to Be a Volunteer'''<br>You can volunteer as much or as little time as you would like. And you choose when you want to receive calls.
+
<br> '''What does a volunteer do?'''  
  
<br>
+
:#As a volunteers, you would help Ohio researchers with their research questions.
 +
:#You will go to the [https://stage.familysearch.org/community/ask/labs/get_help.html Pilot starting page] and "sign in" when you are available to receive calls.
 +
:#When a researcher with a question calls the toll-free number, FamilySearch routes the call to you or another one of the volunteers who is signed in. The caller never sees your personal information or phone number; you are identified only as a FamilySearch volunteer.
 +
:#To quit receiving calls, you sign out.
  
'''What a Volunteer Does'''<br>You sign in when you are available to receive calls. When a person with a research question calls the toll-free number, FamilySearch routes the phone call to one of the volunteers who is signed in. The caller never sees your personal information or phone number; you are identified only as a FamilySearch volunteer. To quit receiving calls, you sign out.
+
'''<br>How much time does it take to be a volunteer?'''
  
<br>
+
:You can volunteer as much or as little time as you would like. And you choose when you want to receive calls.
  
'''Helping Over the Phone or Through Chat'''<br>In the beginning, phone help is the only option, but when we add chat, you will be able to select either one.
+
<br> '''Who is this pilot intended to serve?'''  
  
<br> '''Free FamilySearch Account'''<br>Before you volunteer, you need a free FamilySearch account to register a user name and password. This account also gives you free access to more records on FamilySearch.org. For instructions on how to register, see https://help.familysearch.org/publishing/519/111396_f.SAL_Public.html.  
+
:Any patron of FamilySearch.org; anyone who is interested in learning more about their Ohio ancestors.
  
<br> '''Types of Questions a Volunteer Receives '''<br>The questions users will have vary. Studies about the general types of questions show that the top five are:<br>1. How do I find the parents of an individual?<br>2. How do I find more information about an individual?<br>3. How do I find a birth, marriage, or death record?<br>4. How do I find immigration or emigration records?<br>5. How do I find more information about a family?  
+
<br> '''Can I help through online chat, or only over the phone?'''
  
<br> '''Volunteer for Places Other Than Ohio'''<br>If you have experience in areas besides Ohio and would like to help, send us an e-mail at research@familysearch.org, and tell us your research experience. We’ll let you know when we are ready to start the pilot for your areas.  
+
:In the beginning, phone help is the only option, but when we add chat, you will be able to select either one.
  
<br> '''Training for Volunteers'''<br>“Yes. After you sign up, we’ll teach you about the tools you’ll need to be successful.
+
'''<br>Free FamilySearch Account'''  
  
<br>
+
:Before you volunteer, you need a free FamilySearch account to register a user name and password.
  
'''How to Sign Up to Be a Volunteer'''<br>Call us at 1-800-354-7958 or e-mail us at research@familysearch.org.<br>
+
'''<br>What kind of questions will I receive?'''  
  
<br> <br>
+
:The questions users will have vary. Studies about the general types of questions show that the top five are:
 +
 
 +
:#How do I find the parents of an individual?
 +
:#How do I find more information about an individual?
 +
:#How do I find a birth, marriage, or death record?
 +
:#How do I find immigration or emigration records?
 +
:#How do I find more information about a family?
 +
 
 +
'''<br>Is there training?'''
 +
 
 +
:Yes. After you sign up, we’ll teach you about the tools you’ll need to be successful. It will include what your best resources are to help the patron, information about how our phone system works, what to do when you can't help the patron, and etc.
 +
 
 +
'''<br>What qualifications are needed to be a volunteer?'''
 +
 
 +
:The pilot is available for individuals with Ohio research background any level of research experience. You do need a free FamilySearch or LDS Account to be able to help, but you do not need to be LDS. This account also gives you free access to more records on FamilySearch.org. [https://ident.familysearch.org/cis-web/pages/registration/registration.html Register for a FamilySearch or LDS Account here.]
 +
 
 +
'''<br>What is the compensation for volunteers?'''
 +
 
 +
:This pilot is designed as a volunteer program where individuals donate their time and knowledge to others free of charge. The intention of the program is to create a free service experience where individuals can gain assistance with their research. Researchers should not expect to have all of their research done for them, but volunteers are welcome to give as much research assistance as they would like.
 +
 
 +
'''<br>Volunteer for Places Other Than Ohio'''
 +
 
 +
:If you have experience in areas besides Ohio and would like to help, send us an e-mail at [mailto:research@familysearch.org research@familysearch.org] and share your research experience. We’ll let you know when we are ready to start the pilot for your area of interest.<br>
 +
 
 +
'''<br>How to Sign Up to Be a Volunteer'''
 +
 
 +
:[https://docs.google.com/spreadsheet/viewform?formkey=dEJBaklyajc1MXU2Q2Y0Vy1yS3ozR3c6MQ#gid=0 Sign up to be a volunteer by filling out this form], or e-mail us at [mailto:research@familysearch.org research@familysearch.org] with questions.<br>

Revision as of 23:39, 27 February 2012

This page gives information to volunteers who are interested in answering patron questions during our Live Ohio Research Help pilot.


What does a volunteer do?

  1. As a volunteers, you would help Ohio researchers with their research questions.
  2. You will go to the Pilot starting page and "sign in" when you are available to receive calls.
  3. When a researcher with a question calls the toll-free number, FamilySearch routes the call to you or another one of the volunteers who is signed in. The caller never sees your personal information or phone number; you are identified only as a FamilySearch volunteer.
  4. To quit receiving calls, you sign out.


How much time does it take to be a volunteer?

You can volunteer as much or as little time as you would like. And you choose when you want to receive calls.


Who is this pilot intended to serve?

Any patron of FamilySearch.org; anyone who is interested in learning more about their Ohio ancestors.


Can I help through online chat, or only over the phone?

In the beginning, phone help is the only option, but when we add chat, you will be able to select either one.


Free FamilySearch Account

Before you volunteer, you need a free FamilySearch account to register a user name and password.


What kind of questions will I receive?

The questions users will have vary. Studies about the general types of questions show that the top five are:
  1. How do I find the parents of an individual?
  2. How do I find more information about an individual?
  3. How do I find a birth, marriage, or death record?
  4. How do I find immigration or emigration records?
  5. How do I find more information about a family?


Is there training?

Yes. After you sign up, we’ll teach you about the tools you’ll need to be successful. It will include what your best resources are to help the patron, information about how our phone system works, what to do when you can't help the patron, and etc.


What qualifications are needed to be a volunteer?

The pilot is available for individuals with Ohio research background any level of research experience. You do need a free FamilySearch or LDS Account to be able to help, but you do not need to be LDS. This account also gives you free access to more records on FamilySearch.org. Register for a FamilySearch or LDS Account here.


What is the compensation for volunteers?

This pilot is designed as a volunteer program where individuals donate their time and knowledge to others free of charge. The intention of the program is to create a free service experience where individuals can gain assistance with their research. Researchers should not expect to have all of their research done for them, but volunteers are welcome to give as much research assistance as they would like.


Volunteer for Places Other Than Ohio

If you have experience in areas besides Ohio and would like to help, send us an e-mail at research@familysearch.org and share your research experience. We’ll let you know when we are ready to start the pilot for your area of interest.


How to Sign Up to Be a Volunteer

Sign up to be a volunteer by filling out this form, or e-mail us at research@familysearch.org with questions.