Live Research Assistance: Consultant resources

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''This page gives information and resources to volunteers who are answering patron questions as part of our Live [https://www.familysearch.org/community/ask/labs/get_help.html Ohio] or [http://www.the1940census.com 1940] Research Help pilots.''  
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''This page gives information and resources to volunteers who are answering patron questions as part of our Live&nbsp;[https://www.familysearch.org/community/ask/labs/get_help.html Ohio] or [http://www.the1940census.com 1940] Research Help pilots.''<br> {{Live Research Help Menu}}
 
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{| width="600" border="0" cellpadding="5" cellspacing="5"
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|-
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| {{Click|Image:Phone.jpg|Live Research Assistance: Steps to sign in to receive calls|40px}}
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| style="vertical-align: top;" | <span style="font-size: 1.3em">'''[[Live Research Assistance: Steps to sign in to receive calls|Steps to sign in]]'''</span><br>and begin receiving calls
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| {{Click|Image:Books-Computer-Film.png|Live Research Assistance: Training information|55px}}
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Training information|Training information]]'''</span><br>to prepare you to take calls
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| {{Click|Image:Question.png|Live Research Assistance: Help for answering questions|40px}}
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Help for answering questions|Questions you may have]]'''</span><br>as you begin helping others
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| {{Click|Image:People.png|Live Research Assistance: Consultant community forum|50px}}
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Consultant community forum|Join a group of other volunteer consultants]]'''</span><br>and discuss this work in Skype or the Forums
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Revision as of 22:07, 25 April 2012

This page gives information and resources to volunteers who are answering patron questions as part of our Live Ohio or 1940 Research Help pilots.

Getting Started


Helpful Resources


People.png

Join our Skype Group
Communicate with other volunteers, get help as you give help
 

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Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

Books-Computer-Film.png

Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

Home.png

Home
Learn more about the opportunity

Tools.png

Research Toolkit
Research resources
 

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

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Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.