Live Research Assistance: Consultant community forumEdit This Page

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Revision as of 01:47, 24 April 2013 by Micdoy (Talk | contribs)
We all work better and smarter when we can talk with others. Consulting with other consultants as you serve enables you to ask questions of them, bounce ideas off each other, etc. Join Skype to be a part of the conversation.

Join the Skype group: (for immediate assistance)
  1. Download the Skype program at and register for an account.
  2. Add the contact "ogonza1953" to your Skype contact list.
    (See instructions for adding contacts)
  3. We will add you to the following groups:
    1. Live Research Assistance (Tools & Processes) - for tools help
    2. Research Questions and Answers - for research questions
    3. FamilySearch Announcements - for announcements only
  4. When you volunteer, feel free to chat and ask questions of other volunteers. We’re all in this together!
    (See instructions for sending a message)
  5. When you get a call, share with the Skype group what the question was about so we can all learn from each other what kinds of calls we are getting.
  6. Learn more about Skype in the Skype User's Guide.

See Also:

Getting Started

Helpful Resources


Join our Skype Group
Communicate with other volunteers, get help as you give help


Steps to check in  
And begin receiving calls


Steps for taking calls
Taking and transferring calls


Set/Update Schedule
To set or update your volunteer schedule



Learn more about the opportunity


Research Toolkit
Research resources


Phone Responses
Ideas for responses to patron questions


Not a research call?
We answer ALL research calls; check here for answers to non-research questions.


Questions you may have
As you begin helping others

Read these Definitions
These will explain terms that you may not recognize.

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)


Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.


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