Live Research Assistance: Consultant resources

From FamilySearch Wiki

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(what do I do when I don't know how to help?)
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''This page gives information and resources to volunteers who are answering patron questions as part of our [https://stage.familysearch.org/community/ask/labs/get_help.html Live Ohio Research Help pilot].''  
 
''This page gives information and resources to volunteers who are answering patron questions as part of our [https://stage.familysearch.org/community/ask/labs/get_help.html Live Ohio Research Help pilot].''  
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<br>
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== How to Sign In  ==
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:#Go to [http://labs.familysearch.org FamilySearch Labs]
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:#Click '''Research Assistance'''
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:#Click&nbsp;'''Volunteers: Sign in to begin to receive calls'''
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:#Click '''Sign In'''&nbsp;in the upper right-hand corner using your FamilySearch or LDS Account
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:#Verify that your '''name''' is entered correctly
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:#Enter the '''phone number'''<br>
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:#Click '''Start receiving calls'''
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:#When you are done volunteering for the day, click '''Stop receiving calls'''
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<br>
  
 
== Answering questions  ==
 
== Answering questions  ==
  
:*'''[[Image:Question.png|right|100px]]What to do first on a call'''  
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:*'''[[Image:Question.png|right|100px]]What information should I&nbsp;gather first on a call?'''  
 
::When answering a question, it helps to get some information right at the beginning:
 
::When answering a question, it helps to get some information right at the beginning:
  
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::#Their objective for their research.
 
::#The&nbsp;locality&nbsp;where their ancestor lived.  
 
::#The&nbsp;locality&nbsp;where their ancestor lived.  
 
::#The&nbsp;time period&nbsp;when their ancestor lived in that locality.  
 
::#The&nbsp;time period&nbsp;when their ancestor lived in that locality.  
::#The&nbsp;record or type of information&nbsp;that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.
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::#The&nbsp;record or type of information&nbsp;that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.<br>
  
 
::If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation.<br>&nbsp;
 
::If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation.<br>&nbsp;
  
:*'''Important Record Collections to search'''  
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:*'''FamilySearch Record Collections from Ohio'''  
 
::[https://www.familysearch.org/search/collection/list#page=1&countryId=43 All FamilySearch Ohio Collections]<br>&nbsp;
 
::[https://www.familysearch.org/search/collection/list#page=1&countryId=43 All FamilySearch Ohio Collections]<br>&nbsp;
  
:*'''Great research guidance'''  
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:*'''Great research guidance - the Wiki'''  
::The [[Main Page|FamilySearch Research Wiki]] is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. For example, if you are searching for someone who lived in Adams County, Ohio, you can check:  
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::The [[Main_Page|FamilySearch Research Wiki]] is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. For example, if you are searching for someone who lived in Adams County, Ohio, you can check:  
 
::*[[Adams County, Ohio|Adams County, Ohio]]  
 
::*[[Adams County, Ohio|Adams County, Ohio]]  
 
::*[[Ohio|Ohio]]<br>&nbsp;
 
::*[[Ohio|Ohio]]<br>&nbsp;
  
 
:*'''What do I do when I don't know how to help the patron?'''  
 
:*'''What do I do when I don't know how to help the patron?'''  
::You can walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:  
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::1. Ask in the [[#Communicating with other volunteers - Ohio Skype group|Ohio Skype group]] if you are a member of that chat.
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::2. Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:  
 
::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=142 FamilySearch Ohio Forums]  
 
::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=142 FamilySearch Ohio Forums]  
 
::*[http://www.facebook.com/OhioGenealogyResearch Ohio Genealogy Research Community in Facebook]
 
::*[http://www.facebook.com/OhioGenealogyResearch Ohio Genealogy Research Community in Facebook]
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<br>  
 
<br>  
  
== Communicating with other volunteers  ==
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== Communicating with other volunteers - Ohio Skype group ==
  
 
:[[Image:People.png|right|150px]]If you are interested in talking with other volunteers as you serve, you can join a Skype group where we can talk and help each other.
 
:[[Image:People.png|right|150px]]If you are interested in talking with other volunteers as you serve, you can join a Skype group where we can talk and help each other.

Revision as of 18:56, 16 March 2012

This page gives information and resources to volunteers who are answering patron questions as part of our Live Ohio Research Help pilot.


How to Sign In

  1. Go to FamilySearch Labs
  2. Click Research Assistance
  3. Click Volunteers: Sign in to begin to receive calls
  4. Click Sign In in the upper right-hand corner using your FamilySearch or LDS Account
  5. Verify that your name is entered correctly
  6. Enter the phone number
  7. Click Start receiving calls
  8. When you are done volunteering for the day, click Stop receiving calls


Answering questions

  • Question.png
    What information should I gather first on a call?
When answering a question, it helps to get some information right at the beginning:
  1. Their objective for their research.
  2. The locality where their ancestor lived.
  3. The time period when their ancestor lived in that locality.
  4. The record or type of information that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.
If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation.
 
  • FamilySearch Record Collections from Ohio
All FamilySearch Ohio Collections
 
  • Great research guidance - the Wiki
The FamilySearch Research Wiki is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. For example, if you are searching for someone who lived in Adams County, Ohio, you can check:
  • What do I do when I don't know how to help the patron?
1. Ask in the Ohio Skype group if you are a member of that chat.
2. Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:


Communicating with other volunteers - Ohio Skype group

People.png
If you are interested in talking with other volunteers as you serve, you can join a Skype group where we can talk and help each other.
To join the Skype group:
  1. Download the Skype program at Skype.com and register for an account.
  2. Send an e-mail to research@familysearch.org and let us know your username. We will add you as a “contact” in skype and then add you into that Skype group.
    (see instructions for adding contacts)
  3. When you volunteer, feel free to chat and ask questions of other volunteers. We’re all in this together!
    (see instructions for sending a message)
  4. Learn more about Skype in the Skype User's Guide.