Live Research Assistance: Consultant resourcesEdit This Page

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Revision as of 14:43, 9 May 2013 by RobbinsFJ (Talk | contribs)

Welcome to Live Research Assistance.

Volunteer consultants give of their time free of charge to answer questions about research in areas where they have experience. We currently have pilot programs under way answering research questions over the phone and in chat for many areas; see the areas where you can help.

Consultants help patrons determine the best available resources for searching out their ancestors using a variety of computer-based resources.   Service is usually limited to one case / one question answered.  Extensive research assistance is not within our scope of phone service.    For more extensive research we recommend that patrons visit FamilySearch Centers, General Research Communities such as Facebook or Skype or hire a professional genealogist. 

Volunteer consultants act as representatives of the Family History Library (FHL) and as such, observe the highest standards of conduct in their research interactions with patrons; providing friendly, accurate and timely service.

Learn more about volunteeringor register here

Already a volunteer? Update your profile.

Getting Started

Helpful Resources


Join our Skype Group
Communicate with other volunteers, get help as you give help


Steps to check in  
And begin receiving calls


Steps for taking calls
Taking and transferring calls


Set/Update Schedule
To set or update your volunteer schedule



Learn more about the opportunity


Research Toolkit
Research resources


Phone Responses
Ideas for responses to patron questions


Not a research call?
We answer ALL research calls; check here for answers to non-research questions.


Questions you may have
As you begin helping others

Read these Definitions
These will explain terms that you may not recognize.

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)


Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.

What is a Volunteer? Someone who has the time, talent and desire to give to others.

What is a Specialist? Someone who knows a lot about an area or a topic.

What is a Concierge? Someone who serves as a conduit for the many wonderful resources available for researchers. You will use your expertise to direct others to the resources they need to break down their brick walls.

How do these work together? First you volunteer your skills to help others. Then you decide the areas or topics in which you can be a specialist. As a concierge you are the front line on phone calls from patrons who need help.


Need additional research help? Contact our research help specialists.

Need wiki, indexing, or website help? Contact our product teams.

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