Live Research Assistance: Consultant resources

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''This page gives information and resources to volunteers who are answering patron questions as part of our Live [https://www.familysearch.org/community/ask/labs/get_help.html Ohio] or [http://www.the1940census.com 1940] Research Help pilots.''  
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= '''Welcome to Volunteer Resources.'''  =
  
<br>
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Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience.&nbsp;We currently have pilot programs under way answering research questions over the phone and in chat for many areas; [[Live Research Assistance|'''see the areas where you can help''']].
  
== How to Sign In  ==
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'''[[Live Research Assistance:Interested in Volunteering?|Learn more about volunteering]],&nbsp;'''or&nbsp;[https://www.familysearch.org/ask/givehelp register here].&nbsp;
  
'''1940 Census'''  
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'''Already a volunteer?&nbsp;'''Begin helping below.<br>
  
:#Go to [http://www.the1940census.com the 1940 Census website].
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{{Live Research Help Menu}}
:#Scroll down and click on '''Research Consultant Check in''' under the red Get Assistance button
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:#Sign in with your LDS or FamilySearch Account
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:#Check that the correct phone number is listed
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:#Click '''Start receiving calls'''
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:#When you are done volunteering for the day, click '''Stop receiving calls''' (the button will turn green)<br>
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<br> '''Ohio'''
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What is a Volunteer? Someone who has the time, talent and desire to give to others.
  
:#Go to [http://labs.familysearch.org FamilySearch Labs]
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What is a Specialist? Someone who knows a lot about an area or a topic.  
:#Click '''Ohio Research Assistance'''
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:#Click&nbsp;'''Volunteers: Sign in to begin to receive calls'''
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:#Check that the correct '''phone number&nbsp;'''is listed<br>
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:#Click '''Start receiving calls'''
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:#When you are done volunteering for the day, click '''Stop receiving calls''' (the button will turn green)
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<br>
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What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.
  
== Answering questions  ==
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How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help. <br>
  
:*'''[[Image:Question.png|right|100px]]What information should I&nbsp;gather first on a call?'''
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[[Category:Live_Research_Assistance]]
::When answering a question, it helps to get some information right at the beginning:
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::#Their objective for their research.
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::#The&nbsp;locality&nbsp;where their ancestor lived.
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::#The&nbsp;time period&nbsp;when their ancestor lived in that locality.
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::#The&nbsp;record or type of information&nbsp;that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.<br>
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::If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation.<br>&nbsp;
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:*'''FamilySearch Record Collections'''
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::[http://www.familysearch.org/search/collection/list#page=1&countryId=43 Ohio Collections]<br>[http://www.familysearch.org/ All Collections]<br>
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:*'''Great research guidance - the Wiki'''
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::The [[Main Page|FamilySearch Research Wiki]] is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. For 1940 questions, there are many wiki pages:<br>
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::*[https://www.familysearch.org/learn/wiki/en/Special:Search?fulltext=true&search=1940+Census&searchbutton=Search 1940 Census Wiki pages]<br>
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::If you are searching for someone who lived in Adams County, Ohio, you can check:
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::*[[Adams County, Ohio|Adams County, Ohio]]
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::*[[Ohio|Ohio]]
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[[Ohio|<br>]]
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<br>
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:*'''What do I do when I don't know how to help the patron?'''
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::1. Ask in one of our Skype groups.
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::2. Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:
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::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=4 FamilySearch Forums]
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::*[[Join a Facebook Research Community|Genealogy Research Communities on Facebook]]<br>
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Ohio Specific Resources:
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::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=142 FamilySearch Ohio Forums]
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::*[http://www.facebook.com/OhioGenealogyResearch Ohio Genealogy Research Community in Facebook]
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<br>
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== Communicating with other volunteers&nbsp;  ==
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:[[Image:People.png|right|150px]]If you are interested in talking with other volunteers as you serve, you can join a Skype group where we can talk and help each other.
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:To join the Skype group:
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::#'''Download&nbsp;'''the Skype program at&nbsp;Skype.com&nbsp;and&nbsp;register&nbsp;for an account.
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::#'''Add the contact "familysearch.org"&nbsp;'''to your Skype contact list. Mention that you are an Ohio volunteer.<br>([https://support.skype.com/en-us/faq/FA3281/How-do-I-add-contacts see instructions for adding contacts])
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::#When you volunteer, feel free to '''chat '''and ask questions of other volunteers. We’re all in this together! <br>([https://support.skype.com/en-us/faq/FA3271/How-do-I-send-instant-messages see instructions for sending a message])
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::#'''Learn&nbsp;'''more about Skype in the&nbsp;[http://www.skype.com/intl/en-us/support/user-guides/ Skype User's Guide].
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Revision as of 18:18, 14 March 2013

Welcome to Volunteer Resources.

Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We currently have pilot programs under way answering research questions over the phone and in chat for many areas; see the areas where you can help.

Learn more about volunteeringor register here

Already a volunteer? Begin helping below.


Getting Started


Helpful Resources


People.png

Join our Skype Group
Communicate with other volunteers, get help as you give help
 

Phone.jpg

Steps to check in  
And begin receiving calls
 

Sub-arrows.png

Steps for taking calls
Taking and transferring calls
 

Books-Computer-Film.png

Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

Home.png

Home
Learn more about the opportunity

Tools.png

Research Toolkit
Research resources
 

Phone.jpg

Phone Responses
Ideas for responses to patron questions
 

Move.png

Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

Question.png

Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)
 

Chat.png

Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 

What is a Volunteer? Someone who has the time, talent and desire to give to others.

What is a Specialist? Someone who knows a lot about an area or a topic.

What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.

How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help.