Live Research Assistance: Consultant resourcesEdit This Page

From FamilySearch Wiki

Revision as of 01:56, 22 January 2013 by Sandralpond (Talk | contribs)

Welcome to Concierge Resources.

What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.

Research Concierge consultants volunteer their time free of charge to answer questions about researching in areas where they have experience. We currently have pilot programs under way answering research questions over the phone and in chat for many areas; see the areas where you can help.

Learn more about volunteeringor register here

Already a volunteer? Begin helping below.

Getting Started

Helpful Resources


Join our Skype Group
Communicate with other volunteers, get help as you give help


Steps to check in  
And begin receiving calls


Steps for taking calls
Taking and transferring calls


Set/Update Schedule
To set or update your volunteer schedule



Learn more about the opportunity


Research Toolkit
Research resources


Phone Responses
Ideas for responses to patron questions


Not a research call?
We answer ALL research calls; check here for answers to non-research questions.


Questions you may have
As you begin helping others

Read these Definitions
These will explain terms that you may not recognize.

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)


Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.


Need additional research help? Contact our research help specialists.

Need wiki, indexing, or website help? Contact our product teams.

Did you find this article helpful?

You're invited to explain your rating on the discussion page (you must be signed in).