Live Research Assistance: Consultant resources

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Are you interested in being involved in our pilot programs over the phone or in chat?
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= '''Welcome to Volunteer Resources.'''  =
  
Research consultants volunteer their time free of charge to answer questions about researching in areas where they have experience. We currently have pilot programs under way answering questions over the phone and in chat for [https://www.familysearch.org/learn/wiki/en/Canada Canada], [https://www.familysearch.org/learn/wiki/en/Family_History_for_Beginners Family History_for_Beginners] [https://www.familysearch.org/learn/wiki/en/Illinois Illinois], [https://www.familysearch.org/learn/wiki/en/Massachusetts Massachusetts], [https://www.familysearch.org/learn/wiki/en/Missouri Missouri], [https://www.familysearch.org/learn/wiki/en/New_York New York], [https://www.familysearch.org/learn/wiki/en/North_Carolina North Carolina],[https://www.familysearch.org/learn/wiki/en/Ohio Ohio], [https://www.familysearch.org/learn/wiki/en/Pennsylvania Pennsylvania],  [https://www.familysearch.org/learn/wiki/en/Tennessee Tennessee], [https://www.familysearch.org/learn/wiki/en/Utah Utah], [https://www.familysearch.org/learn/wiki/en/Virginia Virginia].  
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Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We currently have pilot programs under way answering research questions over the phone and in chat for many areas; [[Live Research Assistance|'''see the areas where you can help''']].  
  
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'''[[Live Research Assistance:Interested in Volunteering?|Learn more about volunteering]],&nbsp;'''or&nbsp;[https://www.familysearch.org/ask/givehelp register here].&nbsp;
  
'''Already a volunteer?&nbsp;'''Begin helping below.  
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'''Already a volunteer?&nbsp;'''Begin helping below.<br>
  
'''Want to learn more about volunteering? '''See the [[Research Help Pilot:Questions about Volunteering?|FAQ]], or&nbsp;[https://www.familysearch.org/ask/givehelp register here].&nbsp;
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{{Live Research Help Menu}}
  
{{Live Research Help Menu}}
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What is a Volunteer? Someone who has the time, talent and desire to give to others.
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What is a Specialist? Someone who knows a lot about an area or a topic.
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What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.
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How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help. <br>
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[[Category:Live_Research_Assistance]]

Revision as of 18:18, 14 March 2013

Welcome to Volunteer Resources.

Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We currently have pilot programs under way answering research questions over the phone and in chat for many areas; see the areas where you can help.

Learn more about volunteeringor register here

Already a volunteer? Begin helping below.


Getting Started


Helpful Resources


People.png

Join our Skype Group
Communicate with other volunteers, get help as you give help
 

Phone.jpg

Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

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Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

Home.png

Home
Learn more about the opportunity

Tools.png

Research Toolkit
Research resources
 

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

Chat.png

Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 

What is a Volunteer? Someone who has the time, talent and desire to give to others.

What is a Specialist? Someone who knows a lot about an area or a topic.

What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.

How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help.