Live Research Assistance: Consultant resources

From FamilySearch Wiki

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Volunteer consultants act as representatives of the Family History Library (FHL) and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.  
 
Volunteer consultants act as representatives of the Family History Library (FHL) and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.  
  
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'''[[Live Research Assistance:Interested in Volunteering?|Learn more about volunteering]],&nbsp;'''or&nbsp;[https://www.familysearch.org/ask/givehelp register here].&nbsp;<br>  
 
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'''[[Live Research Assistance:Interested in Volunteering?|Learn more about volunteering]],&nbsp;'''or&nbsp;[https://www.familysearch.org/ask/givehelp register here].&nbsp;  
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'''Already a volunteer?&nbsp;'''Update your profile.<br>
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{{Live Research Help Menu}}  
 
{{Live Research Help Menu}}  
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What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.  
 
What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.  
  
How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help. <br>
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How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help. <br>  
  
 
[[Category:Live_Research_Assistance]]
 
[[Category:Live_Research_Assistance]]

Revision as of 20:45, 17 May 2013

Welcome to Live Research Assistance.

Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We currently have pilot programs under way answering research questions over the phone and in chat for many areas; see the areas where you can help.

Consultants help patrons determine the best available resources for searching out their ancestors using a variety of computer-based resources.   Service is usually limited to one case / one question answered.  Extensive research assistance is not within our scope of phone service.    For more extensive research we recommend that patrons visit FamilySearch Centers, General Research Communities such as Facebook or Skype or hire a professional genealogist

Volunteer consultants act as representatives of the Family History Library (FHL) and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.

Learn more about volunteeringor register here


Getting Started


Helpful Resources


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Join our Skype Group
Communicate with other volunteers, get help as you give help
 

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Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

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Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

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Home
Learn more about the opportunity

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Research Toolkit
Research resources
 

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

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Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 

What is a Volunteer? Someone who has the time, talent and desire to give to others.

What is a Specialist? Someone who knows a lot about an area or a topic.

What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.

How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help.