Live Research Assistance: Consultant resources

From FamilySearch Wiki

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:*'''Great research guidance - the Wiki'''  
 
:*'''Great research guidance - the Wiki'''  
 
::The [[Main Page|FamilySearch Research Wiki]] is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. <br>For 1940 questions, there are many wiki pages:<br><br>  
 
::The [[Main Page|FamilySearch Research Wiki]] is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. <br>For 1940 questions, there are many wiki pages:<br><br>  
:::*[https://www.familysearch.org/learn/wiki/en/Special:Search?fulltext=true&search=1940+Census&searchbutton=Search 1940 Census Wiki pages]<br>  
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:::*[https://www.familysearch.org/learn/wiki/en/Special:Search?fulltext=true&search=1940+Census 1940 Census Wiki pages]<br>  
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:::*[http://dl.dropbox.com/u/14007176/Questions%20and%20Answers%20for%201940.doc 1940 Census Frequently Asked Questions]&nbsp;(Word doc)
 
::If you are searching for someone who lived in Adams County, Ohio, you can check:<br><br>  
 
::If you are searching for someone who lived in Adams County, Ohio, you can check:<br><br>  
 
:::*[[Adams County, Ohio|Adams County, Ohio]]  
 
:::*[[Adams County, Ohio|Adams County, Ohio]]  
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:*'''What do I do when I don't know how to help the patron?'''  
 
:*'''What do I do when I don't know how to help the patron?'''  
::#Ask in one of our [[#Communicating_with_other_volunteers|Skype groups]].  
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::#Ask in one of our [[#Communicating_with_other_volunteers|Skype groups]].<br>
 
::#Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:  
 
::#Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:  
 
::::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=4 FamilySearch Forums]  
 
::::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=4 FamilySearch Forums]  

Revision as of 21:31, 29 March 2012

This page gives information and resources to volunteers who are answering patron questions as part of our Live Ohio or 1940 Research Help pilots.


How to Sign In

1940 Census

  1. Go to the 1940 Census website.
  2. Scroll down and click on Research Consultant Check in under the red Get Assistance button
  3. Sign in with your LDS or FamilySearch Account
  4. Check that the correct phone number is listed
  5. Click Start receiving calls
  6. When you are done volunteering for the day, click Stop receiving calls (the button will turn green)


Ohio

  1. Go to FamilySearch Labs
  2. Click Ohio Research Assistance
  3. Click Volunteers: Sign in to begin to receive calls
  4. Check that the correct phone number is listed
  5. Click Start receiving calls
  6. When you are done volunteering for the day, click Stop receiving calls (the button will turn green)


Answering questions

  • Question.png
    What information should I gather first on a call?
When answering a question, it helps to get some information right at the beginning:
  1. Their objective for their research.
  2. The locality where their ancestor lived.
  3. The time period when their ancestor lived in that locality.
  4. The record or type of information that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.
If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation.
 
  • FamilySearch Record Collections
Ohio Collections
All Collections 
 
  • Great research guidance - the Wiki
The FamilySearch Research Wiki is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas.
For 1940 questions, there are many wiki pages:

If you are searching for someone who lived in Adams County, Ohio, you can check:



  • What do I do when I don't know how to help the patron?
  1. Ask in one of our Skype groups.
  2. Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:
Ohio Specific Resources:


Communicating with other volunteers 

People.png
If you are interested in talking with other volunteers as you serve, you can join a Skype group where we can talk and help each other.
To join the Skype group:
  1. Download the Skype program at Skype.com and register for an account.
  2. Add the contact "familysearch.org" to your Skype contact list. Mention that you are an Ohio volunteer.
    (see instructions for adding contacts)
  3. When you volunteer, feel free to chat and ask questions of other volunteers. We’re all in this together!
    (see instructions for sending a message)
  4. Learn more about Skype in the Skype User's Guide.