Live Research Assistance: Consultant resources

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Are you interested in being involved in our pilot programs over the phone or in chat?
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= '''Welcome to Live Research Assistance'''  =
  
Research consultants volunteer their time free of charge to answer questions about researching in areas where they have experience. We currently have pilot programs under way answering research questions over the phone and in chat for many areas; [[Live Research Assistance|'''see the areas where you can help''']].  
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Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We answer research questions over the phone and chat [[Live Research Assistance|'''in all of these areas''']].  
  
'''Already a volunteer? '''Begin helping below.  
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Volunteer consultants act as representatives of FamilySearch, and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.  
  
'''Want to learn more about volunteering? '''See the [[Research Help Pilot:Questions about Volunteering?|FAQ]], or [https://www.familysearch.org/ask/givehelp register here]. 
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*[[#How_the_program_works|How the program works]]
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*[[Live Research Assistance:Interested in Volunteering?|Questions before you get started?]]  
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*[https://www.familysearch.org/ask/givehelp Register here]<br>
  
{{Live Research Help Menu}}
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{{Live Research Help Menu}}  
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=== '''How the program works'''  ===
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Consultants help patrons determine the best available resources for researching their ancestors. You'll be taught to use the same resources that our own support missionaries use to help patrons. Because of the high demand for help, service is usually limited to one question answered.&nbsp;''Extensive research assistance is not within our scope of service.&nbsp;''For more extensive research we recommend that patrons visit [https://familysearch.org/locations/centerlocator FamilySearch Centers], General Research Communities such as&nbsp;[https://www.familysearch.org/learn/wiki/en/Join_a_Facebook_Research_Community Facebook]or&nbsp;[https://www.familysearch.org/learn/wiki/en/FamilySearch_Community_Tools Skype],&nbsp;or hire a&nbsp;[https://www.familysearch.org/learn/wiki/en/Hiring_a_Professional_Researcher professional genealogist].&nbsp;
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'''General Calls'''
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When you [https://www.familysearch.org/ask/givehelp register], add both "General Research Help" as well as your speciality areas to your list. Most questions come through the general help area, and you will not receive many calls and chats if you only enter your specialties.
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When you receive a more general question, you can help as much as you feel able, then transfer the question to any available volunteers in that specialty.<br>
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'''Specialist Calls &amp; Callbacks'''<span style="line-height: 1.5em;" />
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When you receive a call in your specialty, the system will announce the area to you before your call.<br>
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When researchers call a specialist, that call goes into the system as a "Callback." When there is a call for your specialty, you will receive that callback and then the system will connect to the patron. Sometimes the patron doesn't answer; the system will let you know that.
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[[Category:Live_Research_Assistance]]

Revision as of 16:04, 26 June 2013

Welcome to Live Research Assistance

Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We answer research questions over the phone and chat in all of these areas.

Volunteer consultants act as representatives of FamilySearch, and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.


Getting Started


Helpful Resources


People.png

Join our Skype Group
Communicate with other volunteers, get help as you give help
 

Phone.jpg

Steps to check in  
And begin receiving calls
 

Sub-arrows.png

Steps for taking calls
Taking and transferring calls
 

Books-Computer-Film.png

Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

Home.png

Home
Learn more about the opportunity

Tools.png

Research Toolkit
Research resources
 

Phone.jpg

Phone Responses
Ideas for responses to patron questions
 

Move.png

Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

Question.png

Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)
 

Chat.png

Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 

How the program works

Consultants help patrons determine the best available resources for researching their ancestors. You'll be taught to use the same resources that our own support missionaries use to help patrons. Because of the high demand for help, service is usually limited to one question answered. Extensive research assistance is not within our scope of service. For more extensive research we recommend that patrons visit FamilySearch Centers, General Research Communities such as Facebookor Skype, or hire a professional genealogist

General Calls

When you register, add both "General Research Help" as well as your speciality areas to your list. Most questions come through the general help area, and you will not receive many calls and chats if you only enter your specialties.

When you receive a more general question, you can help as much as you feel able, then transfer the question to any available volunteers in that specialty.

Specialist Calls & Callbacks

When you receive a call in your specialty, the system will announce the area to you before your call.

When researchers call a specialist, that call goes into the system as a "Callback." When there is a call for your specialty, you will receive that callback and then the system will connect to the patron. Sometimes the patron doesn't answer; the system will let you know that.